We changed the timeout on the master to be 15 mins less than the timeout on the 
firewall.

We found that the oracle folks had to change a timeout for Oracle has the rman 
sockets were opened from the client end of things.
We could have changed it on the client side of things.



-----Original Message-----
From: veritas-bu-bounces AT mailman.eng.auburn DOT edu 
[mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Rusty 
Major
Sent: Wednesday, June 13, 2012 7:54 PM
To: Michael Graff Andersen; veritas-bu AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] Experiences with changing KeepAliveTime on Windows 
Master & Media servers ?

If I read into your message correctly, your firewall is timing out the 
connection while you have a long running client backup? We had that issue and 
the solution that worked for us was to increase the timeout on the firewall. I 
guess the master/media server setting would work as well.

-Rusty


-----Original Message-----
From: veritas-bu-bounces AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Michael 
Graff Andersen
Sent: Wednesday, June 13, 2012 6:10 AM
To: veritas-bu AT mailman.eng.auburn DOT edu
Subject: [Veritas-bu] Experiences with changing KeepAliveTime on Windows Master 
& Media servers ?

We have a client behind a firewall and have found technote
http://www.symantec.com/docs/TECH178712

Which suggest to change the KeepAliveTime to less than the firewall, the 
firewall in question have a timeout of 300 seconds

What are others experience with changing this value from the default 2 hours to 
less tahn5 minutes ?

Regards

Michael
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