ANR2032E PREPARE: Command failed - internal server error detected

[Glenn]

Hello. I believe this is my first post on this forum, so I hope I'm following the instructions I've read sufficiently. In any event, here is my problem:

A customer for whom I am consulting is running TSM server version 5.3.5.2 on an RS/6000 M80 box, with AIX version 5.1 (none of which, unfortunately, will be approved for upgrades any time soon). I am attemping to set up basic DRM for them, something I've done for other customers several times in the past. I set the drmplanprefix to a valid location where all users have full permissions, and attempted to run a prepare command.

Unfortunately, when that command was executed, I ran into an error I've never seen before. Here are the results I received from the actlog (after the usual messages about all the recovery instruction files not being found):

ANR2032E PREPARE: Command failed - internal server error detected.
ANR9999D ThreadId <122> issued message 2032 from:
ANR9999D ThreadId <122> 0x00000001007dc1e4 ProcessError
ANR9999D ThreadId <122> 0x00000001007e3e80 drmPrCreatePlanFile
ANR9999D ThreadId <122> 0x0000000100006320 StartThread
ANR9999D ThreadId <122> 0x090000000040dff4 _pthread_body
ANR6951E PREPARE: Recovery plan file /usr/tivoli/tsm/server/tsm11/tsm11.20080627.153823 was not created.
ANR0985I Process 6919 for PREPARE running in the FOREGROUND completed with completion state FAILURE at 15:38:24.
ANS8001I Return code 53.

I've attempted to research the above errors everywhere I can think of on the web, as well as in my TSM documentation, and nothing is helping me. Has anyone else run into a similar situation, or can someone point me in the direction of a resource I haven't found yet to look up these errors? Any assistance would be greatly appreciated. Thanks!

 

[moon-buddy]

Space issue? Is DRM licensed/supported on this install? EE version installed?

 

[Glenn]

Thanks for the quick response! I've double-checked, and there is plenty of free space on the drive, and the Extended Edition and DRM licenses are in place. Any other recommendations?

 

[moon-buddy]

There is one other recommendation that I see, apply a level patch to the TSM Server or update to the next level. Why is it that the OS can't be (or why they won't) updated to 5.3?

 

[nezih]

check the planexpl.awk's permissions...

 

[golfdork]

Prepare command

Check the permissions on /usr/tivoli/tsm/server/tsm11 -- make sure the directory exists and is writable all the way back up the tree -- not just the tsm11 directory.

Kathi

 

[Glenn]

First of all, I want to thank everyone for your input; it's greatly appreciated, and every once in a while I know I'm guilty of overlooking the obvious (Excerpt from previous conversations with myself and others: "Oh, of course I would have done THAT, so there's no reason to check it." "Oh, really? Are you SURE?" "Yes, of course, I'm... Oh, wait a minute; nevermind.") And now, here are my responses to your suggestions:

Moon-buddy: The customer is in the process of converting from TSM to NetBackup (personally, I think that should be going in the OPPOSITE direction, but that's not my call), so they won't approve ANY upgrades to the existing TSM environment.

Nezih: The planexl.awk has full write permissions for everyone, although the last time I checked, that file is just for breaking out the "prepare" results into executable command macros.

Kathi: Everyone has full permissions all the way up from the root directory to the destination, and I've tried different destination folders.

Any other suggestions?

 

[toxy13]

are there other processes running? f.e. AUDIT LIC ...?