Bkp problem!

[EduardoRio]

Hi there!
I have a new issue to solve.
Q event shows one of my servers (node/client) as "missed" for any backup task.
Q act show that "sessions" are opened and closed almost at the same time.
My infra team told that nothing changed.
At the server client looks as running indeed.
Some advice?
Thanks!!
Eduardo

 

[marclant]

When a schedule is missed, you have to check the client. Make sure the scheduler is running, if it's not, that explains it, start it. If it is running, then check the dsmerror.log and dsmsched.log for indications as to why the schedule didn't run.

 

[EduardoRio]

After looking at inside the client, many questions arise:
1) there are 6 services; 2 alive; 4 starts and get down few seconds after.
2) dsmsched.log - does not show problems at first sight;
3)dsmerror.log - show a lot of possible problems:

• Node exceded max number of mounting points;
• TCP/IP error - connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.' (errno = 10060);
• 29/11/2018 16:21:41 ANS1035S Opt file 'E:\TSM\dsm_SEPETIBA_FULLW_QUORUM.opt' cannot be found/read.

PS: in fact , I cannot found this opt file(?)

Below a example of opt file:

NODENAME TAMOIOS_INCRD
PASSWORDAccess Generate
TCPSERVERADDRESS 192.168.18.88
TCPWINDOWSIZE 256
TCPPort 1500
COMMmethod TCPip
TCPBUFFSIZE 256
CHANGINGRETRIES 2
TXNBYTELIMIT 2097152
TCPNODELAY YES
ERRORLOGName "C:\Program Files\Tivoli\TSM\baclient\dsmerror_TAMOIOS_INCRD.log"
ERRORLOGMax 1 G
SCHEDLOGName "C:\Program Files\Tivoli\TSM\baclient\dsmsched_TAMOIOS_INCRD.log"
SCHEDLOGMax 1 G

I really don't know how to fix that...

 

[moon-buddy]

What is maximum number of sessions set on the TSM Server?

To find out: q options and look for max sessions - set to to a high number like 1000 - would not hurt the TSM server.

Can the node "see" the TSM server?

To find out: from the node ping the TSM server and see if a telnet session can see the TSM server from the TCP Port used by the TSM server and node; from the node: telnet <TSM_server_IP> 1500 (or whatever TCP Port you are using)

Are you on a Cluster setup? If you are, check the quorum setup which is normally of a shared drive like E:

 

[EduardoRio]

Hi! Thanks buddy!

What is maximum number of sessions set on the TSM Server?

It was 100, I've set it up to 1000

Can the node "see" the TSM server?

I think so. I don't have the credential to connect with this server. BTW, from the TSM server telnet does not connect with the client on port 1500. I'll call my infra team to chck this out.


Are you on a Cluster setup? If you are, check the quorum setup which is normally of a shared drive like E:

Yes

 

[EduardoRio]

Hi,
After some tries I've realized that the 3 out of 5 services on the client server node does not working properly.
The 2 that still working seems to be for quorum task, and they a running smoothly.

That said, I think that I haven't network communications problems...

The other 3 are set to backing up SQL on FULL and Incremental daily basis.

On that server I've tried to start the service, they came on and got off few seconds after.
Looking on the Win Log, it seems that some kind of configuration file(.opt, I think) could not be found. I realy can't find this files on that server. And, since nothing got changed on that machine I became very confused. However, the file could had been corrupted on the disk(?)

So... Any help are very welcomed!!
Thanks again !!!
Eduardo

 

[marclant]

You can get more information for each service. From a command prompt, change to "c:\program files\tivoli\tsm\baclient".

Issue this command to get the list of services:
dsmcutil list


Then for each service in the list, issue:
dsmc query /name:"service name".


From that info, you'll be able to figure out which option file is for which node, if it's a cluster node or not, etc.

 

[EduardoRio]

Thanks Marclant!
I'll do that and report the results.!

 

[marclant]

I don't need to see the results. It's just to help you sort out what node and option file belongs to which service and where their respective log files are located. That should help you determine which services need to be either fixed or removed.

 

[EduardoRio]

OK!