Protected system state file back up error

[PeterOakes]

Hey guys,

Having a weird issue on a few of our servers. The DSMERROR log shows the following:

28-01-2020 21:01:25 ANS1417W Protected system state file '\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy102\Windows\System32\ztrace_maps.dll' is backed up
to the drive file space, not system state file space.

This happens for multiple *.dll`s

it then errors out with the following:
28-01-2020 21:03:07 ANS1512E Scheduled event '2100_INCR' failed. Return code = 12.

i have tried adding skipsystemexclude no to the dsm.opt file however because it is not a IBM Spectrum Protect for Virtual Environment install this doesnt work.

i have also tried putting in:
EXCLUDE "*:\...\ztrace_maps"

but that did not work either.

Version of the client is 8.1.6.0 on one server (windows server 2016 and 7.1.6.2 on a windows 2008 server)

it is also worth noting that these systems used to back up correctly and there has been no change to TSM.

DSM opt file is as follows (i have removed some info for privacy reasons and the format has change with me pasting it in)

*************************************************************************
* *
* TSM Client Options for Windows Files *
* *
* SERVERNAME should be: *
* *
* tsmservername for filesystem client *
* or *
* tsmservername_tdptype for TDP agent *
* eg. tsmserver_oracle *
* *
*************************************************************************

COMMMETHOD TCPIP
TCPSERVERADDRESS .............................
TCPPORT .............

TCPBUFFSIZE 256
TCPNODELAY YES
TCPWINDOWSIZE 63
TXNBYTELIMIT 25600

MANAGEDSERVICES WEBCLIENT SCHEDULE
PASSWORDACCESS GENERATE
RESOURCEUTILIZATION 4
SNAPSHOTPROVIDERFS VSS
SNAPSHOTPROVIDERIMAGE VSS
TAPEPROMPT NO

LANGUAGE ENU
DATEFORMAT 2
NUMBERFORMAT 4
TIMEFORMAT 1

ERRORLOGNAME "C:\PROGRAM FILES\TIVOLI\TSM\BACLIENT\DSMERROR.LOG"
ERRORLOGRETENTION 30,D

SCHEDLOGNAME "C:\PROGRAM FILES\TIVOLI\TSM\BACLIENT\DSMSCHED.LOG"
SCHEDLOGRETENTION 30,D

INCLUDE C:\...\* 1_MONTH
INCLUDE.SYSTEMSTATE ALL 1_MONTH



Any ideas how to resolve my issue?

 

[mahmoudkafafi]

could you please follow the below link
https://www.ibm.com/support/knowledgecenter/SSEQVQ_8.1.4/client.msgs/ANS1417W.html
most cases need MS to be involved