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Really Urgent!!! Issues Backing up Exchange Databases failed with error code: -528.

Discussion in 'Exchange / Outlook' started by ad283m, May 5, 2011.

  1. ad283m

    ad283m New Member

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    Hi,

    The backup of some of the active databases on the Exchange 2010 server are failing on Windows 2008 Server

    It's an Active - Active array with DAG databases.

    When I try to backup some of the databases I have the following errors:

    ANS5252E TSM attempted to execute a system command which failed.
    command : "C:\Program Files\Tivoli\TSM\baclient\excvssic.exe" C:\adsm.sys\vss_staging\SERVER\IP\20110505114000\5a7794fe-78c0-4684-9d1f-b5a40e8b0383_Audit.txt
    rc : -528

    Files Examined/Completed/Failed: [ 9637 / 9637 / 0 ] Total Bytes: 88144088605
    Files Examined/Completed/Failed: [ 9637 / 9637 / 0 ] Total Bytes: 88144088605
    Files Examined/Completed/Failed: [ 9637 / 9637 / 0 ] Total Bytes: 88144088605

    ANS1327W The snapshot operation for 'SERVER\Microsoft Exchange Writer\{76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}\DBII\5a7794fe-78c0-4684-9d1f-b5a40e8b0383' failed with error code: -528.

    Files Examined/Completed/Failed: [ 9637 / 9637 / 1 ] Total Bytes: 88144088605
    Files Examined/Completed/Failed: [ 9637 / 9637 / 4 ] Total Bytes: 88144088605
    Executing system command: Exchange integrity check for component 'DB III'
    Files Examined/Completed/Failed: [ 9637 / 9637 / 4 ] Total Bytes: 88144088605
    Executing system command: Exchange integrity check for component 'DB I'
    Files Examined/Completed/Failed: [ 9637 / 9637 / 4 ] Total Bytes: 88144088605
    Executing system command: Exchange integrity check for component 'DB III'
    Files Examined/Completed/Failed: [ 9637 / 9637 / 4 ] Total Bytes: 88144088605
    Files Examined/Completed/Failed: [ 9637 / 9637 / 4 ] Total Bytes: 88144088605
    Files Examined/Completed/Failed: [ 9637 / 9637 / 4 ] Total Bytes: 88144088605
    ACN0262E Errors occurred while processing the VSS operation. Examine the Windows Event Logs and DSMERROR.LOG for additional details.
    VSS Backup operation completed with rc = 450
    Files Examined : 9637
    Files Completed : 9637
    Files Failed : 4
    Total Bytes : 88144088605

