ACSLS Library tape mount issue

[karikalvalavan]

Hi All,

Iam getting following error when iam trying to mount the tapes.

ANR8769E External Media management function MOUNT returned result=Cancelled

I have checked following thing.
1. elfmconf configured correct and ACSLS server name and Socket given correctly.
2. acsls_qserver gives output and connecting.
3. TSM is not accessing the drive and getting above error.
4. I have verified the EDT vertion its 8.1 so issues in compatibility.

Kindly help in fixing the issue.''

 

[marclant]

ANR8769E External Media management function MOUNT returned result=Cancelled

The help on this error code gives:

ANR8769E
External media management function request type returned result=result.
Explanation
A request of the indicated function type was sent to the external library manager program, which returned a result code which was not SUCCESS.

System action
The server continues, but the server operation that was being attempted fails.

User response
Consult the documentation for the external media management program to determine how to recover from the error condition. Then attempt the server operation again.​

I'd start by checking the logs on the ACSLS side. Especially at the time that ANR8769E was long in the TSM Server activity log. TSM is reportiing that the media manager cancelled the operation, so it's just the messenger in this case.

I don't know where to find the logs ACSLS, others may chime in, or you may consult the documentation for it.