ISC: Installation problem Windows 2003 x64

[Louie]

Hi Guys,

got the following error while installing ISC 6.0.1.1
TSM server version is 5.4.0 and is on Windows 2003 x64

ISC log from C:/ISC/log.txt


(Sep 18, 2012 3:34:53 PM), Install, ACProductAction, err, An error occurred and product installation failed. Look at the log file C:\IBM\ISC601\log.txt for details.
(Sep 18, 2012 3:34:53 PM), Install, ACProductAction, err, ProductException: (error code = 9; message="Integrated Solution Runtime Installation failed. See C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\ISCRuntimeInstall.log for details.")
STACK_TRACE: 12
ProductException: (error code = 9; message="Integrated Solution Runtime Installation failed. See C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\ISCRuntimeInstall.log for details.")
at ACProductAction.install(ACProductAction.java:505)
at com.installshield.product.service.product.PureJavaProductServiceImpl.installProductAction(PureJavaProductServiceImpl.java:1923)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.getResultForProductAction(PureJavaProductServiceImpl.java:5202)
at com.installshield.product.service.product.InstallableObjectVisitor.visitComponent(InstallableObjectVisitor.java:369)
at com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(InstallableObjectVisitor.java:333)
at com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(InstallableObjectVisitor.java:133)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(PureJavaProductServiceImpl.java:4570)
at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(PureJavaProductServiceImpl.java:3765)
at com.installshield.wizard.service.AsynchronousOperation.run(AsynchronousOperation.java:41)
at java.lang.Thread.run(Unknown Source)

(Sep 18, 2012 3:34:54 PM), Install, com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct, err, An error occurred and product uninstallation failed. Look at the log file C:\IBM\ISC601\log.txt for details.
(Sep 18, 2012 3:34:54 PM), Install, ACProductAction, err, ProductException: (error code = 1; message="Uninstall failed.")
STACK_TRACE: 12
ProductException: (error code = 1; message="Uninstall failed.")
at ACProductAction.uninstall(ACProductAction.java:635)
at com.installshield.product.service.product.PureJavaProductServiceImpl.uninstallProductAction(PureJavaProductServiceImpl.java:1954)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.processActionsFailed(PureJavaProductServiceImpl.java:5145)
at com.installshield.product.service.product.InstallableObjectVisitor.visitComponent(InstallableObjectVisitor.java:374)
at com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(InstallableObjectVisitor.java:333)
at com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(InstallableObjectVisitor.java:133)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(PureJavaProductServiceImpl.java:4570)
at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(PureJavaProductServiceImpl.java:3765)
at com.installshield.wizard.service.AsynchronousOperation.run(AsynchronousOperation.java:41)
at java.lang.Thread.run(Unknown Source)

 

[Louie]

And C:/ISC/Tivoli/dsm/logs/ac_install:

