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Error while backing up TSM for VE clients ANS0361I DIAG: vmOpenVirtualDiskForBackup()

#1
TSM Server - AIX 7.1
TSM Version - Server Version 8, Release 1, Level 9.100

TSM Client - Windows 2020 Standard R2
TSM client version - Client Version 8, Release 1, Level 9.0

Hello Guys,

I'm trying to set up a new PROXY node for the TSM For VE environment. I have configured the Data Mover and Data Center nodes and I can see the list of VM's to backup from the GUI as well as from the commmand prompt.

However, when i try to initialize the backup using "Backup vm Nodename -mode=iffull" i'm receiving the following error message.
Please advise as how do i get rid of these...

Thanks in Advance...

3/20/2020 15:04:29 ANS2378W The single sign-on session to the Platform Services Controller (PSC) failed with the following message:
"Host not found"
Detail: get host by name failed in tcp_connect()
03/20/2020 15:05:08 ANS9365E VMware vStorage API error for virtual machine 'TSMBKPWEST20'.
IBM Spectrum Protect function name : VixDiskLib_Open([ds_RN_MY_SDC_LIN1_MY_T2_01_01] TSMBKPWEST20/TSMBKPWEST20.vmdk)
IBM Spectrum Protect file : ..\..\common\vm\vmvddksdk.cpp (1953)
API return code : 13
API error message : You do not have access rights to this file
03/20/2020 15:05:08 ANS0361I DIAG: vmOpenVirtualDiskForBackup(): error opening vmware VMDK: disk id=0, rc=-1.
03/20/2020 15:05:28 ANS4174E Full VM backup of VMware Virtual Machine 'TSMBKPWEST20' failed with RC=-1 mode=Incremental Forever - Full, target node name='VM-MYSDC', data mover node name='SDC_VM_DM1'
03/20/2020 15:05:28 ANS5283E The operation was unsuccessful.
 

RecoveryOne

ADSM.ORG Senior Member
#2
Not sure but this looks pretty close to the type of error you are getting from the API return code:
https://www.ibm.com/support/pages/node/510707

What type of disks are in the vm and what transport method are you using?

Also you are getting some PSC errors and while a defect was identified in vmware, there are other issues that could be related to a bad password being supplied to vmware.
 

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The Spectrum Protect TLA (Three-Letter Acronym): ISP or something else?

  • Every product needs a TLA, Let's call it ISP (IBM Spectrum Protect).

    Votes: 18 18.8%
  • Keep using TSM for Spectrum Protect.

    Votes: 58 60.4%
  • Let's be formal and just say Spectrum Protect

    Votes: 12 12.5%
  • Other (please comement)

    Votes: 8 8.3%

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