Re: [Veritas-bu] NBU 6.5 acting buggy

If you get low on space, EMM will shut down to save the database from corruption. I believe the default is 1% free, but can't remember. There will be a log entry in the emm log stating this was the case. This sounds like what could have been happening here because you could access at least the UI, but nothing else was working. I found a technote that explains it:
http://www.symantec.com/business/support/index?page=content&id=TECH47326
http://www.symantec.com/business/support/index?page=content&id=TECH48007

NBU will put the logs in the same filesystem where you installed NBU, and are a combination of <installpath>\veritas\netbackup\logs and <installpath>\veritas\logs. I always put these two directories in a separate filesystem, but this is made easier since we run on Solaris and can use symbolic links.

Once you get past your problem and things are working again, you need to make sure that your vxlogs (also called Unified Logs and these are the logs in <installpath>\veritas\logs) are not running at highest verbosity. This command will change all the vxlogs to the default level.

<installpath>\veritas\netbackup\bin\vxlogcfg -a -p 51216 -o Default -s DebugLevel=1 -s DiagnosticLevel=1

You can substitute 0's in there to turn logging off.

Also set the troubleshooting tab (or the registry) to 0 for the legacy logs (logs located in <installpath>\veritas\netbackup\logs). Note, after making either of these changes only some logs will be returned to this lower log setting a restart will be necessary to get all of them back to the new value.

This technote gives more detail on the logs. Also look in the troubleshooting guide for even more detail about these logs.
http://www.symantec.com/business/support/index?page=content&id=TECH43251

If you want to move your vxlogs (unified logs) follow this technote: http://www.symantec.com/business/support/index?page=content&id=TECH45907
Since you are on Windows, I dont' think you can relocate the legacy logs (<installpath>\veritas\netbackup\logs) natively. You could install cygwin and utilize that to create a symlink. Maybe someone else has another suggestion on this as well.

Other ways to save space would be to limit the number of days you are keeping logs and enable compression of the catalog.

Rusty Major, MCSE, BCFP, VCS ▪ Sr. Storage Engineer ▪ SunGard Availability Services ▪ 757 N. Eldridge Suite 200, Houston TX 77079 ▪ 281-584-4693
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Justin Piszcz <jpiszcz AT lucidpixels DOT com>
Sent by: <veritas-bu-bounces AT mailman.eng.auburn DOT edu>

02/24/2011 08:42 AM

To	"McDonald, James F. II" <JAMES.F.MCDONALD.II AT saic DOT com>
cc	Saran Brar <saranbrar AT live DOT com>, <veritas-bu AT mailman.eng.auburn DOT edu>
Subject	Re: [Veritas-bu] NBU 6.5 acting buggy

Hi, If you ran out of space it could of screwed up the EMM DB. Check the logs for the EMM DB. Justin. On Thu, 24 Feb 2011, McDonald, James F. II wrote: > One of our SA's was unable to log onto the server, so went back and saw > that the logs for the server had filled up a large chunk of HDD space. > I cleared them out and he was able to login. Does NBU have its own > location for log storage, or does something need to be done to NBU after > I cleared out the server logs? > > > > James McDonald > > System Administrator > > SAIC - IISBU > > 410-312-2232 > > > > From: Saran Brar [mailto:saranbrar AT live DOT com] > Sent: Thursday, February 24, 2011 8:32 AM > To: McDonald, James F. II > Cc: veritas-bu AT mailman.eng.auburn DOT edu > Subject: RE: [Veritas-bu] NBU 6.5 acting buggy > > > > Looks like EMM server down issue. did you check for free space on the > master/emm server and any logging enabled which is creating heavy logs > and eating up the space. > > > ________________________________ > > Subject: RE: [Veritas-bu] NBU 6.5 acting buggy > Date: Thu, 24 Feb 2011 08:27:49 -0500 > From: JAMES.F.MCDONALD.II AT saic DOT com > To: saranbrar AT live DOT com > CC: veritas-bu AT mailman.eng.auburn DOT edu > > I have restarted the services; I even rebooted the server just to be > safe. Our program SA said he hasn't pushed an update on the system for > a while now, so nothing has changed on the system that I know of. I > tried rebuilding one of the policies (suggested by Scott Jacobson) but I > still had the same issues as previously mentioned. Just to recap the > issues I'm having: backups will not run (even manual starts fail to even > start), servers listed under Host Properties will not stay connected, > trying to access Storage Containers gives a "database error" pop-up and > displays nothing, and trying to access the Activity Monitor hangs the > Admin application. > > > > > > > > James McDonald > > System Administrator > > SAIC - IISBU > > 410-312-2232 > > > > From: Saran Brar [mailto:saranbrar AT live DOT com] > Sent: Thursday, February 24, 2011 3:25 AM > To: McDonald, James F. II > Cc: veritas-bu AT mailman.eng.auburn DOT edu > Subject: Re: [Veritas-bu] NBU 6.5 acting buggy > > > > Have you tried recycling the netbackup services. > > > > In command prompt go to c:\program files\veritas\netbackup\bin\ > > > > bpdown -f -v > > bpup -f -v > > On Wed, Feb 23, 2011 at 8:28 AM, McDonald, James F. II > <JAMES.F.MCDONALD.II AT saic DOT com> wrote: > > We are running NBU 6.5 for Windows on Server 2003. > > > > Recently the policies have not started on their own and they need to be > started manually each morning. This morning the NBU Admin tool > hung/froze when I tried to view the Activity Monitor. I checked the > Host Properties and none of the servers showed Connected, so I > right-clicked and connected them. I manually started the policies and > then tried to view them in the Activity Monitor, but it hung again. I > closed down the application and re-opened and the Host Properties showed > the servers as being disconnected again. > > > > I have not done much with the command-line, since up to this point, the > GUI has been working great. All these issues have popped in the last > few days and don't seem to be going away. Opinions, thoughts, > suggestions? > > > > James McDonald > > System Administrator > > SAIC - IISBU > > 410-312-2232 > > > > > _______________________________________________ > Veritas-bu maillist - Veritas-bu AT mailman.eng.auburn DOT edu >http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu> > > > _______________________________________________ Veritas-bu maillist - Veritas-bu AT mailman.eng.auburn DOT eduhttp://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu

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