Restore Exchange 2010 mailbox - error

[stephrf]

Hi, I'm trying to restore an individual mailbox in the config below. It restores the DB as expected but is unable to restore
the mailbox.

Any ideas would be welcome. thanks Rob


1. OS Name: Microsoft Windows Server 2008 R2 Enterprise
OS Version: 6.1.7601 Service Pack 1 Build 7601

NODE_EXCH: Platform: TDP MSExchg: Client OS Level: 6.01 Client Version: Version 6, release 3, level 0.0
TSM API Version: Version 6, release 3, level 0.0

TSM server: 6.2.2 on AIX 6.1

The error is: Mailbox Restore failed. ACN0004e An unknown error has been detected.
VSS Operation completed RC=0

from tdpexc.log :

06/22/2012 10:35:26 =========================================================================
06/22/2012 10:35:26 Request : RESTORE MAILBOX BEGIN
06/22/2012 10:35:26 Mailbox List : NAME
06/22/2012 10:35:26 Mailbox Restore Destination : EXCHANGE,nnnnn,name, name
06/22/2012 10:35:26 Mailbox Restore Time : 05/03/2012 23:59:59
06/22/2012 10:35:26 Mailbox Restore Filters :
06/22/2012 10:35:26 Exchange Server : (Local Machine)
06/22/2012 10:35:26 From Exchange Server : (Local Machine)
06/22/2012 10:35:26 Temp DB Restore Path : D:\ExchangeRestores
06/22/2012 10:35:26 Temp Log Restore Path : D:\LOGExchangeRestores
06/22/2012 10:35:26 -------------------------------------------------------------------------
06/22/2012 10:40:55 =========================================================================
06/22/2012 10:40:55 Request : QUERY TSM ...
06/22/2012 10:40:55 Component List : *
06/22/2012 10:40:55 Query Type : ALL
06/22/2012 10:40:55 Database Name :
06/22/2012 10:40:55 Inactive Files? : True
06/22/2012 10:40:55 -------------------------------------------------------------------------
06/22/2012 10:41:01 ============================================================
06/22/2012 10:41:01 Request : VSS RESTORE
06/22/2012 10:41:01 Component List : 'Logs'(full, TSM), 'DB1'(full, TSM)
06/22/2012 10:41:01 Local DSMAGENT Node : AWMBXP810
06/22/2012 10:41:01 Mount Wait : Yes
06/22/2012 10:41:01 ------------------------------------------------------------
06/22/2012 10:41:03 Backup(s) to be restored:
06/22/2012 10:41:03 <Logs : VSS : full : 05/05/2012 00:07:46>
06/22/2012 10:41:03 <File : VSS : full : 05/05/2012 00:07:46>
06/22/2012 10:41:05 Preparing for restore of 'DB1' from TSM backup.
06/22/2012 14:15:54 VSS Restore operation completed with rc = 0
06/22/2012 14:15:54 Files Examined : 10747
06/22/2012 14:15:54 Files Completed : 10747
06/22/2012 14:15:54 Files Failed : 0
06/22/2012 14:15:54 Total Bytes : 292768738105
06/22/2012 14:15:54 Total LanFree Bytes : 0
06/22/2012 14:18:04 =========================================================================
06/22/2012 14:18:04 Request : Restore Mailbox Results
06/22/2012 14:18:04 -------------------------------------------------------------------------
06/22/2012 14:18:04 Total mailboxes requested for restore : 1
06/22/2012 14:18:04 Total mailboxes restored : 0
06/22/2012 14:18:04 -------------------------------------------------------------------------

 

[Mita201]

You should execute mailbox restore logged to windows as an Exchange administrator. Is this your case?
Where are you restoring mailbox to? (original location, alternative mailbox, pst file)

 

[stephrf]

Hi Mita, I am logged in as an administrator and am restoring to an alternative mailbox. IBM have advised upgrading to 6.3.0.2 to resolve this problem as per: http://www-01.ibm.com/support/docview.wss?uid=swg1IC79770. I will advise whther this works tomorrow. thanks Rob

 

[stephrf]

Problem sorted with 6.3.0.2 patch. Also hade to install 32-bit Microsoft Visual C++ 2010 - only had 64 bit on the server. Even though its a Window 64 server.