Really Urgent!!! Issues Backing up Exchange Databases failed with error code: -528.

ad283m

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PREDATAR Control23

Hi,

The backup of some of the active databases on the Exchange 2010 server are failing on Windows 2008 Server

It's an Active - Active array with DAG databases.

When I try to backup some of the databases I have the following errors:

ANS5252E TSM attempted to execute a system command which failed.
command : "C:\Program Files\Tivoli\TSM\baclient\excvssic.exe" C:\adsm.sys\vss_staging\SERVER\IP\20110505114000\5a7794fe-78c0-4684-9d1f-b5a40e8b0383_Audit.txt
rc : -528

Files Examined/Completed/Failed: [ 9637 / 9637 / 0 ] Total Bytes: 88144088605
Files Examined/Completed/Failed: [ 9637 / 9637 / 0 ] Total Bytes: 88144088605
Files Examined/Completed/Failed: [ 9637 / 9637 / 0 ] Total Bytes: 88144088605

ANS1327W The snapshot operation for 'SERVER\Microsoft Exchange Writer\{76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}\DBII\5a7794fe-78c0-4684-9d1f-b5a40e8b0383' failed with error code: -528.

Files Examined/Completed/Failed: [ 9637 / 9637 / 1 ] Total Bytes: 88144088605
Files Examined/Completed/Failed: [ 9637 / 9637 / 4 ] Total Bytes: 88144088605
Executing system command: Exchange integrity check for component 'DB III'
Files Examined/Completed/Failed: [ 9637 / 9637 / 4 ] Total Bytes: 88144088605
Executing system command: Exchange integrity check for component 'DB I'
Files Examined/Completed/Failed: [ 9637 / 9637 / 4 ] Total Bytes: 88144088605
Executing system command: Exchange integrity check for component 'DB III'
Files Examined/Completed/Failed: [ 9637 / 9637 / 4 ] Total Bytes: 88144088605
Files Examined/Completed/Failed: [ 9637 / 9637 / 4 ] Total Bytes: 88144088605
Files Examined/Completed/Failed: [ 9637 / 9637 / 4 ] Total Bytes: 88144088605
ACN0262E Errors occurred while processing the VSS operation. Examine the Windows Event Logs and DSMERROR.LOG for additional details.
VSS Backup operation completed with rc = 450
Files Examined : 9637
Files Completed : 9637
Files Failed : 4
Total Bytes : 88144088605

On the DSMERROR I get this

05/05/2011 14:35:26 ANS5252E TSM attempted to execute a system command which failed.
command : "C:\Program Files\Tivoli\TSM\baclient\excvssic.exe" C:\adsm.sys\vss_staging\SERVER\IP\20110505114000\5a7794fe-78c0-4684-9d1f-b5a40e8b0383_Audit.txt
rc : -528
05/05/2011 14:35:29 ANS5250E An unexpected error was encountered.
TSM function name : baHandleSnapshot
TSM function : BaHandleSystemPostSnapshotCmd() failed.
TSM return code : -528
TSM file : backsnap.cpp (4076)
05/05/2011 14:35:29 ANS1327W The snapshot operation for 'SERVER\Microsoft Exchange Writer\{76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}\DB II\5a7794fe-78c0-4684-9d1f-b5a40e8b0383' failed with error code: -528.
05/05/2011 14:35:29 Return code -528 unknown
05/05/2011 14:35:29 Unknown system error
Please check the TSM Error Log for any additional information
05/05/2011 14:35:29 ANS5252E TSM attempted to execute a system command which failed.
command : "C:\Program Files\Tivoli\TSM\baclient\excvssic.exe" C:\adsm.sys\vss_staging\SERVER\IP\20110505114000\b245fa0c-2a1f-47e0-a357-66bfd672a58d_Audit.txt
rc : -1811
05/05/2011 14:35:29 ANS5250E An unexpected error was encountered.
TSM function name : baHandleSnapshot
TSM function : BaHandleSystemPostSnapshotCmd() failed.
TSM return code : -1811
TSM file : backsnap.cpp (4076)
05/05/2011 14:35:29 ANS1327W The snapshot operation for 'SERVER\Microsoft Exchange Writer\{76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}\DB III\b245fa0c-2a1f-47e0-a357-66bfd672a58d' failed with error code: -1811.
05/05/2011 14:35:29 ANS5252E TSM attempted to execute a system command which failed.
command : "C:\Program Files\Tivoli\TSM\baclient\excvssic.exe" C:\adsm.sys\vss_staging\SERVER\IP\20110505114000\2b587932-23ce-401c-90fe-109ff70ff706_Audit.txt
rc : -1811
05/05/2011 14:35:29 ANS5250E An unexpected error was encountered.
TSM function name : baHandleSnapshot
TSM function : BaHandleSystemPostSnapshotCmd() failed.
TSM return code : -1811
TSM file : backsnap.cpp (4076)
05/05/2011 14:35:29 ANS1327W The snapshot operation for 'SERVER\Microsoft Exchange Writer\{76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}\DB I\2b587932-23ce-401c-90fe-109ff70ff706' failed with error code: -1811.
05/05/2011 14:35:29 ANS5252E TSM attempted to execute a system command which failed.
command : "C:\Program Files\Tivoli\TSM\baclient\excvssic.exe" C:\adsm.sys\vss_staging\SERVER\IP\20110505114000\b3bc5b8d-9e00-47d8-96c0-9c109ffd7656_Audit.txt
rc : -1811
05/05/2011 14:35:29 ANS5250E An unexpected error was encountered.
TSM function name : baHandleSnapshot
TSM function : BaHandleSystemPostSnapshotCmd() failed.
TSM return code : -1811
TSM file : backsnap.cpp (4076)
05/05/2011 14:35:29 ANS1327W The snapshot operation for 'SERVER\Microsoft Exchange Writer\{76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}\DB III\b3bc5b8d-9e00-47d8-96c0-9c109ffd7656' failed with error code: -1811.
05/05/2011 14:35:29 Return code -1811 unknown
05/05/2011 14:35:29 Unknown system error
Please check the TSM Error Log for any additional information
05/05/2011 14:35:29 Return code -1811 unknown
05/05/2011 14:35:29 Unknown system error
Please check the TSM Error Log for any additional information
05/05/2011 14:35:29 Return code -1811 unknown
05/05/2011 14:35:29 Unknown system error
Please check the TSM Error Log for any additional information

