BackupComplete() failed with error VSS_E_BAD_STATE. 0X80042301

[chafik]

Hello,

I have a strange issue with one of server Backup.
Server: Windows 2008R2 core. The server was backing up fine until few days it stopped.
The logs shows the following error:

========================================================================
10/24/2016 23:52:15 ANS1468E Backing up Automated System Recovery (ASR) files failed. No files will be backed up.
10/24/2016 23:53:06 ANS5250E An unexpected error was encountered.
TSM function name : BackupComplete()
TSM function : 'BackupComplete() failed with error VSS_E_BAD_STATE. 0X80042301'
TSM return code : -2147212543
TSM file : ..\..\common\winnt\asrutil.cpp (2493)
10/24/2016 23:53:08 ANS1468E Backing up Automated System Recovery (ASR) files failed. No files will be backed up.
========================================================================

- The 100MB Volume status is Sain(Online)

DISKPART> list volume

N° volume Ltr Nom Fs Type Taille Statut Info
---------- --- ----------- ----- ---------- ------- --------- --------
Volume 0 D Data NTFS Simple 255 G Sain
Volume 1 F DVD-ROM 0 o 0 média
Volume 2 Réservé au NTFS Partition 100 M Sain Système
Volume 3 C NTFS Partition 29 G Sain Démarrage
Volume 4 E Notes NTFS Partition 94 G Sain

======================================================================
- I added the following line to the dsm.opt file

VSSUSESYSTEMProvider YES



C:\Program Files>vssadmin list providers
vssadmin 1.1 - Outil ligne de commande d'administration du service
de cliché instantané de volume
(C) Copyright 2001-2005 Microsoft Corp.

Fournisseur : 'Microsoft Software Shadow Copy provider 1.0'
Type de fournisseur : Système
ID du fournisseur : {b5946137-7b9f-4925-af80-51abd60b20d5}
Version : 1.0.0.7

======================================================================

I rebooted the system, NO LUCK

======================================================================

Any other suggestions ?

Thank you

 

[fidel]

Hello,

I have a strange issue with one of server Backup.
Server: Windows 2008R2 core. The server was backing up fine until few days it stopped.
The logs shows the following error:

========================================================================
10/24/2016 23:52:15 ANS1468E Backing up Automated System Recovery (ASR) files failed. No files will be backed up.
10/24/2016 23:53:06 ANS5250E An unexpected error was encountered.
TSM function name : BackupComplete()
TSM function : 'BackupComplete() failed with error VSS_E_BAD_STATE. 0X80042301'
TSM return code : -2147212543
TSM file : ..\..\common\winnt\asrutil.cpp (2493)
10/24/2016 23:53:08 ANS1468E Backing up Automated System Recovery (ASR) files failed. No files will be backed up.
========================================================================

...

======================================================================

I rebooted the system, NO LUCK

======================================================================

Any other suggestions ?

Thank you

Hello,
have a look at this post https://adsm.org/forum/index.php?th...mated-system-recovery-asr-files-failed.23489/

 

[marclant]

Make sure you have all the current Windows hot fixes applied, especially the ones for VSS.

Make sure you have a current TSM Client as well.

- I added the following line to the dsm.opt file

VSSUSESYSTEMProvider YES

Good idea, but since you only have one VSS provider and it's the system provider, it defaults to that one anyway.

Use this technote: http://www-01.ibm.com/support/docview.wss?uid=swg21699984 and follow the steps in section "Test a snapshot of SystemState" This will take a snapshot of of the system writers using the similar functions as to what TSM uses to create a snapshot. If this fails using Microsoft's diskshadow, it's not a TSM issue. Further investigation on the Windows side will be needed.

 

[chafik]

Hello,

Thank you so much for your help.

I followed all the steps, when testing I got the following error:


DISKSHADOW> create
me c:
Échec de la dernière opération.
- HRESULT renvoyé : 8004231f
- Texte d’erreur : VSS_E_INSUFFICIENT_STORAGE

DISKSHADOW> exit


I checked the spaces on the volume, I have enough space:

C:\>fsutil volume diskfree c:
Nombre total d'octets libres : 14302552064
Nombre total d'octets : 32104247296
Nombre total d'octets libres disponibles : 14302552064

Thank you

 

[marclant]

If you cannot create a successful snapshot with diskshadow, TSM will not be able to either. You may have to pursue with Microsoft.