> Your feedback on the ftp impact is recognized and
Symantec apologizes for the impact. Efforts are underway to restore LIST
access early next week. Due to software export compliance anonymous
access will not be available, but Technical Support can supply you details on
account access so you can access the product directory as in the
past.
>
> There are also focused efforts underway to improve the
NetBackup online experience including finding technotes. You can me
email or talk to me at Vision.
>
>
Bill_Coleman AT symantec DOT com>
Engineering Director
> NetBackup Customer Advocacy Office
>
Office: 651 746 7118
> Data Protection Group
> Symantec
Corporation
>
> -----Original Message-----
> From:
veritas-bu-bounces AT mailman.eng.auburn DOT edu
[mailto:
veritas-bu-bounces AT mailman.eng.auburn DOT edu]
On Behalf Of
ravenderg AT aol DOT com>
Sent: Thursday, May 29, 2008 6:45 PM
> To: Peacock Dennis - dpeaco;
veritas-bu-bounces AT mailman.eng.auburn DOT edu;
Curtis Preston; Martin, Jonathan;
veritas-bu AT mailman.eng.auburn DOT edu>
Subject: Re: [Veritas-bu] FYI - Symantec made a
changetotheirFTP(nolongerallows list)
>
> -----Original
Message-----
> From: "Peacock Dennis - dpeaco" <
Dennis.Peacock AT acxiom DOT com>
>
>
Date: Thu, 29 May 2008 13:35:37
> To:"Curtis Preston" <
cpreston AT glasshouse DOT com>,
"Martin, Jonathan" <
JMARTI05 AT intersil DOT com>,
<
veritas-bu AT mailman.eng.auburn DOT edu>
>
Subject: Re: [Veritas-bu] FYI - Symantec made a change to
>
theirFTP(nolongerallows list)
>
>
> No
matter what....it does not explain why the new web site is so complicated to
navigate and find anything one needs. Did someone forget about Web Site Design
101????
>
> Want me to use your backup product and be able to
support my customers? Then how about making information and patches easy to
get to.
>
>
> Thank You,
> Dennis Peacock
>
EBCA
> Acxiom Corporation
> 501-342-6232
(office)
>
>
>
> ----------------
>
>
From:
veritas-bu-bounces AT mailman.eng.auburn DOT edu
[mailto:
veritas-bu-bounces AT mailman.eng.auburn DOT edu]
On Behalf Of Curtis Preston
> Sent: Thursday, May 29, 2008 1:28
PM
> To: Martin, Jonathan;
veritas-bu AT mailman.eng.auburn DOT edu>
Subject: Re: [Veritas-bu] FYI - Symantec made a change to
theirFTP(nolongerallows list)
>
> The hacker argument?
PUHLEEZE. The hacker/theft is far more determined and won't be
stopped or even bothered by having to script his way around a poorly
architected website. Any more than a decent hacker is stopped by Apple's
DRM-full songs. Takes about 2 seconds to rip that stuff out.
>
>
Just like DRM, all this does is make it harder for real people to do their
job.
>
>
>
________________________________________________________
> Curtis
Preston | VP Data Protection
> GlassHouse Technologies,
Inc.
>
> T: +1 760 710 2004 | C: +1 760 419 5838 | F: +1 760
710 2009
>
cpreston AT glasshouse DOT com
<mailto:
cpreston AT glasshouse DOT com> |
www.glasshouse.com
<
http://www.glasshouse.com/>
> Infrastructure
:: Optimized
>
>
> ----------------
>
> From:
veritas-bu-bounces AT mailman.eng.auburn DOT edu
[mailto:
veritas-bu-bounces AT mailman.eng.auburn DOT edu]
On Behalf Of Martin, Jonathan
> Sent: Thursday, May 29, 2008 7:09
AM
> To:
veritas-bu AT mailman.eng.auburn DOT edu>
Subject: Re: [Veritas-bu] FYI - Symantec made a change to their
FTP(nolongerallows list)
>
> I definitely think your sales team
should be giving you some sort of response to this. But its not like
Symantec isn't listening. We know from posts here (and I actually got a
phone call once) that they are making changes where they can to accommodate
us. However, this public FTP thing has got to die. I support a
number of software titles and no one in the industry posts public FTP or HTTP
copies of their softwares unless its a DEMO. Its just too easy now days
to download a key from some crack website and plug that into the software you
FTPd. To be honest, I'm not surprised Symantec didn't do this earlier.
They need to protect their intellectual property from piracy. End
of story.