********************************************************************************
Starting a new install instance at [September 18, 2012 3:32:38 PM CEST]
********************************************************************************
[September 18, 2012 3:32:53 PM CEST]
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\dtd\ISCFix10.dtd to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\fixpack\dtd\ISCFix10.dtd
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\fix\6.0.2-WS-WAS-WinX32-IFPK16814.pak to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\fixpack\fix\6.0.2-WS-WAS-WinX32-IFPK16814.pak
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\fix\isc-ptf-6011-post-config.xml to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\fixpack\fix\isc-ptf-6011-post-config.xml
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\fix\isc.install.config.jar to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\fixpack\fix\PR169757.jar
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\fix\PR169757.xml to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\fixpack\fix\PR169757.xml
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\fix\PR169757_Readme.html to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\fixpack\fix\PR169757_Readme.html
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\fix\ptfs\ISC_PTF_6011\components\isc.ap.taskmanager\update.jar to
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\PUI\lib\aix\bin\ppc32\libNativeFile.so to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\fixpack\PUI\lib\aix\bin\ppc32\libNativeFile.so
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\PUI\lib\aix\bin\ppc64\libNativeFile.so to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\fixpack\PUI\lib\aix\bin\ppc64\libNativeFile.so
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\PUI\lib\hpux\bin\ia64\libNativeFile.so to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\fixpack\PUI\lib\hpux\bin\ia64\libNativeFile.so
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\PUI\lib\hpux\bin\ia64_32\libNativeFile.so to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\fixpack\PUI\lib\hpux\bin\ia64_32\libNativeFile.so
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\PUI\lib\hpux\bin\pa-risc\libNativeFile.sl to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\fixpack\PUI\lib\hpux\bin\pa-risc\libNativeFile.sl
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\PUI\lib\linux\bin\ia32\libNativeFile.so to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\fixpack\PUI\lib\linux\bin\ia32\libNativeFile.so
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\PUI\lib\linux\bin\ia64\libNativeFile.so to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\fixpack\readme_en.html
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\updateISC.bat to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\fixpack\updateISC.bat
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\updateISC.sh to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\fixpack\updateISC.sh
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\WUI\logs\update\tmp\updatelog.txt to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\fixpack\WUI\logs\update\tmp\updatelog.txt
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\WUI\updateinstaller\framework\bootstrappers.xml to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\fixpack\WUI\updateinstaller\framework\bootstrappers.xml
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\WUI\updateinstaller\framework\failurerecovery.xml to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\fixpack\WUI\updateinstaller\framework\failurerecovery.xml
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\WUI\updateinstaller\framework\fileactions.xml to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\fixpack\WUI\updateinstaller\framework\fileactions.xml
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\WUI\updateinstaller\framework\filesystems.xml to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\fixpack\WUI\updateinstaller\framework\filesystems.xml
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\WUI\updateinstaller\framework\loggers.xml to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\fixpack\WUI\updateinstaller\framework\loggers.xml
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\WUI\updateinstaller\framework\macroresolvers.xml to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\fixpack\WUI\updateinstaller\framework\macroresolvers.xml
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\WUI\updateinstaller\framework\pluginimploverrides.xml to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\fixpack\WUI\updateinstaller\framework\pluginimploverrides.xml
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\WUI\updateinstaller\framework\productproviders.xml to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\fixpack\WUI\updateinstaller\framework\productproviders.xml
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\WUI\updateinstaller\framework\utils\detectprocess.exe to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\fixpack\WUI\updateinstaller\framework\utils\detectprocess.exe
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\WUI\updateinstaller\framework\version.xml to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\fixpack\WUI\updateinstaller\framework\version.xml
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\WUI\updateinstaller\lib\ihsplugins.jar to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\fixpack\WUI\updateinstaller\lib\ihsplugins.jar
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\WUI\updateinstaller\lib\nifsibridge.jar to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\fixpack\WUI\updateinstaller\lib\nifsibridge.jar
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\WUI\updateinstaller\lib\updiplugins.jar to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\fixpack\WUI\updateinstaller\lib\updiplugins.jar
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\WUI\updateinstaller\lib\wasplugins.jar to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\fixpack\WUI\updateinstaller\lib\wasplugins.jar
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\WUI\updateinstaller\lib\xdplugins.jar to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\fixpack\WUI\updateinstaller\lib\xdplugins.jar
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\WUI\updateinstaller\responsefiles\install.txt to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\fixpack\WUI\updateinstaller\responsefiles\install.txt
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\WUI\updateinstaller\responsefiles\uninstall.txt to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\fixpack\WUI\updateinstaller\responsefiles\uninstall.txt
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\WUI\updateinstaller\update.exe to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\fixpack\WUI\updateinstaller\update.exe
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\WUI\updateinstaller\update.jar to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\fixpack\WUI\updateinstaller\update.jar
[September 18, 2012 3:34:54 PM CEST] Copy c:\Documents and Settings\Administrator\Local Settings\Temp/fixpack\WUI\updateinstaller\version.txt to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\fixpack\WUI\updateinstaller\version.txt
[September 18, 2012 3:34:54 PM CEST] Command Exit value is 1

C:/Windows/vpd.properties is clear on install is finish

So I have this big problem.
How to resolve this issue? Please help!

Regards,
Louie