[Veritas-bu] Designing SLAs

Subject:	[Veritas-bu] Designing SLAs
From:	"Angela Akridge" <angela.akridge AT gmail DOT com>
To:	veritas-bu AT mailman.eng.auburn DOT edu
Date:	Tue, 10 Jul 2007 11:35:35 -0700

Hi!

Do you have any web sources that provide excellent best practices
about how to design an SLA for backup duration and restore duration?
What is a reasonable backup duration and restore duration? Storage
Magazine has plenty of articles, but not really anything that I can
"sink my teeth into."

(CISCO has detailed best practices, but the SLAs are specific to
networking: 
http://www.cisco.com/en/US/tech/tk869/tk769/technologies_white_paper09186a008011e783.shtml.)

Thank you,

Angela
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