IBM May Newsletter

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Welcome to the IBM Tivoli Storage Manager (TSM) technical support information update. This communication is designed to help you derive maximum value from your TSM software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information. Please take a moment to read through the materials provided below. We are sure that you will find answers to many of your questions. This month's mailing has five main sections:

(1) Frequently Encountered Situations and FAQs
(2) News & Technical Flashes
(3) Recent & Important Downloads
(4) Upcoming Events & Live Technical Trainings
(5) Problem-Solving Resources on our web site

You are receiving this notification because you are one of the IBM Tivoli Storage Manager customers, who have called for technical support in the past year.

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Frequently Encountered Situations and FAQs

Title: IBM Tivoli Storage Manager Server/Client Compatibility and Upgrade Considerations
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg21053218

Title: Upgrade Instructions - Tivoli Storage Manager (TSM) 5.3 to 5.4 or 5.3 to 5.5
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg21287023

Title: Directories not displayed for point in time restores using TSM client GUI
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg21162784

Title: Complete Restores of Windows Systems with TSM Client: Bare Metal Restore, System State Restore, Windows System Object Restore
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg21164812

Title: Tape drive replacement procedure
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg21191979

Title: Resetting expired Admin password through the TSM Admin Center
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg21212333

Title: Overview - Tivoli Storage Manager Supported Operating Systems
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg21243309

Title: IBM Tivoli Storage Manager V5.4 Windows Backup-Archive Client Known Problems and Limitations
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg21247800

Title: Tivoli Storage Manager Client Incremental Backup Memory Requirements
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg21197422

Title: Storage-agent and library-client compatibility with V5.4 and V5.5 Tivoli Storage Manager servers
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg21302789


News & Technical Flashes

Title: Tivoli APAR notification page
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg21177831

Title: End of Support for IBM Tivoli Storage Manager 5.3
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg21286063

Title: IBM TS1120 firmware using Application Managed Encryption with TSM (DRIVEENCRYPT=ON) may fail to encrypt data with a unique, non-trivial key.
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg21299357


Recent & Important Downloads

Title: Latest TSM Server and Client Downloads - Fix Packs and Interim Fixes
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg21239415

Title: Recommended TSM Client and Server Fixes
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg21247179


Upcoming Events & Live Technical Trainings

Tivoli's Support Technical Exchange web seminars allows you to participate in live discussions on topics such as deployment, trouble-shooting tips, common issues, problem solving resources and other Support and Services recommendations.
To see the connection information for these seminars, as well as ALL Tivoli products, just use the main link below.

Main Link: http://www.ibm.com/software/sysmgmt/products/support/supp_tech_exch.html

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Mark your calendars: Here are the current listings for the FREE TSM seminars:

Title: 30 May 2008 - TSM Client Considerations NOTE: This was rescheduled from an earlier date.
Link: http://www.ibm.com/software/sysmgmt/products/support/TE/techex_E999626M37204V24.html

Title: 25 Jun 2008 - Using TSM Server Instrumentation for Performance Tuning
Link: http://www-306.ibm.com/software/sysmgmt/products/support/TE/techex_J059408D78371B24.html

Title: 31 July 2008 - TSM in a Microsoft Windows Cluster environment
Link: http://www-306.ibm.com/software/sysmgmt/products/support/TE/techex_U208122O56553Z73.html

Title: 14 Aug 2008 - TSM Server Database Analysis and Recovery
Link: http://www-306.ibm.com/software/sysmgmt/products/support/TE/techex_P159065E10597K65.html

Title: 28 Aug 2008 - Data Protection for SAP for Oracle Setup, Configuration, Usage, and Troubleshooting
Link: http://www-306.ibm.com/software/sysmgmt/products/support/TE/techex_X884805U19764Z43.html


From the Archives! You may also benefit from playback of one of the previously held TSM sessions which can be accessed using the link below.
http://www-111.ibm.com/search/Suppo...SSGSG7&addSearchTerms=&submit.x=16&submit.y=7


Help us choose future topics for our calls! If you have ideas for a future seminar topics, please send suggestions to: [email protected]


Problem-Solving Resources Online

Please find below a URL link to a compiled list of online resources from our technical support team containing documents and information to aid you in your system administration of TSM. You can access the full TSM online knowledge inventory, subscribe to RSS feeds, download tools, and much more.

Link: http://www.ibm.com/support/docview.wss?uid=swg21295172


Please consider providing us feedback on each of these documents. Every IBM Technote has a "Rate This Page" section at the bottom of the web page that you can use to tell us whether a document meets your needs. Please mention "FAQ mailing" in the comments field, and please include suggestions for additional content, which would be helpful to you, but which you have not been able to find while searching on our web site.

Kind regards,

The IBM Tivoli Storage Manager Team


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