Problems faced while Uninstalling and Installing ISC 6.0.1

A

Asha

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Hi...

Please see the logs got while trying to uninstall or install the ISC...

(Jan 24, 2007 11:22:58 AM), Install, com.installshield.product.actions.ExternalFiles, err, ServiceException: (error code = -30017; message = "The system cannot find the file specified.
(2)"; severity = 0)
STACK_TRACE: 23
ServiceException: (error code = -30017; message = "The system cannot find the file specified.
(2)"; severity = 0)
at com.installshield.wizard.platform.win32.Win32FileServiceImpl.win32CopyFile(Native Method)
at com.installshield.wizard.platform.win32.Win32FileServiceImpl.copyFile(Win32FileServiceImpl.java:127)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.installshield.wizard.service.LocalImplementorProxy.invoke(LocalImplementorProxy.java:52)
at com.installshield.wizard.service.AbstractService.invokeImpl(AbstractService.java:51)
at com.installshield.wizard.service.file.GenericFileService.copyFile(GenericFileService.java:394)
at com.installshield.product.actions.ExternalFiles.copy(ExternalFiles.java:422)
at com.installshield.product.actions.ExternalFiles.install(ExternalFiles.java:356)
at com.installshield.product.service.product.PureJavaProductServiceImpl.installProductAction(PureJavaProductServiceImpl.java:1916)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.getResultForProductAction(PureJavaProductServiceImpl.java:5195)
at com.installshield.product.service.product.InstallableObjectVisitor.visitComponent(InstallableObjectVisitor.java:369)
at com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(InstallableObjectVisitor.java:333)
at com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(InstallableObjectVisitor.java:133)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(PureJavaProductServiceImpl.java:4563)
at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(PureJavaProductServiceImpl.java:3758)
at com.installshield.wizard.service.AsynchronousOperation.run(AsynchronousOperation.java:41)
at java.lang.Thread.run(Unknown Source)

(Jan 24, 2007 11:22:58 AM), Install, com.installshield.product.actions.ExternalFiles, err, ServiceException: (error code = -30017; message = "The system cannot find the file specified.
(2)"; severity = 0)
STACK_TRACE: 23
ServiceException: (error code = -30017; message = "The system cannot find the file specified.
(2)"; severity = 0)
at com.installshield.wizard.platform.win32.Win32FileServiceImpl.win32CopyFile(Native Method)
at com.installshield.wizard.platform.win32.Win32FileServiceImpl.copyFile(Win32FileServiceImpl.java:127)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.installshield.wizard.service.LocalImplementorProxy.invoke(LocalImplementorProxy.java:52)
at com.installshield.wizard.service.AbstractService.invokeImpl(AbstractService.java:51)
at com.installshield.wizard.service.file.GenericFileService.copyFile(GenericFileService.java:394)
at com.installshield.product.actions.ExternalFiles.copy(ExternalFiles.java:422)
at com.installshield.product.actions.ExternalFiles.install(ExternalFiles.java:356)
at com.installshield.product.service.product.PureJavaProductServiceImpl.installProductAction(PureJavaProductServiceImpl.java:1916)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.getResultForProductAction(PureJavaProductServiceImpl.java:5195)
at com.installshield.product.service.product.InstallableObjectVisitor.visitComponent(InstallableObjectVisitor.java:369)
at com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(InstallableObjectVisitor.java:333)
at com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(InstallableObjectVisitor.java:133)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(PureJavaProductServiceImpl.java:4563)
at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(PureJavaProductServiceImpl.java:3758)
at com.installshield.wizard.service.AsynchronousOperation.run(AsynchronousOperation.java:41)
at java.lang.Thread.run(Unknown Source)

(Jan 24, 2007 11:22:58 AM), Install, com.installshield.product.actions.ExternalFiles, err, ServiceException: (error code = -30017; message = "The system cannot find the file specified.
(2)"; severity = 0)
STACK_TRACE: 23
ServiceException: (error code = -30017; message = "The system cannot find the file specified.
(2)"; severity = 0)
at com.installshield.wizard.platform.win32.Win32FileServiceImpl.win32CopyFile(Native Method)
at com.installshield.wizard.platform.win32.Win32FileServiceImpl.copyFile(Win32FileServiceImpl.java:127)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.installshield.wizard.service.LocalImplementorProxy.invoke(LocalImplementorProxy.java:52)
at com.installshield.wizard.service.AbstractService.invokeImpl(AbstractService.java:51)
at com.installshield.wizard.service.file.GenericFileService.copyFile(GenericFileService.java:394)
at com.installshield.product.actions.ExternalFiles.copy(ExternalFiles.java:422)
at com.installshield.product.actions.ExternalFiles.install(ExternalFiles.java:356)
at com.installshield.product.service.product.PureJavaProductServiceImpl.installProductAction(PureJavaProductServiceImpl.java:1916)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.getResultForProductAction(PureJavaProductServiceImpl.java:5195)
at com.installshield.product.service.product.InstallableObjectVisitor.visitComponent(InstallableObjectVisitor.java:369)
at com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(InstallableObjectVisitor.java:333)
at com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(InstallableObjectVisitor.java:133)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(PureJavaProductServiceImpl.java:4563)
at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(PureJavaProductServiceImpl.java:3758)
at com.installshield.wizard.service.AsynchronousOperation.run(AsynchronousOperation.java:41)
at java.lang.Thread.run(Unknown Source)
 
error log attached....

Please refer to the log file attached and let me know on how to sort this issue..!!!!!!
 

Attachments

  • log.txt
    23.9 KB · Views: 16
I would call IBM support, the ISC is known to have install/uninstall issues. I think it took me 4 tries before I got it working. I don't even use it anymore.
 
Chad..

Thanks a lot for your reply..!! I shall look into this with the help of IBM support...
 
Ne help got from IBM Support for this issue????..... facing the same problem with ISC 6.0.1 installation on Windows 2003 box...
please suggest...


Thanks In Advance
 
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