TS3100 - ANR8840E Unable to open device

Julia

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PREDATAR Control23

Hi all! I have a problem with creating library path for tape library. I have already defined a library:

define library TS3100 libtype=SCSI autolabel=no

When I try to define library path with

define path TSM TS3100 srctype=server autodetect=yes desttype=library device=lb6.1.0.1

TSM server give me error "ANR8840E Unable to open device LB6.1.0.1 with error number 2 and PVRRC 2839."

Some details about environment we have:

TSM 7.1.1.0
Windows Server 2012 R2
TS3310 Tape Library

Library Firmware Level:
Name ts331
3576-MTL Firmware Version 644G.GS003
BSP Level 8.35
Last Update 03/19/2015 14:26

Drive Media and Interface Type:
LTO-4, Fibre

0,1 ts3310 LTO-4 Fibre 256 C7QH Online Online N/A
0,2 ts3310 LTO-4 Fibre 257 C7QH Online Online N/A

Tivoli Storage Manager -- Device List Utility

Licensed Materials - Property of IBM

5697-TSM (C) Copyright IBM Corporation 2000, 2005. All rights reserved.
U.S. Government Users Restricted Rights - Use, duplication or disclosure
restricted by GSA ADP Schedule Contract with IBM Corporation.

Computer Name: TSM
OS Version: 6.2
OS Build #: 9200
TSM Device Driver: TSMScsi - Not Running

2 HBAs were detected.

Manufacturer Model Driver Version Firmware NodeW
WN Description
--------------------------------------------------------------------------------
--------------------------------
QLogic Corporation QLE2562 ql2300.sys 9.1.11.28 7.03.00 20000
024FF596730 QLogic QLE2562 Fibre Channel Adapter
QLogic Corporation QLE2562 ql2300.sys 9.1.11.28 7.03.00 20000
024FF596731 QLogic QLE2562 Fibre Channel Adapter

TSM Name ID LUN Bus Port SSN WWN TSM T
ype Driver Device Identifier
--------------------------------------------------------------------------------
---------------------------------------------
mt6.0.0.1 6 0 0 1 LTO
IBM IBM ULT3580-TD4 C7QH
lb6.1.0.1 6 1 0 1 LIBRARY
n/a IBM 3576-MTL 644G
mt6.0.0.2 6 0 0 2 LTO
IBM IBM ULT3580-TD4 C7QH
lb6.1.0.2 6 1 0 2 LIBRARY
n/a IBM 3576-MTL 644G

Completed in: 0 days, 0 hours, 0 minutes, 0 seconds.

I also checked tape drive with ITDT, please refer to scan.jpg

I really run out of options, please help!
 

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  • scan.jpg
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PREDATAR Control23

Error 2 means device not found:
Code:
c:\>net helpmsg 2

The system cannot find the file specified.


TSMDLST gives "lib6.1.0.1" and "lb6.1.0.2", do you have 2 libraries? If not, the device name probably changed during a reboot, but the old name did not get removed from Windows. Try defining the path with the other device name if you only have 1 library.
 
PREDATAR Control23

Error 2 means device not found:
Code:
c:\>net helpmsg 2

The system cannot find the file specified.


TSMDLST gives "lib6.1.0.1" and "lb6.1.0.2", do you have 2 libraries? If not, the device name probably changed during a reboot, but the old name did not get removed from Windows. Try defining the path with the other device name if you only have 1 library.


Thank you for reply!

I have only one logical library and 2 drives. I tried both device drives "lib6.1.0.1" and "lb6.1.0.2", server returned the same error. I even tried to use "\\.\scsi1" and "\\.\scsi2", nothing changed.
Any more options to try?
 
PREDATAR Control23

You could try using \\.\changer0, that's always the name of the first library.

If that fails, then I'd try:
- removing the libraries (Medium Changer) from device manager
- reboot (because it's Windows)
- scan for new hardware to add the library back in Device Manager
- try tsmdlst to get the device name
- retry to define the path using the device name given by tsmdlst
 
PREDATAR Control23

You could try using \\.\changer0, that's always the name of the first library.

If that fails, then I'd try:
- removing the libraries (Medium Changer) from device manager
- reboot (because it's Windows)
- scan for new hardware to add the library back in Device Manager
- try tsmdlst to get the device name
- retry to define the path using the device name given by tsmdlst

I tried steps you've mentioned above. tsdmdlst gave the same device names. When I try to define library path, server gives the same error. ITDT scan result changed, refer to scan2.jpg.
I also tried to define library path with "\\.\Tape0" and "\\.\Tape1", server reterned "ANR8840E Unable to open device \\.\TAPE1 with error number 32 and PVRRC 2839."
Device manager shows "Unknown Medium Changer" under Medium Changer Devices. Is it a problem?
 

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  • changer.jpg
    73.7 KB · Views: 2
PREDATAR Control23

Yes, device manager should show the devices properly. Install or re-install the latest driver for the TS3310 from Fix Central.
 
PREDATAR Control23

Yes, device manager should show the devices properly. Install or re-install the latest driver for the TS3310 from Fix Central.

Thank you very much for help!

I installed IBM driver and registered library and device path.

Problem solved!
 
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