1. Forum Rules (PLEASE CLICK HERE TO READ BEFORE POSTING) Click the link to access ADSM.ORG Acceptable Use Policy and forum rules which should be observed when using this website. Violators may be banned from this website. This message will disappear after you have made at least 12 posts. Thank you for your cooperation.

Client scheduler refuses to work

Discussion in 'TSM Client' started by rwhtmv, Jan 12, 2011.

  1. rwhtmv

    rwhtmv New Member

    Joined:
    Apr 9, 2003
    Messages:
    228
    Likes Received:
    0
    So I have a 6.1.3.5 client on Win2k8 R2 that has a scheduler managed by the CAD. New install of the client. The dsmsched.log does not create, nor does the scheduler checkin with the server. I manually started the scheduler service so I could see that it is not the problem; it created entries in the dsmsched.log stating that it won't start due to being managed by the CAD (as expected.)

    I have uninstalled the client and rebooted twice. Used dsmcutil remove /name:"tsm client acceptor" to cleanly remove services, but clean install still has no luck.

    Please do not say, "upgrade the client", as that has already been done several times.

    01/12/2011 07:59:36 ANS5250E An unexpected error was encountered.
    TSM function name : psdiSignalDaemon
    TSM function : Unable to open Acknowledgement Mailslot '\\.\mailslot\client', dwRC = '2'.
    TSM return code : -1
    TSM file : psutagnt.cpp (208)

    Is the only odd thing I see in the dsmerror log.

    If I've done an uninstall, then use dsmcutil to remove services, then reboot, does it clean up everything I need removed?
     
  2.  
  3. moon-buddy

    moon-buddy Moderator

    Joined:
    Aug 24, 2005
    Messages:
    6,206
    Likes Received:
    279
    Occupation:
    Electronics Engineer, Security Professional
    Location:
    Somewhere in the US
    64-bit client? Delete the service via dsmutil, uninstall the client and clean the registry is what I do to clear the client of any TSM agent.
     
  4. dms19

    dms19 New Member

    Joined:
    Jan 4, 2006
    Messages:
    470
    Likes Received:
    2
    Occupation:
    TSM Admin
    Location:
    In your head...
    we had a similar issue...I believe (as much as I hate to say it) it was the version of the client we were running and we had to down grade to 6.1.0, I'll recheck my notes and shoot you another reply.

    We also had an issue with the W2k8 R2 and unintalling and removing residual services....I'll keep you posted.
     
  5. chriqui

    chriqui New Member

    Joined:
    Jan 13, 2011
    Messages:
    4
    Likes Received:
    0
    I have installed the 6.2.2 client version for 64bit (Windows 2008 R2) and get the same problem.
    I have reinstall several times (with removing services using the dsmutil and removing registry entires) and nothing seems to solve the problem

    ANS5250E An unexpected error was encountered.
    TSM function name : psdiSignalDaemon
    TSM function : Unable to open Acknowledgement Mailslot '\\.\mailslot\client', dwRC = '2'.
    TSM return code : -1


    any ideas?
     
  6. thedave87

    thedave87 New Member

    Joined:
    Jul 22, 2009
    Messages:
    4
    Likes Received:
    0
    For what its worth I get the same error on 6.1.4.0
     
  7. LED888

    LED888 Moderator

    Joined:
    Oct 15, 2002
    Messages:
    702
    Likes Received:
    49
    If teh results were the same when you upraded the TSM Client.
    Did we stop all the TSM Client services before we did the upgrade?
    If not, delete and redefine the schedule service via the setup wizard with the TSM Client GUI.
    If the results are still the same, post the messages around "ANS5250E An unexpected error was encountered." message from the error and schedule log. There may be another message that would provided a hint.

    Good Luck,
    Sias
     
  8. ManuelC

    ManuelC New Member

    Joined:
    Feb 11, 2011
    Messages:
    1
    Likes Received:
    0
    Same problem!!
    any solution?????
    Client 6.2.2!!
     
  9. LED888

    LED888 Moderator

    Joined:
    Oct 15, 2002
    Messages:
    702
    Likes Received:
    49
    From the TSM Client Command Line if we issue some thing like -
    dsmc q fi or dsmc q session

    What happens?
    If the node password had expired, the TSM Client can produce the message that we are seeing.

    Good Luck,
    Sias
     
  10. AVance

    AVance New Member

    Joined:
    Sep 4, 2012
    Messages:
    1
    Likes Received:
    0
    I had the same problem with client v6.2.2.0 on a Windows 7 64bit workstation. The Web Service wouldn't install nor would it ever communicate with the TSM server. After updating the node on the server this still didn't work. I found out that some how the Administrator privileges were not on that particualar node. After registering this node again and activating the administrator privileges and then updated the node again i was able to successfully install the Web Client on the machine.
     
  11. chad_small

    chad_small Moderator

    Joined:
    Dec 17, 2002
    Messages:
    2,207
    Likes Received:
    44
    Occupation:
    AIX/SAN/TSM
    Location:
    Gilbert, AZ
    I had this problem awhile ago and found out from IBM support that the fix is to set the following on the client and server:

    CLIENT:
    -----------
    TCPCLIENTADDRESS xxx.xxx.xxx.xxx
    TCPCLIENTPORT 1501

    SERVER
    -----------
    upd node XYZ hladdress=xxx.xxx.xxx.xxx lladdress=1501

    For some reason this fixes the issue with the CAD. http://www.tsmadmin.com/2012/01/tsm-client-scheduler-issue.html
     
    hogmaster likes this.
  12. hogmaster

    hogmaster Senior Member

    Joined:
    Nov 9, 2002
    Messages:
    519
    Likes Received:
    20
    Occupation:
    Storage engineer
    Does the clien have several networkinterfaces?
     

Share This Page