>
> But to your points, their website is a pain in the
butt compared to FTP and someone here even said the website didn't work for
large downloads (that sucks.) There are obvious middle points here and
we need to suggest those.
>
> 1) Login Accounts using our
Symantec.com credentials for FTP
> 2) A non-webscripted way to get to
FTP and HTTP URLs of downloads we want (protected, of course)
> 3) Only
post patches to the FTP public site (what use is stealing a
patch?)
>
> Its not like Symantec killed public FTP just to piss
everyone off. And I don't know that they are going to reverse course.
So perhaps we can find some middle ground that meets both their needs
and ours?
>
> -Jonathan
>
>
>
----------------
>
> From:
veritas-bu-bounces AT mailman.eng.auburn DOT edu
[mailto:
veritas-bu-bounces AT mailman.eng.auburn DOT edu]
On Behalf Of Peacock Dennis - dpeaco
> Sent: Thursday, May 29,
2008 9:15 AM
> To:
Jared.Seaton AT mylanlabs DOT com;
Michael Graff Andersen
> Cc:
veritas-bu-bounces AT mailman.eng.auburn DOT edu;
veritas-bu AT mailman.eng.auburn DOT edu>
Subject: Re: [Veritas-bu] FYI - Symantec made a change to their FTP
(nolongerallows list)
> Unfortunately, Symantec isn't listening to
anyone any more. We own and purchase a LOT of Netbackup, Legato, and Backup
Express and we pushed all the way through our Netbackup Sales Rep and support
rep about the lack of tech support response as well as how poor their website
is to navigate to find ANYTHING worth while to include the awful way of
"hunting" for a flippin patch for Netbackup. Needless to say...there's been
zero response from them in about a year now.
>
>
> Thank
You,
> Dennis Peacock
> EBCA
> Acxiom Corporation
>
501-342-6232 (office)
>
>
>
>
----------------
>
> From:
veritas-bu-bounces AT mailman.eng.auburn DOT edu
[mailto:
veritas-bu-bounces AT mailman.eng.auburn DOT edu]
On Behalf Of
Jared.Seaton AT mylanlabs DOT com>
Sent: Wednesday, May 28, 2008 9:32 PM
> To: Michael Graff
Andersen
> Cc:
veritas-bu-bounces AT mailman.eng.auburn DOT edu;
veritas-bu AT mailman.eng.auburn DOT edu>
Subject: Re: [Veritas-bu] FYI - Symantec made a change to their FTP (no
longerallows list)
>
>
> This is terrible, I have
always used the FTP to get MPs, etc because I need them for multiple platforms
and it is much easier to queue everything up in <insert your ftp client
here> than using the website and getting each one
individually.
>
> ALSO, I find the Symantec site EXTREMELY
painful to use, the search function is almost unusable, nothing seems
organized; this is terrible news. :'-(
>
> I have been using
Google to find technotes for netbackup using the following url: (searches
seer.entsupport.symantec.com for "netbackup" and anything
within the past month)
>
>
http://www.google.com/search?hl=en&q=site%3Aseer.entsupport.symantec.com+netbackup&as_qdr=m>
>
>
>
>
>
Jared M. Seaton
> Recovery Administrator
> Mylan
Inc.
> 304-554-5926
> 304-685-1389
(Cell)
>
> "Michael Graff Andersen" <
mian71 AT gmail DOT com>
> Sent by:
veritas-bu-bounces AT mailman.eng.auburn DOT edu>
05/28/2008 04:36 PM
>
> To
> "Justin Piszcz" <
jpiszcz AT lucidpixels DOT com>
>
>
cc
>
veritas-bu AT mailman.eng.auburn DOT edu>
>
Subject
> Re: [Veritas-bu] FYI - Symantec made a change to their FTP (no
longerallows
list)
>
>
>
>
>
>
>
>
>
Think we all should complain, especially as the java download
dosn't
> really work for the big files.
>
> And
they are refering to the ftp site in numerous technotes, makes
>
absolutely no sense to have a pub(lic) area that can't be
browsed.
>
> my 10 cent
>
>
Michael
>
> 2008/5/28, Justin Piszcz <
jpiszcz AT lucidpixels DOT com>:
>
>
> > On Wed, 28 May 2008, Curtis Preston
wrote:
> >
> > > Now THAT'S just
ridiculous
> > >
> > >
> >
> Curtis Preston | VP Data Protection
> > >
GlassHouse Technologies, Inc.
> > >
>
>
> > Agree and I asked if this change would be
reversed-- it will not be, one
> > must use the website for
everything now FYI.
> >