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Fail Backup NAS FS7610

#1
Hi Everyone,

I am trying to configure NAS backup in our environment. Currently the environment already has several client and data protectors of different platforms (Exchange, Oracle, Sql server etc).

All configurations were made according to the IBM documentation mentioned below, but at the time of NODE backup we received the error below and the backup does not occur.

The log files referenced in the error were not found on the server. (dsmserv.err and dsmffdc.log)

TSM server is a 8.1.6.1 (Windows 2012 R2) NAS is a Dell 7610
User is configured in NDMP on NAS
Once the connections were made and tested, the NAS responded to the connection normally.

https://publib.boulder.ibm.com/tividd/td/SMAIXN/GC32-0768-00/en_US/HTML/anragd62.htm

Tests were performed with fileclass, ltoclass storage pools and as a last attempt we tested with disk.

https://www.ibm.com/support/knowledgecenter/SSEQVQ_8.1.0/srv.admin/t_ndmp_filer_tsm_srv_backup.html

Protect: SERVER1>q act search=836

Date/Time Message
-------------------- ----------------------------------------------------------
11/11/2019 14:04:10 ANR0984I Process 836 for BACKUP NAS (FULL) started in the
BACKGROUND at 14:04:10. (SESSION: 130392, PROCESS: 836)
11/11/2019 14:04:10 ANR1063I Full backup of NAS node NASNODE1, file system
/Gerencia_de_Sistemas, started as process 836 by
administrator ADMIN. (SESSION: 130392, PROCESS: 836)
11/11/2019 14:04:40 ANR9999D_3456149487 ssStoreNative(ssremote.c:3770)
Thread<203>: Unknown error 4337 from spiStoreSeg.
(SESSION: 130392, PROCESS: 836)
11/11/2019 14:04:40 ANR9999D Thread<203> issued message 9999 from: (SESSION:
130392, PROCESS: 836)
11/11/2019 14:04:40 ANR9999D Thread<203> 7ffd0d93c5a7 OutDiagToCons()+167
(SESSION: 130392, PROCESS: 836)
11/11/2019 14:04:40 ANR9999D Thread<203> 7ffd0d935e02 outDiagfExt()+112
(SESSION: 130392, PROCESS: 836)
11/11/2019 14:04:40 ANR9999D Thread<203> 7ffd0d850e7f ssStoreNative()+25f
(SESSION: 130392, PROCESS: 836)
11/11/2019 14:04:40 ANR9999D Thread<203> 7ffd0d0c1ed2
AfStoreNativeThread()+162 (SESSION: 130392, PROCESS: 836)
11/11/2019 14:04:40 ANR9999D Thread<203> 7ffd0cdccbd1 startThread()+141
(SESSION: 130392, PROCESS: 836)
11/11/2019 14:04:40 ANR9999D Thread<203> 7ffd2f694f6b beginthreadex()+107
(SESSION: 130392, PROCESS: 836)
11/11/2019 14:04:40 ANR9999D Thread<203> 7ffd2f695098 endthreadex()+118
(SESSION: 130392, PROCESS: 836)
11/11/2019 14:04:40 ANR9999D Thread<203> 7ffd37d113d2
more... (<ENTER> to continue, 'C' to cancel)

BaseThreadInitThunk()+22 (SESSION: 130392, PROCESS: 836)
11/11/2019 14:04:40 ANR9999D Thread<203> 7ffd380c54f4
RtlUserThreadStart()+34 (SESSION: 130392, PROCESS: 836)
11/11/2019 14:04:40 ANR1078E NAS Backup to Server Storage process 836
terminated - internal server error detected. (SESSION:
130392, PROCESS: 836)
11/11/2019 14:04:40 ANR9999D Thread<203> issued message 1078 from: (SESSION:
130392, PROCESS: 836)
11/11/2019 14:04:40 ANR9999D Thread<203> 7ffd0d93891f outRptfTrFL()+3f
(SESSION: 130392, PROCESS: 836)
11/11/2019 14:04:40 ANR9999D Thread<203> 7ffd0d0c1490 EndRemoteProc()+6d0
(SESSION: 130392, PROCESS: 836)
11/11/2019 14:04:40 ANR9999D Thread<203> 7ffd0d0c20b6
AfStoreNativeThread()+346 (SESSION: 130392, PROCESS: 836)
11/11/2019 14:04:40 ANR9999D Thread<203> 7ffd0cdccbd1 startThread()+141
(SESSION: 130392, PROCESS: 836)
11/11/2019 14:04:40 ANR9999D Thread<203> 7ffd2f694f6b beginthreadex()+107
(SESSION: 130392, PROCESS: 836)
11/11/2019 14:04:40 ANR9999D Thread<203> 7ffd2f695098 endthreadex()+118
(SESSION: 130392, PROCESS: 836)
11/11/2019 14:04:40 ANR9999D Thread<203> 7ffd37d113d2
BaseThreadInitThunk()+22 (SESSION: 130392, PROCESS: 836)
11/11/2019 14:04:40 ANR9999D Thread<203> 7ffd380c54f4
RtlUserThreadStart()+34 (SESSION: 130392, PROCESS: 836)
11/11/2019 14:04:40 ANR3616E An error occurred. More information might be
available in the dsmserv.err and dsmffdc.log files.
(SESSION: 130392, PROCESS: 836)
11/11/2019 14:04:41 ANR0985I Process 836 for BACKUP NAS (FULL) running in the
more... (<ENTER> to continue, 'C' to cancel)

