[Veritas-bu] backup failing with status code 54 without vnetd or status

Hi All,

I have added a new client server to my backup schedule and its backups are failing with status code 54 (timed out connecting to client). I can confirm the following on the client:

The client can ping the master server and both media servers and vice versa

Both client daemons are listening on the server (vnetd and bpcd)

I can successfully telnet to the client from the master server and both media servers via the bpcd port (though if I try unreserved ports the connection fails)

4. I get the expected results running the bpclntcmd command (see below)

bash-2.05# ./bpclntcmd -hn hachiman1.cust.mgmt.internal host hach1.cust.mgmt.internal: hach1.cust.mgmt.internal at 172.x.x.x (0xac113c12)

checkhname: aliases:

C:\Program Files\VERITAS\NetBackup\bin>bpclntcmd -pn expecting response from server snxxxx.mgmt.internal hach1.cust.mgmt.internal hach1.cust.mgmt.internal 172.x.x.x.18 2339

I have tried changing the client’s config to use vnetd at which point the backup still fails but with a status code 58 error instead.

The customer’s server is running a firewall (WatchGuard x750e core running fireware 10) but they have confirmed that there is a rule allowing all ports between the backups servers and the client server.

Any ideas what the issue could be?

Thanks in advance,

Steve.

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[Veritas-bu] backup failing with status code 54 without vnetd or status code 58 with vnetd