Hi Jack,
i'll second rsavage.  we had to upgrade to 5.0.1.7 and use the symantec patch 
for 2008 servers as well which definitely helped.  We worked for a few weeks 
before we got a hold of the right person at DD to figure this out.  DD support 
has been great but they need to do a better job keeping their users informed of 
fixes or changes like this timeout config.  Didn't receive any notice of 
updates.  5.0.2.3?  crazy!

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