BACKGROUND completed with completion state FAILURE at
14:04:41. (SESSION: 130392, PROCESS: 836)
11/11/2019 14:04:41 ANR1893E Process 836 for BACKUP NAS (FULL) completed with
a completion state of FAILURE. (SESSION: 130392,
PROCESS: 836)
11/11/2019 14:05:06 ANR2017I Administrator ADMIN issued command: QUERY
ACTLOG search=836 (SESSION: 130392)


Protect: SERVER1>q stg

Storage Device Storage Estimated Pct Pct Hig- Lo- Next Stora-
Pool Name Class Name Type Capacity Util Migr h M- w ge Pool
ig Mi-
Pct g
Pct
----------- ---------- --------- ---------- ----- ----- ---- --- -----------
CACHEBKP FILECLASS DEVCLASS 1,500 G 0.0 0.0 80 20 STG_BKP
CACHEEXC FILECLASS DEVCLASS 0.0 M 0.0 0.0 80 20 STG_EXC
CACHEMEN FILECLASS DEVCLASS 1,997 G 9.1 9.1 80 20 STGMEN
CACHEORA FILECLASS DEVCLASS 2,480 G 7.1 7.1 80 30 STGORA2
CACHEORASEM FILECLASS DEVCLASS 1,500 G 4.1 4.1 80 20 STG_ORA_SEM
CACHESEM FILECLASS DEVCLASS 1,973 G 11.9 11.9 80 20 STGSEM
CACHESQL FILECLASS DEVCLASS 1,990 G 18.4 18.4 80 20 STG_SQL
CACHEVM FILECLASS DEVCLASS 0.0 M 0.0 0.0 80 50 STG_VM
NASPOOL DISK DEVCLASS 500 G 0.0 0.0 90 70
NASPOOL1 FILECLASS- DEVCLASS 0.0 M 0.0 0.0 90 70







Protect: SERVER1>q libr

Library Name: TS3200_LTO5
Library Type: SCSI
ACS Id:
Private Category:
Scratch Category:
WORM Scratch Category:
External Manager:
RSM Media Type:
Shared: No
LanFree:
ObeyMountRetention:

Library Name: TS3200_LTO6
Library Type: SCSI
ACS Id:
Private Category:
Scratch Category:
WORM Scratch Category:
External Manager:
RSM Media Type:
Shared: No
LanFree:
ObeyMountRetention:




Protect: SERVER1>q drive

Library Name Drive Name Device Type On-Line
------------ ------------ ----------- -------------------
TS3200_LTO5 DRIVE1_5 LTO Yes
TS3200_LTO5 DRIVE2_5 LTO Yes
TS3200_LTO5 DRIVE3_5 LTO Yes
TS3200_LTO5 DRIVE4_5 LTO Yes
TS3200_LTO6 DRIVE1_6 LTO Yes
TS3200_LTO6 DRIVE2_6 LTO Yes
TS3200_LTO6 DRIVE3_6 LTO Yes
TS3200_LTO6 DRIVE4_6 LTO Yes

Protect: SERVER1>q path

Source Name Source Type Destinatio- Destinatio- On-Line
n Name n Type
----------- ----------- ----------- ----------- ----------
SERVER1 SERVER TS3200_LTO5 LIBRARY Yes
SERVER1 SERVER DRIVE1_5 DRIVE Yes
SERVER1 SERVER DRIVE2_5 DRIVE Yes
SERVER1 SERVER DRIVE3_5 DRIVE Yes
SERVER1 SERVER DRIVE4_5 DRIVE No
SERVER1 SERVER TS3200_LTO6 LIBRARY Yes
SERVER1 SERVER DRIVE1_6 DRIVE Yes
SERVER1 SERVER DRIVE2_6 DRIVE Yes
SERVER1 SERVER DRIVE3_6 DRIVE Yes
SERVER1 SERVER DRIVE4_6 DRIVE Yes
 

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The Spectrum Protect TLA (Three-Letter Acronym): ISP or something else?

  • Every product needs a TLA, Let's call it ISP (IBM Spectrum Protect).

    Votes: 17 19.5%
  • Keep using TSM for Spectrum Protect.

    Votes: 53 60.9%
  • Let's be formal and just say Spectrum Protect

    Votes: 10 11.5%
  • Other (please comement)

    Votes: 7 8.0%

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