Install Monitoring and Reporting does not finish (stay forever)

[ocarles]

Hi:
I am trying to install TSM Monitoring and Reporting from 6.2.2.0-TSMRPT-TSMALL-WindowsI32.zip on a dedicated Windows 2008 Standard 32 bits sp2 spanish edition. (quad core, 3 GB RAM, 50 GB Disk)

I read all informations about it on infocenter: http://publib.boulder.ibm.com/infoc...itsm.srv.install.doc/t_rpt_inst_wiz_proc.html

It begins very well, but it stay forever (> 12 hs) on a windows dialog saying: Installing ... "Tivoli Storage Manager Monitoring Agent"

There are no errors messages.

Something that I miss?

Regards

Oscar

 

[chris_magic]

Hi,

Have you check the log file of the installation?

 

[ocarles]

I just verify log.txt file (on c:\ibm path). I don't see any error or failed message.

Regards

Oscar

 

[ocarles]

IBM people found the workaround to solve this. For all people who experiment this situation:

Diagnosing the problem

If you are installing the Tivoli Storage Manager for Reporting and
Monitoring feature and the installation process hangs on the Tivoli
Storage Manager Agent for more than 60 minutes, the operation is
stalled.

You can verify that the process is stalled by checking the following
file:

<install_dir>/itm/InstallITM/IBM Tivoli Monitoring for Storage ######
##### ####.log
Where ##### are numbers relating to todays date

Example:
C:\IBM\itm\InstallITM\IBM Tivoli Monitoring for Storage 20100515
1755.log

Look for the following entry in the file. It should appear at the bottom
of the file.

Updated BuildPresentation.bat: call InstallPresentation.bat
WIN-ZFDTIDO7JM0 KHD KIT KIW KSK KSY KTM KUM >> BuildPresentation.txt 2>>
BuildPresentationErr.txt


Resolving the problem

To resolve the stalled process, complete the following steps:
1. Open up a taskmgr.
2. Select the Process tab.
3. End the "KfwServices" process.

The installation continues. After the installation completes, issue the
following command which will setup the Tivoli Enterprise Portal entries
for the Tivoli Storage Manager Agent:
<install_dir>\itm\CNPS\BuildPresentation.bat

For example:
C:\IBM\itm\CNPS\BuildPresentation.bat