rc -50 on tsm4ve backup

joluinfante

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PREDATAR Control23

Hi!
I'm using tsm4ve for virtual vmware's backup.
I the process backup, I see the message "rc = -50" in dsmerror.log, for a few machines.
The complete message is:

vmbackcommon.cpp: ANS4174E Full VM backup of WMware Virtual Machine 'xxxx' failed with RC=-50

The machines with problem is any day, a few machines, another day, another machines.
Then, the problem is the process, not the configuration.

I did put the trace option, in the dsmvddk.opt.
I have a very large trace (more than a gigabyte).
I see this messages:

== Exiting setVSphereTaskProgress()
New thread 0================>
10/10/15 00:26:49.469 [031642] [3154114304] : commtcp.cpp (2625): ANS1006I TCP/IP write error on socket = 57, errno = 32, reason : Broken pipe
B/A Txn Consumer thread 9================>
10/10/15 00:26:49.470 [031642] [3154114304] : vmAPISendData.cpp (2336): vmAPISendData::sendData(): error in dsmSendData. rcMsg=ANS1017E (RC-50) Session rejected: TCP/IP connection failure.
10/10/15 00:26:49.470 [031642] [3154114304] : vmbackvddk.cpp (5574): VmProcessExtent(): Error sending data: sendData failed rc=-50
10/10/15 00:26:49.470 [031642] [3154114304] : vmbackvddk.cpp (5648): =========> VmProcessExtent(): Exiting, rc = -50

Any idea?
Where I can see?
I have esxi 5.5. The logs are very long.

TIA
jorge infante
rosario - santa fe - argentina
 
PREDATAR Control23

ANS4174E Full VM backup of WMware Virtual Machine 'xxxx' failed with RC=-50
The TSM return code -50 is an indication of a networking error: http://www-01.ibm.com/support/knowl.../com.ibm.itsm.msgs.client.doc/msg--050_E.html

TCP/IP write error on socket = 57, errno = 32, reason : Broken pipe
This is also supported by OS error number 32 reported in the trace. Here's the OS return codes that show 32 is a broken pipe: http://www.ioplex.com/~miallen/errcmp.html

Because the error occurred during a dsmSendData verb, that would indicate a networking/communication problem between the backup server and the TSM Server.
 
PREDATAR Control23

Ok. Thanks for the response.
The question is:
What is the process in the tsm server?
Where is the log of error for this process?
This process is running in the machine of tsm-server, or in the vmware vcenter?
 
PREDATAR Control23

What is the process in the tsm server?
There is no process on the TSM Server, but there would be a client session that got terminated the TSM Server's activity log for that session. It would not give you more info than you already know, just that it got terminated.
Where is the log of error for this process?
Like mentioned, in previous answer, there is no process on the TSM Server, just a client session.
This process is running in the machine of tsm-server, or in the vmware vcenter?
If by process, you mean the actual backup, it's running on the backup server / data mover, which communicates with both the TSM Server and the VCenter.

You could check this:
http://www-01.ibm.com/support/docview.wss?uid=swg21596579
 
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