I'm curious if anyone else has encountered this and what they did to resolve 
the issue.  I've currently got a windows 2003sp2 x32 master server (6.5.1) and 
media servers (2) attempting to backup a group of windows 2003sp2 r2 x64 
cluster servers running SQL.  My issue is that the backups for the policies 
that control backing up just the C:\ and the Shadow Copy Components will start, 
but never finish...I've included the status details below.  I've been on the 
phone with Symantec round and round about this and have gotten the final answer 
of "This is a Microsoft issue, they will have to resolve it." And that may be, 
I'm not disputing it to much (right now).

Detail Status: (I canceled this one fairly quickly, but have allowed it to run 
over an entire weekend in the past with the same results)

6/18/2008 1:19:33 PM - requesting resource NBU-Master
6/18/2008 1:19:33 PM - requesting resource aa0056.NBU_CLIENT.MAXJOBS.AUA591
6/18/2008 1:19:33 PM - requesting resource aa0056.NBU_POLICY.MAXJOBS.AUA591_NTFS
6/18/2008 1:19:34 PM - granted resource aa0056.NBU_CLIENT.MAXJOBS.AUA591
6/18/2008 1:19:34 PM - granted resource aa0056.NBU_POLICY.MAXJOBS.AUA591_NTFS
6/18/2008 1:19:34 PM - granted resource 000269
6/18/2008 1:19:34 PM - granted resource IBM.ULTRIUM-TD3.004
6/18/2008 1:19:34 PM - granted resource aa0058-hcart3-robot-tld-0
6/18/2008 1:19:34 PM - estimated 15879182 kbytes needed
6/18/2008 1:19:37 PM - started process bpbrm (2268)
6/18/2008 1:19:46 PM - mounting 000269
6/18/2008 1:19:46 PM - connecting
6/18/2008 1:19:47 PM - connected; connect time: 00:00:01
6/18/2008 1:20:28 PM - mounted; mount time: 00:00:42
6/18/2008 1:20:28 PM - positioning 000269 to file 115
6/18/2008 1:21:11 PM - positioned 000269; position time: 00:00:43
6/18/2008 1:21:11 PM - begin writing
6/18/2008 1:22:58 PM - end writing; write time: 00:01:47
termination requested by administrator(150)

When I try to log into those machines and run NT Backup to test I get hung on 
"Preparing to begin shadow copy" and that's the end of my NT Backup story.  I 
did find a hotfix on the Microsoft site that I downloaded and applied, but it 
hasn't helped either issue, so that was a dud (KB942843).

If anyone else has encountered this and might have some insight into what can 
be done to resolve it, please let me know.  I've checked my bpbkar logs on the 
servers, and they're not offering much insight either unfortunately.

Michael Lawler
Systems Administrator, I

+ Address: 207 South West Street, Auburn, IN 46706
A E-Mail: mclawler AT cooperstandard DOT com
m Phone: 260.927.3477
2 Fax: 260.927.1348

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