[Veritas-bu] )(*@^%)*(&@# Symantec Support

Subject:	[Veritas-bu] )(@^%)(&@# Symantec Support
From:	"Martin, Jonathan" <JMARTI05 AT intersil DOT com>
To:	<veritas-bu AT mailman.eng.auburn DOT edu>
Date:	Thu, 6 Sep 2007 11:01:31 -0400

/rant on

So I'm working a Netbackup / Oracle support issue whereby we're having trouble restoring an Oracle database from a full backup (RMAN keeps asking for incremental tapes we don't have.) The Support guy suggests we backup the control file, database and archive logs in a different order to solve the problem. My DBA Runs this by Oracle and they agree so we make the configuration change, run the backup, and then that restore hangs after restoring the control files. The Symantec tech tells me now I've got a new issue and that I need to open a new ticket because he's closed the original one! I can't believe I pay for this as "support!" _(*&%@_*#&%_#@&%)@%#

/rant off

-Jonathan

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