    On the DSMERROR I get this

    05/05/2011 14:35:26 ANS5252E TSM attempted to execute a system command which failed.
    command : "C:\Program Files\Tivoli\TSM\baclient\excvssic.exe" C:\adsm.sys\vss_staging\SERVER\IP\20110505114000\5a7794fe-78c0-4684-9d1f-b5a40e8b0383_Audit.txt
    rc : -528
    05/05/2011 14:35:29 ANS5250E An unexpected error was encountered.
    TSM function name : baHandleSnapshot
    TSM function : BaHandleSystemPostSnapshotCmd() failed.
    TSM return code : -528
    TSM file : backsnap.cpp (4076)
    05/05/2011 14:35:29 ANS1327W The snapshot operation for 'SERVER\Microsoft Exchange Writer\{76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}\DB II\5a7794fe-78c0-4684-9d1f-b5a40e8b0383' failed with error code: -528.
    05/05/2011 14:35:29 Return code -528 unknown
    05/05/2011 14:35:29 Unknown system error
    Please check the TSM Error Log for any additional information
    05/05/2011 14:35:29 ANS5252E TSM attempted to execute a system command which failed.
    command : "C:\Program Files\Tivoli\TSM\baclient\excvssic.exe" C:\adsm.sys\vss_staging\SERVER\IP\20110505114000\b245fa0c-2a1f-47e0-a357-66bfd672a58d_Audit.txt
    rc : -1811
    05/05/2011 14:35:29 ANS5250E An unexpected error was encountered.
    TSM function name : baHandleSnapshot
    TSM function : BaHandleSystemPostSnapshotCmd() failed.
    TSM return code : -1811
    TSM file : backsnap.cpp (4076)
    05/05/2011 14:35:29 ANS1327W The snapshot operation for 'SERVER\Microsoft Exchange Writer\{76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}\DB III\b245fa0c-2a1f-47e0-a357-66bfd672a58d' failed with error code: -1811.
    05/05/2011 14:35:29 ANS5252E TSM attempted to execute a system command which failed.
    command : "C:\Program Files\Tivoli\TSM\baclient\excvssic.exe" C:\adsm.sys\vss_staging\SERVER\IP\20110505114000\2b587932-23ce-401c-90fe-109ff70ff706_Audit.txt
    rc : -1811
    05/05/2011 14:35:29 ANS5250E An unexpected error was encountered.
    TSM function name : baHandleSnapshot
    TSM function : BaHandleSystemPostSnapshotCmd() failed.
    TSM return code : -1811
    TSM file : backsnap.cpp (4076)
    05/05/2011 14:35:29 ANS1327W The snapshot operation for 'SERVER\Microsoft Exchange Writer\{76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}\DB I\2b587932-23ce-401c-90fe-109ff70ff706' failed with error code: -1811.
    05/05/2011 14:35:29 ANS5252E TSM attempted to execute a system command which failed.
    command : "C:\Program Files\Tivoli\TSM\baclient\excvssic.exe" C:\adsm.sys\vss_staging\SERVER\IP\20110505114000\b3bc5b8d-9e00-47d8-96c0-9c109ffd7656_Audit.txt
    rc : -1811
    05/05/2011 14:35:29 ANS5250E An unexpected error was encountered.
    TSM function name : baHandleSnapshot
    TSM function : BaHandleSystemPostSnapshotCmd() failed.
    TSM return code : -1811
    TSM file : backsnap.cpp (4076)
    05/05/2011 14:35:29 ANS1327W The snapshot operation for 'SERVER\Microsoft Exchange Writer\{76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}\DB III\b3bc5b8d-9e00-47d8-96c0-9c109ffd7656' failed with error code: -1811.
    05/05/2011 14:35:29 Return code -1811 unknown
    05/05/2011 14:35:29 Unknown system error
    Please check the TSM Error Log for any additional information
    05/05/2011 14:35:29 Return code -1811 unknown
    05/05/2011 14:35:29 Unknown system error
    Please check the TSM Error Log for any additional information
    05/05/2011 14:35:29 Return code -1811 unknown
    05/05/2011 14:35:29 Unknown system error
    Please check the TSM Error Log for any additional information

    If I check the adsm.sys, I get this at the end

    Log file: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy8\Exchange\Logs\DB II\E0300024F01.log - OK

    Operation terminated with error -528 (JET_errMissingLogFile, Current log file missing) after 4320.292 seconds.

    Soo I'm really lost at this point, it's the Exchange ?, is it TSM ??

    The disks are without space because without a backup the logs are not prunned!!

    Help!!!

    Regards
     
  2.  
  3. chad_small

    chad_small Moderator

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    UGH! VSS errors! I hate VSS! It says the VSS Exchange writer failed. What does a list of the VSS writers say?
     
  4. ad283m

    ad283m New Member

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    Ok I'll check that and I'll get back to you on that, but I'm really concerned regarding this message on the audit file created during the integrity check:
    Log file: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy8\Ex change\Logs\DB II\E0300024F01.log - OK

    Operation terminated with error -528 (JET_errMissingLogFile, Current log file missing) after 4320.292 seconds.


     
  5. ad283m

    ad283m New Member

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    Ok the writers say this:

    [PS] C:\Windows\system32>vssadmin list writers
    vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
    (C) Copyright 2001-2005 Microsoft Corp.

