On Wed, May 12, 2010 at 12:13 AM, Martin, Jonathan <JMARTI05 AT intersil DOT com> wrote:

Is anyone else having difficulty with Quantum backup/autoloader
libraries, especially in the Asia / Pacific Rim markets? We've got a
standard backup configuration that we deploy to our design centers and
we've been having difficulties with the Quantum libraries we deploy as
part of this configuration. In one case, I had a SuperLoader 3 go bad in
March, replacement go bad in April, and the replacement replacement
seems to be DOA.

It takes Quantum 2 weeks to get me a replacement library and it's a roll
of the dice getting the replacement unit to work. (This is their "Rapid
Exchange" program.) It's been suggested that environmental factors in
our design centers are causing the failures, but I'm of the opinion that
Quantum's replacement quality is poor. We've had some library issues in
the US and Europe as well, but nothing as bad as the issues I see in my
Asia / Pacific Rim environments.

We've already decided to modify our standard deployment template to
replace the Quantum library with a similar Dell, but I've got something
like 9 libraries already deployed. If I can't get to the bottom of my
library issues, I'm going to be stuck with this nightmare until hardware
refresh happens in 3 years.

-Jonathan
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