Veritas-bu

Re: [Veritas-bu] FYI - Symantec made a change to theirFTP(nolongerallows list)

2008-05-29 12:29:39
Subject: Re: [Veritas-bu] FYI - Symantec made a change to theirFTP(nolongerallows list)
From: "Martin, Jonathan" <JMARTI05 AT intersil DOT com>
To: <netbackup AT whelan-consulting.co DOT uk>, <veritas-bu AT mailman.eng.auburn DOT edu>
Date: Thu, 29 May 2008 11:59:35 -0400
What's next? Symantec --> Micro$oft - Catastrophic!! (World Domination?)
 
Please God, yes. =P
 
-Jonathan


From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of netbackup AT whelan-consulting.co DOT uk
Sent: Thursday, May 29, 2008 11:34 AM
To: veritas-bu AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] FYI - Symantec made a change to theirFTP(nolongerallows list)

 The progression of NetBackup:

CDC --> OpenVison - Good (Nice small company)
OpenVision <--> Veritas - Good (Still nice small company)
SeagateSoftware --> Veritas - So So (Large company 10x increase)
Veritas --> Symantec - Bad. (Very Large company)



Regards,


 

Or get rid of the FTP and move onto something like SCP/SFTP or even RSYNC that both requires users to login with assigned accounts AND encrypts their precious software so they don’t have the risk of download stream being compromised.

 

However, I personally don’t buy this argument.   There are thousands of customers out there – how exactly do they prevent any one of them from surreptitiously putting their software out there for others once they’ve gotten it.  Note that I’m not suggesting this be done and am not a proponent of software piracy but I really think this is a specious argument.  In point of fact most people require support of the product so just pirating it isn’t going to get them much.   For commercial products like NBU the lion’s share of revenue is in support rather than software sales.

 


From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Martin, Jonathan
Sent: Thursday, May 29, 2008 10:09 AM
To: veritas-bu AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] FYI - Symantec made a change to their FTP(nolongerallows list)

 

I definitely think your sales team should be giving you some sort of response to this.  But its not like Symantec isn't listening.  We know from posts here (and I actually got a phone call once) that they are making changes where they can to accommodate us.  However, this public FTP thing has got to die.  I support a number of software titles and no one in the industry posts public FTP or HTTP copies of their softwares unless its a DEMO.  Its just too easy now days to download a key from some crack website and plug that into the software you FTPd.  To be honest, I'm not surprised Symantec didn't do this earlier.  They need to protect their intellectual property from piracy.  End of story.

 

But to your points, their website is a pain in the butt compared to FTP and someone here even said the website didn't work for large downloads (that sucks.)  There are obvious middle points here and we need to suggest those.

 

1) Login Accounts using our Symantec.com credentials for FTP

2) A non-webscripted way to get to FTP and HTTP URLs of downloads we want (protected, of course)

3) Only post patches to the FTP public site (what use is stealing a patch?)

 

Its not like Symantec killed public FTP just to piss everyone off.  And I don't know that they are going to reverse course.  So perhaps we can find some middle ground that meets both their needs and ours?

 

-Jonathan

 


From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Peacock Dennis - dpeaco
Sent: Thursday, May 29, 2008 9:15 AM
To: Jared.Seaton AT mylanlabs DOT com; Michael Graff Andersen
Cc: veritas-bu-bounces AT mailman.eng.auburn DOT edu; veritas-bu AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] FYI - Symantec made a change to their FTP (nolongerallows list)

Unfortunately, Symantec isn’t listening to anyone any more. We own and purchase a LOT of Netbackup, Legato, and Backup Express and we pushed all the way through our Netbackup Sales Rep and support rep about the lack of tech support response as well as how poor their website is to navigate to find ANYTHING worth while to include the awful way of “hunting” for a flippin patch for Netbackup. Needless to say…there’s been zero response from them in about a year now.

 

Thank You,

Dennis Peacock

EBCA

Acxiom Corporation

501-342-6232 (office)

 


From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Jared.Seaton AT mylanlabs DOT com
Sent: Wednesday, May 28, 2008 9:32 PM
To: Michael Graff Andersen
Cc: veritas-bu-bounces AT mailman.eng.auburn DOT edu; veritas-bu AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] FYI - Symantec made a change to their FTP (no longerallows list)

 


This is terrible, I have always used the FTP to get MPs, etc because I need them for multiple platforms and it is much easier to queue everything up in <insert your ftp client here> than using the website and getting each one individually.

ALSO, I find the Symantec site EXTREMELY painful to use, the search function is almost unusable, nothing seems organized; this is terrible news. :'-(

I have been using Google to find technotes for netbackup using the following url: (searches seer.entsupport.symantec.com for "netbackup" and anything within the past month)


http://www.google.com/search?hl=en&q=site%3Aseer.entsupport.symantec.com+netbackup&as_qdr=m






Jared M. Seaton
Recovery Administrator
Mylan Inc.
304-554-5926
304-685-1389 (Cell)

"Michael Graff Andersen" <mian71 AT gmail DOT com>
Sent by: veritas-bu-bounces AT mailman.eng.auburn DOT edu

05/28/2008 04:36 PM

To

"Justin Piszcz" <jpiszcz AT lucidpixels DOT com>

cc

veritas-bu AT mailman.eng.auburn DOT edu

Subject

Re: [Veritas-bu] FYI - Symantec made a change to their FTP (no longerallows list)

 

 

 




Think we all should complain, especially as the java download dosn't
really work for the big files.

And they are refering to the ftp site in numerous technotes, makes
absolutely no sense to have a pub(lic) area that can't be browsed.

my 10 cent

Michael

2008/5/28, Justin Piszcz <jpiszcz AT lucidpixels DOT com>:
>
> On Wed, 28 May 2008, Curtis Preston wrote:
>
> > Now THAT'S just ridiculous
> >
> >
> > Curtis Preston  |  VP Data Protection
> > GlassHouse Technologies, Inc.
> >
>
> Agree and I asked if this change would be reversed-- it will not be, one
> must use the website for everything now FYI.
>
>
> _______________________________________________
> Veritas-bu maillist  -  Veritas-bu AT mailman.eng.auburn DOT edu
> http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
>
>
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