When Symantec first changed their support site I complained too. 
Since I was with a small company, my "input" fell on deaf ears.

   In addition, I now have to support Storage Foundation. Try to get 
patches for Storage Foundation!!! Go search VxFS patches, filter out 
various versions and languages, see if it applies to your MP or not... 
Then go to VxVM, then VCS, VEA, maybe add in a search for LLT, GAB, 
CMCC, CSCM,,,.


    Bryan

> Unfortunately, Symantec isn't listening to anyone any more. We own and
> purchase a LOT of Netbackup, Legato, and Backup Express and we pushed
> all the way through our Netbackup Sales Rep and support rep about the
> lack of tech support response as well as how poor their website is to
> navigate to find ANYTHING worth while to include the awful way of
> "hunting" for a flippin patch for Netbackup. Needless to say...there's
> been zero response from them in about a year now.
> 
>  
> 
> Thank You,
> 
> Dennis Peacock
> 
> EBCA
> 
> Acxiom Corporation
> 
> 501-342-6232 (office)
> 
>  
> 
> ________________________________
> 
> From: veritas-bu-bounces AT mailman.eng.auburn DOT edu
> [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of
> Jared.Seaton AT mylanlabs DOT com
> Sent: Wednesday, May 28, 2008 9:32 PM
> To: Michael Graff Andersen
> Cc: veritas-bu-bounces AT mailman.eng.auburn DOT edu;
> veritas-bu AT mailman.eng.auburn DOT edu
> Subject: Re: [Veritas-bu] FYI - Symantec made a change to their FTP (no
> longerallows list)
> 
>  
> 
> 
> This is terrible, I have always used the FTP to get MPs, etc because I
> need them for multiple platforms and it is much easier to queue
> everything up in <insert your ftp client here> than using the website
> and getting each one individually. 
> 
> ALSO, I find the Symantec site EXTREMELY painful to use, the search
> function is almost unusable, nothing seems organized; this is terrible
> news. :'-( 
> 
> I have been using Google to find technotes for netbackup using the
> following url: (searches seer.entsupport.symantec.com for "netbackup"
> and anything within the past month) 
> 
> http://www.google.com/search?hl=en&q=site%3Aseer.entsupport.symantec.com
> +netbackup&as_qdr=m 
> 
> 
> 
> 
> 
> Jared M. Seaton
> Recovery Administrator
> Mylan Inc.
> 304-554-5926
> 304-685-1389 (Cell) 
> 
> 
> 
> "Michael Graff Andersen" <mian71 AT gmail DOT com> 
> Sent by: veritas-bu-bounces AT mailman.eng.auburn DOT edu 
> 
> 05/28/2008 04:36 PM 
> 
> To
> 
> "Justin Piszcz" <jpiszcz AT lucidpixels DOT com> 
> 
> cc
> 
> veritas-bu AT mailman.eng.auburn DOT edu 
> 
> Subject
> 
> Re: [Veritas-bu] FYI - Symantec made a change to their FTP (no
> longerallows list)
> 
>  
> 
>  
> 
>  
> 
> 
> 
> 
> Think we all should complain, especially as the java download dosn't
> really work for the big files.
> 
> And they are refering to the ftp site in numerous technotes, makes
> absolutely no sense to have a pub(lic) area that can't be browsed.
> 
> my 10 cent
> 
> Michael
> 
> 2008/5/28, Justin Piszcz <jpiszcz AT lucidpixels DOT com>:
>> On Wed, 28 May 2008, Curtis Preston wrote:
>>
>>> Now THAT'S just ridiculous
>>>
>>>
>>> Curtis Preston  |  VP Data Protection
>>> GlassHouse Technologies, Inc.
>>>
>> Agree and I asked if this change would be reversed-- it will not be,
> one
>> must use the website for everything now FYI.
>>
>>
>> _______________________________________________
>> Veritas-bu maillist  -  Veritas-bu AT mailman.eng.auburn DOT edu
>> http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
>>
>>
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