Regards

Simon Weaver
3rd Line Technical Support
Windows Domain Administrator

EADS Astrium Limited, B23AA IM (DCS)
Anchorage Road, Portsmouth, PO3 5PU

Email: Simon.Weaver AT Astrium.eads DOT net

-----Original Message-----
From: Clooney, David [mailto:david.clooney AT bankofamerica DOT com]
Sent: Wednesday, July 18, 2007 11:40 AM
To: WEAVER, Simon (external); VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] Media Server Issue

Thanks Simon

 

What was the issue you where experiencing? , what I find bizarre is that this is even occurring whilst netbackup is down on this media server ?

 

Dave

 

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From: WEAVER, Simon (external) [mailto:simon.weaver AT astrium.eads DOT net]
Sent: 18 July 2007 11:31
To: Clooney, David; VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] Media Server Issue

 

Dave

Well I had a similar issue to this, and my only resolution was to stop all Netbackup Services, power down the robot, then from Windows Device Manager ensure the drives are robot were removed from each media server.

 

Then power the robot back online, then from each media server, run the device manager to ensure it could see the drives and robot.

 

Finally, start the master server services, and then one media server at a time.

 

I am in a Windows environment, and it seemed to sort out the issue.

 

 

Regards

Simon Weaver
3rd Line Technical Support
Windows Domain Administrator

EADS Astrium Limited, B23AA IM (DCS)
Anchorage Road, Portsmouth, PO3 5PU

Email: Simon.Weaver AT Astrium.eads DOT net

-----Original Message-----
From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Clooney, David
Sent: Wednesday, July 18, 2007 11:15 AM
To: VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: [Veritas-bu] Media Server Issue

Hi All

 

We have a unusual situation going which maybe some of you have come across?

 

Environment – all 5.1 MP5

Mater – Solaris 8

Media Servers – winodws2000/2003

 

On Friday we started to experience numerous “Status 52: timed out waiting for media manager to mount volume”.

 

After a nightmare of a weekend we are still having issues. The following is what I have found.

 

We have a particular media server that seems to be causing the issue for reasons unknown.

 

From testing when this media is up and Netbackup is up or down and I initiate a restore on another media server, the job starts and I can see the mount request in the ACSLS log, however the job will staying in a mounting state.  If I then reboot the problem media server( I think) and keep a constant ping on the server, as soon as I lose ip connectivity the job on the other media server will immediately issue the SCSI reserve on the drive and the restore will complete.

 

For some reason this media server seems to causing mount requests to complete throughout the environment just by being powered on as I have tested with netbackup DOWN.

 

All our media servers are SAN connected and  are sharing 14 stk 9940B drives, I have rebuilt the SSO environment and we have no discrepancies in the global device DB.

 

It just seems that when this problem media server is powered on it is causing issues.

 

Anyone have any ideas ?

 

Thanks

 

Dave

 

 

 

 

 

 

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