    Writer name: 'Task Scheduler Writer'
    Writer Id: {d61d61c8-d73a-4eee-8cdd-f6f9786b7124}
    Writer Instance Id: {1bddd48e-5052-49db-9b07-b96f96727e6b}
    State: [1] Stable
    Last error: No error

    Writer name: 'VSS Metadata Store Writer'
    Writer Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}
    Writer Instance Id: {088e7a7d-09a8-4cc6-a609-ad90e75ddc93}
    State: [1] Stable
    Last error: No error

    Writer name: 'Performance Counters Writer'
    Writer Id: {0bada1de-01a9-4625-8278-69e735f39dd2}
    Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a944c3d09381}
    State: [1] Stable
    Last error: No error

    Writer name: 'System Writer'
    Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
    Writer Instance Id: {ad558187-261a-444c-a884-462b5e827389}
    State: [1] Stable
    Last error: No error

    Writer name: 'Microsoft Exchange Replica Writer'
    Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}
    Writer Instance Id: {fdf259a9-4690-457d-b939-3b80ce9c3465}
    State: [1] Stable
    Last error: No error

    Writer name: 'ASR Writer'
    Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
    Writer Instance Id: {a4143954-47ec-40bd-82ad-907a0e423e1c}
    State: [1] Stable
    Last error: No error

    Writer name: 'Shadow Copy Optimization Writer'
    Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
    Writer Instance Id: {7dc582b4-cfc3-47dd-9308-2e4fc5a06cb2}
    State: [1] Stable
    Last error: No error

    Writer name: 'WMI Writer'
    Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
    Writer Instance Id: {e94f8525-ef4e-4a6e-8266-2190f1d1cd31}
    State: [1] Stable
    Last error: No error

    Writer name: 'Microsoft Exchange Writer'
    Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}
    Writer Instance Id: {6d7bedfa-37c3-4966-b4e4-ff9752cc681e}
    State: [5] Waiting for completion
    Last error: No error

    Writer name: 'IIS Config Writer'
    Writer Id: {2a40fd15-dfca-4aa8-a654-1f8c654603f6}
    Writer Instance Id: {2121a0ee-de43-4a0d-93c1-b155dac6e42f}
    State: [1] Stable
    Last error: No error

    Writer name: 'IIS Metabase Writer'
    Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}
    Writer Instance Id: {f84b249d-f844-4f93-aefb-5a518b98705b}
    State: [1] Stable
    Last error: No error

    Writer name: 'Registry Writer'
    Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
    Writer Instance Id: {654d0e25-1941-426e-b2f8-686e67fe686a}
    State: [1] Stable
    Last error: No error

    Writer name: 'COM+ REGDB Writer'
    Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
    Writer Instance Id: {d23d6085-a6fd-44b9-b789-4e9977243044}
    State: [1] Stable
    Last error: No error

    Writer name: 'Cluster Database'
    Writer Id: {41e12264-35d8-479b-8e5c-9b23d1dad37e}
    Writer Instance Id: {5e89f0c2-75ed-4f8e-aa07-a741d333932a}
    State: [1] Stable
    Last error: No error
     
  6. Jonker

    Jonker New Member

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    We have the same problem. Does anyone know the solution to this problem?
     
  7. tariq.kaifi

    tariq.kaifi Member

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    From error log initially posted:


    And from VSS writer's list:

    Ok, this seems to be quite old post, but worth to check in case of issue.
     
  8. ramespal

    ramespal New Member

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    what is the correct event id if Exchange writer issue occurs in exchange server 2010

    Can anybody let me know what is the exact event id log will appear in exchange server 2010 server if the above error received from Backup Team.

    Please respond ASAP!!!
    Thanks
    Ramesh
     
  9. ramespal

    ramespal New Member

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    Can anybody let me know what is the exact event id log will appear in exchange server 2010 server if the above error received from Backup Team.

    Please respond ASAP!!!
    Thanks
    Ramesh
     

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