Re: [Veritas-bu] End Of Life

The difference in earlier delays was that some of the earlier 6.x implementations were viewed as highly unstable by users.

Now though most users think it is at least “stable” even if not “optimal” so there isn’t really reason not to move forward. It seems likely most of the folks that haven’t moved at this point have not done so because of lack of time/resources as Simon indicates or simply because they believe in the “if ain’t broke don’t fix it” adage and aren’t likely to upgrade until they really need to do so. It doesn’t seem likely Symantec would delay EOL for those reasons any more than most vendors do because they would NEVER be able to move forward.

From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Sudhakar Vetsa
Sent: Thursday, October 16, 2008 6:57 AM
To: WEAVER, Simon (external); Veritas-bu AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] End Of Life - NetBackup 5.1

Veritas/symantec is telling the same answer for the past 2 years stating the EOL for NBU 5.1, but still not yet stopped support. Earlier they told its Oct 2008, and still no HIGH alert for that NBU 5.1. May be they are not going to stop soon. If its getting stopped soon, then many Big implementations will get migrated to 6.5 or other which is a stable version. Symantec is not yet given such a stable like 5.1.

On Thu, Oct 16, 2008 at 2:59 PM, JC Cheney <joseph_cheney AT symantec DOT com> wrote:

I'm afraid EOL does not include partial support. I'd strongly suggest you get on the phone to your account manager and get an exception put in place…

From: WEAVER, Simon (external) [mailto:simon.weaver AT astrium.eads DOT net]
Sent: 16 October 2008 09:05
To: JC Cheney; Veritas-bu AT mailman.eng.auburn DOT edu

Subject: RE: [Veritas-bu] End Of Life - NetBackup 5.1

Hi Joseph

Not really worried about the upgrade, just the time to get it done, and if something goes wrong. The environment is pretty mixed up 24x7, so need to take care before going at it like a bull in a china shop!

Basically, if I had a Tech issue, that did not rely on a bug fix, I needed to confirm there would be partial support

Simon

From: JC Cheney [mailto:joseph_cheney AT symantec DOT com]
Sent: Thursday, October 16, 2008 8:59 AM
To: WEAVER, Simon (external); Veritas-bu AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] End Of Life - NetBackup 5.1

NetBackup 5.1 goes EOL on December 1^st. supporting an upgrade – I suspect your call would be answered but if you start having issues due to a bug in the 5.1 code then you could end up in a world of pain.

If your concerned about the upgrade why not talk to your account manager and see whether you can get a partial-support exception for 5.1 for a couple of months or so to cover the timeframe needed to get your upgrades done…

Also check out http://seer.entsupport.symantec.com/docs/290141.htm for lots of info about upgrading from 5.x to 6.5

From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of WEAVER, Simon (external)
Sent: 13 October 2008 14:13
To: Veritas-bu AT mailman.eng.auburn DOT edu
Subject: [Veritas-bu] End Of Life - NetBackup 5.1

All
Cant find the document on the web, but to confirm is the 5.1 End Of Support (in other words no more support ever from Symantec) is December 2008?

Just wondered that if you are trying to upgrade to 6.5 AFTER this date, whether Symantec will still support the 5.1 environment?

Could anyone clarify?

Regards

Simon

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