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Re: [Veritas-bu] End Of Life - NetBackup 5.1
2008-10-26 12:54:11
On Mon, Oct 13, 2008 at 11:57 AM, WEAVER, Simon (external) <simon.weaver AT astrium.eads DOT net> wrote:
Thanks for this. I have a contract with Maintenance Support
on NetBackup, but I just had concerns that come Dec 31st 2008, End Of Life meant
.... "Sorry, we cannot take this call as the product is no longer
supported".
So I wanted to be 100% sure this would not
happen.
Shame Symantec cannot post anything on their site to
clarify this. Shame on you for not googling for this. ftp://exftpp.symantec.com/pub/support/products/NetBackup_Enterprise_Server/290017.pdf
END OF SUPPORT LIFE: When the versions identified in the table above reach their End of Support Life, we will cease providing any Standard Support and any Partial Support. Please refer to the worldwide Symantec Corporation Enterprise Technical Support Policy ("Policy") This Policy may be updated from time to time, and a current version is located at: http://www.symantec.com/enterprise/support/Symantec_Support_Policy.pdf In the event of conflict between timelines or deliverables stated in this notice letter and those stated in the Policy, the terms of this notice letter will control to the extent of such conflict, and only with respect to the specific products and versions covered in this notice.
The way I read it is that Symantec is certainly within its right to say " Sorry, we cannot take this call as the product is no longer
supported". You can get online self-help and documentation, but that's about it. If you want to call Symantec for support, it's time to upgrade. .../Ed
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