Veritas-bu

Re: [Veritas-bu] Can't access policies from Java GUI

2008-10-07 10:41:05
Subject: Re: [Veritas-bu] Can't access policies from Java GUI
From: "Rosenkoetter, Gabriel" <Gabriel.Rosenkoetter AT radian DOT biz>
To: "'Jeff Lightner'" <jlightner AT water DOT com>, "Kelly B Harris" <kbharris AT uab DOT edu>, "veritas-bu AT mailman.eng.auburn DOT edu" <veritas-bu AT mailman.eng.auburn DOT edu>
Date: Tue, 7 Oct 2008 10:26:17 -0400
I prefer it when commercial software I paid a lot of money for doesn't make an intro CS student mistake. But hey, who's counting.
 

--
gabriel rosenkoetter
Radian Group Inc, Unix/Linux/VMware Sysadmin / Backup & Recovery
gabriel.rosenkoetter AT radian DOT biz, 215 231 1556

 


From: Jeff Lightner [mailto:jlightner AT water DOT com]
Sent: Tuesday, October 07, 2008 10:25 AM
To: Rosenkoetter, Gabriel; Kelly B Harris; veritas-bu AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] Can't access policies from Java GUI

We had a problem with some daemon (nbemm I think) dumping in / (on HP-UX as you note) so created a symlink named /core to point to an empty file in the /usr/openv filesystem.   That made it dump there instead.  Of course if something else in root dumps core it would go there too but we preferred that occurring to filling up /.

 


From: Rosenkoetter, Gabriel [mailto:Gabriel.Rosenkoetter AT radian DOT biz]
Sent: Tuesday, October 07, 2008 10:21 AM
To: Jeff Lightner; Kelly B Harris; veritas-bu AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] Can't access policies from Java GUI

 

The issue is specifically that NOM causes the nbsl (NetBackup Service Layer) daemon to dump core (which, incidentally, it does in /, at least on HP-UX, which is just Swell).

 

NetBackup can function normally for backups without nbsl running, but various pieces of the GUI interface can't work without it (polices as mentioned here, but also the robotic inventory dialog).

 

The Java GUI's error message is, as you note, fairly worthless. The full-on Windows GUI is a bit better, suggesting that the "NetBackup Service Layer Service (Service Layer Daemon)" is down.

 

As near as I can tell, there's no problem caused by simply starting nbsl back up again (just run /usr/openv/netbackup/bin/nbsl; it fork()/execv()s on its own, no need for a nohup or anything).

 

No, I don't have a case open with Symantec about it, nor do I know any more details about the root cause. (I'm not the member of my team working on configuring NOM.)

 

--
gabriel rosenkoetter
Radian Group Inc, Unix/Linux/VMware Sysadmin / Backup & Recovery
gabriel.rosenkoetter AT radian DOT biz, 215 231 1556

 

 


From: Jeff Lightner [mailto:jlightner AT water DOT com]
Sent: Monday, October 06, 2008 5:10 PM
To: Kelly B Harris; veritas-bu AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] Can't access policies from Java GUI

Kelly,

 

We turned off NOM and that seemed to clear it up back then.   The rest of the thread form May including Ken Zufall who had suggested NOM was the issue.  I guess I forgot to post that it cleared the problem for us.

 

From: Jeff Lightner
Sent: Thursday, May 01, 2008 10:04 AM
To: ken_zufall AT goodyear DOT com
Subject: RE: [Veritas-bu] Can't access policies from Java GUI

 

Thanks.

 

I’d seen a technote at Symantec about similar message not related to Policies though and it noted that NOM could be an issue for that problem.  

 

We did just turn on NOM yesterday so we’ll try turning it off to see if it helps.

 


From: ken_zufall AT goodyear DOT com [mailto:ken_zufall AT goodyear DOT com]
Sent: Thursday, May 01, 2008 9:57 AM
To: Jeff Lightner
Subject: Re: [Veritas-bu] Can't access policies from Java GUI

 


Jeff,

We saw the same thing when we went from 5.1 to 6.5.  However, our issue isn't likely to be the same as yours--we have since discovered that our master server just isn't beefy enough now.  We installed NOM and its constant calls for information (policies, media, etc) totally slammed the master.  We haven't seen the problem since we turned NOM off.

Hope that helps,

Ken Zufall
Technical Analyst
D660C
The Goodyear Tire & Rubber Company
GTN 446.0592 or 330.796.0592

 

 


From: Kelly B Harris [mailto:kbharris AT uab DOT edu]
Sent: Monday, October 06, 2008 4:11 PM
To: Jeff Lightner; veritas-bu AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] Can't access policies from Java GUI

 

Has anyone experience this?  We are after upgrading from 6.0MP to 6.5.1.

 

Kelly Harris

University Of Alabama Birmingham

 

From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Jeff Lightner
Sent: Thursday, May 01, 2008 8:40 AM
To: veritas-bu AT mailman.eng.auburn DOT edu
Subject: [Veritas-bu] Can't access policies from Java GUI

 

We upgraded from 6.0 MP4 to 6.5 earlier this week.

This morning I’m attempting to view a policy from the Java GUI.   This is timing out and telling me that it can’t connect to the master server and says to check to be sure necessary daemons are running.   It doesn’t say WHICH daemon unfortunately.  

It does eventually show me the policy but any time I click on things within it I seem to be getting the same error or timeout.

Running bpps –a from command line on master shows me many processes including the daemons I’m used to seeing.  

Activity Monitor in the Java GUI has no issues.

Backups are running and I was able to kick off a restore so I don’t want to just stop/start NetBackup.   Everything seems operational except this.

bpplinfo from command line on master shows policy information without an issue.

Can someone tell me which specific daemon would be involved here?

Is there some security setting in 6.5 required to allow me to view policies that wasn’t there in 6.0 that might be causing this issue?

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