java.lang.NullPointerException

[TiborB]

Hi,

I am not able to complete installation of Tivoli Monitoring 7.1 because of:

Error during "post-install configure" phase:

java.lang.NullPointerException

com.tivoli.dsm.reporting.install.utils.CmdUtils.issueShellCommandAsUser(Unknown Source)
com.tivoli.dsm.reporting.itm.ITMPostInstall.doITMPostInstallUNIX(Unknown Source)
com.tivoli.dsm.reporting.itm.ITMPostInstall.doITMPostInstall(Unknown Source)
com.tivoli.dsm.reporting.itm.ITMPostInstall.run(Unknown Source)
sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:95)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:56)
java.lang.reflect.Method.invoke(Method.java:620)
com.ibm.cic.agent.core.commonNativeInstallAdapter.Invoke$InvokeRunnable.run(Invoke.java:424)
java.lang.Thread.run(Thread.java:801)​

Problem with language? Locale settings? Shell?

Please advice

 

[marclant]

I googled every single line from the stack by itself, and got a hit when I googled the 4th one: http://www-01.ibm.com/support/docview.wss?uid=swg1IT07371

 

[TiborB]

This is probably not related to length of password, but can be something close to it. I managed to find this in logs:

<message>INFO: com.tivoli.dsm.reporting.install.utils.CmdUtils.issueShellCommandAsUser(381) : Issuing command as user: db2inst1</message>
</entry>
<entry num='626' time='1453708926780' elapsed='06:06.70' level='ERROR' thread='Thread-24'>
<logger>com.tivoli.dsm.reporting.db2.DB2StartStopServiceHandler</logger>
<class>com.ibm.cic.agent.internal.core.IMLoggerImpl</class>
<method>error</method>
<message>ERROR: com.tivoli.dsm.reporting.db2.DB2StartStopServiceHandler.startAllInstances(651) : Unsuccessful start instance </message>
</entry>
<entry num='627' time='1453708926780' elapsed='06:06.70' level='ERROR' thread='Thread-24'>
<logger>com.tivoli.dsm.reporting.db2.DB2StartStopServiceHandler</logger>
<class>com.ibm.cic.agent.internal.core.IMLoggerImpl</class>
<method>error</method>
<message>ERROR: com.tivoli.dsm.reporting.db2.DB2StartStopServiceHandler.startAllInstances(652) : null</message>
</entry>​

 

[TiborB]

OK, I moved forward finally. What was missed was something like

[email protected] [email protected]​

to AllowUsers in ssh configuration.

Now I've got another issue, but it is different topic...

Bye