If I check the adsm.sys, I get this at the end

Log file: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy8\Exchange\Logs\DB II\E0300024F01.log - OK

Operation terminated with error -528 (JET_errMissingLogFile, Current log file missing) after 4320.292 seconds.

Soo I'm really lost at this point, it's the Exchange ?, is it TSM ??

The disks are without space because without a backup the logs are not prunned!!

Help!!!

Regards
 
PREDATAR Control23

Ok I'll check that and I'll get back to you on that, but I'm really concerned regarding this message on the audit file created during the integrity check:
Log file: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy8\Ex change\Logs\DB II\E0300024F01.log - OK

Operation terminated with error -528 (JET_errMissingLogFile, Current log file missing) after 4320.292 seconds.


 
PREDATAR Control23

Ok the writers say this:

[PS] C:\Windows\system32>vssadmin list writers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.

Writer name: 'Task Scheduler Writer'
Writer Id: {d61d61c8-d73a-4eee-8cdd-f6f9786b7124}
Writer Instance Id: {1bddd48e-5052-49db-9b07-b96f96727e6b}
State: [1] Stable
Last error: No error

Writer name: 'VSS Metadata Store Writer'
Writer Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}
Writer Instance Id: {088e7a7d-09a8-4cc6-a609-ad90e75ddc93}
State: [1] Stable
Last error: No error

Writer name: 'Performance Counters Writer'
Writer Id: {0bada1de-01a9-4625-8278-69e735f39dd2}
Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a944c3d09381}
State: [1] Stable
Last error: No error

Writer name: 'System Writer'
Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Instance Id: {ad558187-261a-444c-a884-462b5e827389}
State: [1] Stable
Last error: No error

Writer name: 'Microsoft Exchange Replica Writer'
Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}
Writer Instance Id: {fdf259a9-4690-457d-b939-3b80ce9c3465}
State: [1] Stable
Last error: No error

Writer name: 'ASR Writer'
Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
Writer Instance Id: {a4143954-47ec-40bd-82ad-907a0e423e1c}
State: [1] Stable
Last error: No error

Writer name: 'Shadow Copy Optimization Writer'
Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
Writer Instance Id: {7dc582b4-cfc3-47dd-9308-2e4fc5a06cb2}
State: [1] Stable
Last error: No error

Writer name: 'WMI Writer'
Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
Writer Instance Id: {e94f8525-ef4e-4a6e-8266-2190f1d1cd31}
State: [1] Stable
Last error: No error

