Judy,
I have a call in to Symantec now. My
environment already has LTO3 and LTO4 media set to HCART3 (not my doing). I
am going to change the tapes to HCART as part of this project. I wonder
if the fl1 0x00010049 is reported by the drive or Netbackup is providing that information
to the drive? I called Dell and they were not much help. Once I said the
KMS, I got the “we only support our solution line”. I am
getting my “ducks in a row” so I can call Dell back if it is not a
NBU config issue. My libraries are both setup for application managed encryption.
Wish me luck. J
Thanks
Dwayne Adams
From:
judy_hinchcliffe AT administaff DOT com [mailto:judy_hinchcliffe AT administaff DOT com]
Sent: Thursday, April 01, 2010 9:22
AM
To: Adams, Dwayne;
VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] KMS
encryption
I have not had that problem.
My thought is what media type is
001343 - it has to be hcart (so nb knows it is a lto4)
As you have both types in your library I
would check that the media type/barcode say it is a lto4 as well has physically
check that it is an lto4.
I have a master/media, a media, and 2 SAN
Media all encrypting just fine.
From:
veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu]
On Behalf Of Adams, Dwayne
Sent: Thursday, April 01, 2010
11:16 AM
To:
VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] KMS
encryption
Hello,
Has anyone run into this issue with
KMS? I have setup KMS on my Master Server and can encrypt data to the
pools from my Master. I get the following error and the tape is frozen
when I try to run an encrypted job from my Media Server. The bptm log
says the tape is a LTO3 tape but the tape is definitely a LTO4 tape. I
have read the Technote on this but that is all I have found.
http://seer.entsupport.symantec.com/docs/321244.htm
Thanks
Dwayne Adams
Encryption unavailable for an ENCR pool
4/1/2010 8:41:25 AM - started process
bpbrm (1216)
4/1/2010 8:41:36 AM - connecting
4/1/2010 8:41:36 AM - connected; connect
time: 00:00:00
4/1/2010 8:41:37 AM - mounting 001343
4/1/2010 8:42:23 AM - Error bptm(pid=3972)
FREEZING media id 001343, Encryption unavailable for an ENCR pool
4/1/2010 8:42:24 AM - Warning
bptm(pid=3972) media id 001343 load operation reported an
error
4/1/2010 8:42:24 AM - current media 001343
complete, requesting next resource Any
4/1/2010 8:42:54 AM - end writing
termination requested by
administrator(150)
Netbackup 6.5.4
Library 1 Media Server
Dell ML6000 series
2 LTO4 drives and 4 LTO3 drives (Downed
for testing encryption with LTO4 tapes)
manage_drive_attributes: report_attr, fl1
0x00010049, fl2 0x00000004
Library 2 Master\Media
Dell ML6000 series
6 LTO4 drives
manage_drive_attributes: report_attr, fl1
0x00030849, fl2 0x00000000