[Veritas-bu] The ending of a backup and the cutting of a Remedy ticket

Dennis,

    The stability is really a function of the stability of your IT systems. 
What we used to do was send the return code to OpenView. OpenView would then 
cut tickets to Remedy as needed. This allowed OpenView to do further filtering 
- "if a client produced 10 failures in a half hour, only cut one ticket, not 
ten" and so on. 

    If you are creating tickets via email, your outbound smtp can get fouled 
up, the smtp relay can be a potential problem, etc.

    In most situations, using a product like OpenView is usually more reliable. 
If you are making a direct call to Remedy (I'm not familiar with the process) 
that may be plenty reliable for your environment.

         Bryan


Dennis Peacock wrote:
> Michael,
> If I use the parent_end_notify script, what will make it so "not very 
> stable"??
> I plan on filtering at the Return Code level and route directly to Remedy via 
> an automated ticket if the RC > 1.
> 
> I'd like other's input on this as well as more of yours.
> We are evaluating OpsCenter, but so far, I'm not really impressed with it.  
> :o 
> 
> 
> Michael wrote:
> > Hi Dennis
> >  
> > We are using the backup_exit_notify script on the master for something like 
> > this for SCOM.
> >  
> > You should be aware that you will get all errors from backup_exit_notify, 
> > also backups that netbackup has rerun automatically.  But it is not a very 
> > stable solution so now we are looking at opscenter alerting. 
> >  
> > Regards
> > Michael
> > 
> > 
> > 2010/10/21 Dennis Peacock <netbackup-forum < at > backupcentral.com 
> > (netbackup-forum < at > backupcentral.com)>
> > 
> > > Anybody here have a script that will run at the end of EVERY backup job 
> > > and if it's a failure code it will send an email or something to Remedy 
> > > to cut a ticket for fixing the troubled backup?
> > > 
> > > NBU 6.5.6
> > > Remedy AR System
> > > 
> > > Thoughts, ideas, pointers, suggestions?
> > > 
> > > Thanks,
> > > Dennis
> > > 
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