[Veritas-bu] Unable to write to both drives

Hi All,

We are having a problem with our tape drive since the library was replaced and Symantec haven’t been able to provide much assistance. We are running netbackup 6.5 on a windows master server and separate windows media server. Basically our robot died, so they replaced it but left the same tape drives in the library. We have configured netbackup to pick up the new library, and it still sees the existing drives. We can see all drives using the tpconfig –d. Our problem occurs when we try and run multiple jobs, it wont write to both libraries. The jobs wait with:

requesting resource gisvw-granite.cs.adi-limited.com.NBU_CLIENT.MAXJOBS

requesting resource gisvw-granite.cs.adi-limited.com.NBU_POLICY.MAXJOBS

awaiting resource NDMP-Backup-Storage-Group - Maximum job count has been reached for the storage unit

We have been on the phone to Symantec for some time trying to get these working, but there suggestions have not helped at all. Our storage unit is configured to use 2 concurrent drives. However it wont use both drives. We have tested and it can write to each drive individually but not both at the same time.

If anyone has any suggestions on what we could do they would be greatly appreciated.

Kate Honeybrook
Systems Administrator

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