The errors in NBU did not reflect this issue. The errors you see in the
Technote are from the output of vshadow.exe -wm2
With debug logging and all logging turned on as high as they get there was no
mention of anything that would indicate the issue that this technote refers to.
But doing a search on their support site with this
bpbkar to provide an "Application Pop Up Error"
takes me in a roundabout way to the technote.
Doug Preston
-----Original Message-----
From: WEAVER, Simon (external) [mailto:simon.weaver AT astrium.eads DOT net]
Sent: Tuesday, April 13, 2010 7:48 AM
To: Preston, Douglas; VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] retrying Error on job keeps going status 13
Doug
Was you getting these error messages in your logs?
Simon
-----Original Message-----
From: Preston, Douglas [mailto:dlpreston AT lereta DOT com]
Sent: Tuesday, April 13, 2010 3:39 PM
To: WEAVER, Simon (external); VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] retrying Error on job keeps going status 13
Yes Steve Anderson at Symantec support found this for me, He helped me
spot the issue and gave me the resolution to try.
http://seer.entsupport.symantec.com/docs/315898.htm
Doug Preston
-----Original Message-----
From: WEAVER, Simon (external) [mailto:simon.weaver AT astrium.eads DOT net]
Sent: Tuesday, April 13, 2010 7:34 AM
To: Preston, Douglas; VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] retrying Error on job keeps going status 13
Doug
Was this identified by Symantec? Was there a Technote about this?
Handy to know this.
Simon
-----Original Message-----
From: veritas-bu-bounces AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Preston,
Douglas
Sent: Tuesday, April 13, 2010 3:09 PM
To: WEAVER, Simon (external); VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] retrying Error on job keeps going status 13
The new machine took the original machines name and IP. The only
network activity is master server/ media server chatter. No backup data
goes across the network.
This media server only backs itself up. It takes long enough to do
that, it has 11 300gb drives with over 15 million little files per
drive.
I was able to do backups if VSS was disabled. Not a real solution.
It appears it was a windows install issue. There were two files that
did not have the right date or time for the files at the service pack
and patch level running on the server.
Found the error using vshadow.exe -wm2 >vhadow.txt on this machine and
on a working media server. Found the problem showing "path = \" on the
bad media server ch3ecked the good media server found the file should
have been where the \ was and replaced those files. Theyt were syste
protected files so reboots were in order.
After replacing the two files I am now able to backup the server using
VSS for open files and getting volume shadow components.
Thanks all who replied.
Doug Preston
-----Original Message-----
From: WEAVER, Simon (external) [mailto:simon.weaver AT astrium.eads DOT net]
Sent: Tuesday, April 13, 2010 1:16 AM
To: Preston, Douglas; VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] retrying Error on job keeps going status 13
Hi Doug
Becuase you get this message "socket read failed, An existing connection
was forcibly closed by the remote host", I am sort of 60% sure its
network / file related.
I take it, there are no firewalls in place between the server and the
clients and no MAC lockdowns at all? You stated its a new Server, so
thought I would just ask.
Also, can the backup be done using NTBackup as a test (ie: try doing a
netbackup test of a C: Drive of a client machine and then try using
NTBackup on the same client).
Simon
-----Original Message-----
From: WEAVER, Simon (external)
Sent: Tuesday, April 13, 2010 9:14 AM
To: 'Preston, Douglas'; VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] retrying Error on job keeps going status 13
Doug
Have you tried to do a backup, without Open File Backups being enabled
(as a test of course).
Simon
-----Original Message-----
From: veritas-bu-bounces AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Preston,
Douglas
Sent: Monday, April 12, 2010 4:36 PM
To: VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] retrying Error on job keeps going status 13
This was a scsi backplane on a dell server. It controlled my O/S
drives. We replaced server with an IBM server and had to reinstall O/S,
Installed two new Fiber cards fro san and tape library connections, Re
did all zoning and updated all drives and O/S updates to the very latest
of all drivers and patches as of 19:00 hours yesterday.
I have a case open with support and they had me try the patch from
http://support.microsoft.com/kb/940349
I rebooted the server after applying the patch
This patch did not fix issue.
Doug Preston
-----Original Message-----
From: Shekel Tal [mailto:Tal.Shekel AT uk.fujitsu DOT com]
Sent: Monday, April 12, 2010 6:51 AM
To: Preston, Douglas; VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] retrying Error on job keeps going status 13
What hardware did you change?
Error 13/4 can be a real pain but they are often related to network
issues or reading data off a file system.
As this is happening to all your jobs it sounds network related Have you
checked some of your system/NetBackup legacy logs?
Also run a "all log entries" report on one of the job ids to check for
more details regarding the error message
Regards,
Tal
-----Original Message-----
From: veritas-bu-bounces AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Preston,
Douglas
Sent: 12 April 2010 14:32
To: VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: [Veritas-bu] retrying Error on job keeps going status 13
I had to replace the hardware on one of my media svers and now all my
jobs on that media server end in status 13 Server O/S Windows 2003
Netbackup 6.5.3 Library Quantum (Adic) I2000 14 LTO2 drives
Any ideas would surely be appreciated.
Master server Job log
4/6/2010 10:01:33 AM - requesting resource scacidoc05-hcart2-robot-tld-0
4/6/2010 10:01:33 AM - requesting resource
svcacibu1.NBU_CLIENT.MAXJOBS.scacidoc05
4/6/2010 10:01:33 AM - requesting resource
svcacibu1.NBU_POLICY.MAXJOBS.1-doc05-test
4/6/2010 10:01:33 AM - granted resource
svcacibu1.NBU_CLIENT.MAXJOBS.scacidoc05
4/6/2010 10:01:33 AM - granted resource
svcacibu1.NBU_POLICY.MAXJOBS.1-doc05-test
4/6/2010 10:01:33 AM - granted resource 000385 4/6/2010 10:01:33 AM -
granted resource IBMULTRIUM-TD213 4/6/2010 10:01:33 AM - granted
resource scacidoc05-hcart2-robot-tld-0 4/6/2010 10:01:33 AM - estimated
0 kbytes needed 4/6/2010 10:01:35 AM - started process bpbrm (5340)
4/6/2010 10:01:44 AM - connecting 4/6/2010 10:01:44 AM - connected;
connect time: 00:00:00 4/6/2010 10:01:45 AM - mounting 000385 4/6/2010
10:02:06 AM - mounted; mount time: 00:00:21 4/6/2010 10:02:07 AM -
positioning 000385 to file 1396 4/6/2010 10:02:15 AM - Error
bpbrm(pid=3740) could not write KEEPALIVE to COMM_SOCK 4/6/2010 10:02:43
AM - Error bpbrm(pid=3740) socket read failed, An existing connection
was forcibly closed by the remote host. (10054) 4/6/2010 10:02:34 AM -
positioned 000385; position time: 00:00:27 4/6/2010 10:02:34 AM - begin
writing 4/6/2010 10:02:44 AM - Error bpbrm(pid=3740) could not send
server status message 4/6/2010 10:02:55 AM - end writing; write time:
00:00:21 file read failed(13)
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