Jonathon,
I've scene this same problem here about 9 months ago.  Not sure what levels 
your running at. 
Our problem was Master Server NB 5.1 MP4, Oracle client 5.1 MP4.  Apparently 
this problem was introduced in the release on 5.1 MP4.  Resolution was either 
upgrade to MP5, or either downgrade the client one level.  We down graded the 
libobk.sl to MP3 on the client & things ran fine afterwards.

Hope this helps....

                Steve Swick
                Storage Analyst
>       Dofasco Inc.  Box 2460, Hamilton, Ontario, L8N 3J5
>       Phone (905) 548-7200 Ext 3337
>        steve_swick AT dofasco DOT ca
>                       _________
>                       DOFASCO         Our product is steel, Our strength is 
> people.
>                               Our home is Hamilton.
>


-----Original Message-----
From: veritas-bu-bounces AT mailman.eng.auburn DOT edu 
[mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of rcarlisle
Sent: Thursday, September 06, 2007 1:05 PM
To: blaine_robison AT yahoo DOT com; 'Martin, Jonathan'; veritas-bu AT 
mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] )(*@^%)*(&@# Symantec Support

When you do get it opened, I would also suggest you request they make the call 
a TSAnet issue.  That will allow them to join forces with Oracle support to 
solve the case together rather than putting you in the middle of it. 


 
 
Reneé Carlisle
ServerWare Corporation
 





-----Original Message-----
From: veritas-bu-bounces AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Blaine
Robison
Sent: Thursday, September 06, 2007 12:15 PM
To: Martin, Jonathan; veritas-bu AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] )(*@^%)*(&@# Symantec Support

You need to ask for the duty manager. 

--- Jeff Lightner <jlightner AT water DOT com> wrote:

> It might be a good time to ask for his supervisor.  There is no magic
> preventing tickets from being reopened - he's just trying to palm you
> off which wouldn't be bad for you since he sounds like a putz but you
> ought to make sure his boss knows it.
> 
>  
> 
> ________________________________
> 
> From: veritas-bu-bounces AT mailman.eng.auburn DOT edu
> [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Martin,
> Jonathan
> Sent: Thursday, September 06, 2007 11:02 AM
> To: veritas-bu AT mailman.eng.auburn DOT edu
> Subject: [Veritas-bu] )(*@^%)*(&@# Symantec Support
> 
>  
> 
> /rant on
> 
>  
> 
> So I'm working a Netbackup / Oracle support issue whereby we're having
> trouble restoring an Oracle database from a full backup (RMAN keeps
> asking for incremental tapes we don't have.)  The Support guy suggests
> we backup the control file, database and archive logs in a different
> order to solve the problem.  My DBA Runs this by Oracle and they agree
> so we make the configuration change, run the backup, and then that
> restore hangs after restoring the control files.  The Symantec tech
> tells me now I've got a new issue and that I need to open a new ticket
> because he's closed the original one!  I can't believe I pay for this as
> "support!" _(*&%@_*#&%_#@&%)@% <mailto:*&%25@_*#&%_#@&%)@%> #
> 
>  
> 
> /rant off
> 
>  
> 
> -Jonathan
> 
> > _______________________________________________
> Veritas-bu maillist  -  Veritas-bu AT mailman.eng.auburn DOT edu
> http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
> 


Blaine Robison
Solaris Ceritfied System Administrator 
Solaris Certified Network Administrator
Veritas Certified Professional
972-853-2459
214-578-5391


       
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