Writer name: 'Microsoft Exchange Writer'
Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}
Writer Instance Id: {6d7bedfa-37c3-4966-b4e4-ff9752cc681e}
State: [5] Waiting for completion
Last error: No error

Writer name: 'IIS Config Writer'
Writer Id: {2a40fd15-dfca-4aa8-a654-1f8c654603f6}
Writer Instance Id: {2121a0ee-de43-4a0d-93c1-b155dac6e42f}
State: [1] Stable
Last error: No error

Writer name: 'IIS Metabase Writer'
Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}
Writer Instance Id: {f84b249d-f844-4f93-aefb-5a518b98705b}
State: [1] Stable
Last error: No error

Writer name: 'Registry Writer'
Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
Writer Instance Id: {654d0e25-1941-426e-b2f8-686e67fe686a}
State: [1] Stable
Last error: No error

Writer name: 'COM+ REGDB Writer'
Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
Writer Instance Id: {d23d6085-a6fd-44b9-b789-4e9977243044}
State: [1] Stable
Last error: No error

Writer name: 'Cluster Database'
Writer Id: {41e12264-35d8-479b-8e5c-9b23d1dad37e}
Writer Instance Id: {5e89f0c2-75ed-4f8e-aa07-a741d333932a}
State: [1] Stable
Last error: No error
 
PREDATAR Control23

We have the same problem. Does anyone know the solution to this problem?
 
PREDATAR Control23

From error log initially posted:

05/05/2011 14:35:29 ANS1327W The snapshot operation for 'SERVER\Microsoft Exchange Writer\{76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}\DB I\2b587932-23ce-401c-90fe-109ff70ff706' failed with error code: -1811.
05/05/2011 14:35:29 ANS5252E TSM attempted to execute a system command which failed.


And from VSS writer's list:

Writer name: 'Microsoft Exchange Writer'
Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}
Writer Instance Id: {6d7bedfa-37c3-4966-b4e4-ff9752cc681e}
State: [5] Waiting for completion
Last error: No error

Ok, this seems to be quite old post, but worth to check in case of issue.
 
PREDATAR Control23

what is the correct event id if Exchange writer issue occurs in exchange server 2010

From error log initially posted:


07/03/2013 20:00:57 ============================================================
07/03/2013 20:00:57 Request : VSS BACKUP
07/03/2013 20:00:57 Component List : 'HACDB012'
07/03/2013 20:00:57 Backup Type : full
07/03/2013 20:00:57 Backup Destination : TSM
07/03/2013 20:00:57 Local DSMAGENT Node : HACSSEXMBXP01
07/03/2013 20:00:57 Offload to Remote DSMAGENT Node :
07/03/2013 20:00:57 Mount Wait : Yes
07/03/2013 20:00:57 ------------------------------------------------------------
07/03/2013 20:01:23 Server : HACSSGITSMP02TSM3.IHESS.COM
07/03/2013 20:01:23 ------------------------------------------------------------
07/03/2013 20:02:18 ANS1750I Volume mount point 'f:\hacdb012' is mounted to volume 'F:\HACDB012'. Using snapshot volume for 'F:\HACDB012' to backup.
07/03/2013 20:59:45 ACN0262E Errors occurred while processing the VSS operation. Examine the Windows Event Logs and DSMERROR.LOG for additional details.
07/03/2013 20:59:45 VSS Backup operation completed with rc = 450
07/03/2013 20:59:45 Files Examined : 6731
07/03/2013 20:59:45 Files Completed : 6729
07/03/2013 20:59:45 Files Failed : 2
07/03/2013 20:59:45 Total Bytes : 26370741853
07/03/2013 20:59:47 ACN0519E The VSS operation failed with rc = 450.
07/03/2013 20:59:47 ACN0262E Errors occurred while processing the VSS operation. Examine the Windows Event Logs and DSMERROR.LOG for additional details.



And from VSS writer's list:

Can anybody let me know what is the exact event id log will appear in exchange server 2010 server if the above error received from Backup Team.

Please respond ASAP!!!
Thanks
Ramesh

Ok, this seems to be quite old post, but worth to check in case of issue.
Can anybody let me know what is the exact event id log will appear in exchange server 2010 server if the above error received from Backup Team.

Please respond ASAP!!!
Thanks
Ramesh
 
PREDATAR Control23

Can anybody let me know what is the exact event id log will appear in exchange server 2010 server if the above error received from Backup Team.

Please respond ASAP!!!
Thanks
Ramesh
 
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