We passed up Datalink support for direct support from Symantec.
 
Sounds like that might have been a mistake.
 
-Jonathan

________________________________

From: veritas-bu-bounces at mailman.eng.auburn.edu [mailto:veritas-bu-bounces 
at mailman.eng.auburn.edu] On Behalf Of Paul Keating
Sent: Thursday, January 04, 2007 1:09 PM
To: NetBackup List
Subject: Re: [Veritas-bu] Symantec ?!Support?!


I dunno.....Jonathan's experience pretty much echos what I experienced since 
oh, 6-7 years ago, whenever I dealt direct with Veritas.
 
These days I deal with a VAR, and they're absolutely fantastic.
 
VERY knowledgable techs answering the phones, and when they can't solve it, 
they can get direct to the backline at Veritas/Symantec (Or at least I don't 
have to be exposed to navigating the murky depths. )
 
makes good sense for us from a dollars standpoint as well.
 
Paul
 
-- 

        -----Original Message-----
        From: veritas-bu-bounces at mailman.eng.auburn.edu 
[mailto:veritas-bu-bounces at mailman.eng.auburn.edu] On Behalf Of Koster, Phil
        Sent: January 4, 2007 12:22 PM
        To: NetBackup List
        Subject: Re: [Veritas-bu] Symantec ?!Support?!
        
         
         This makes me think the problem is more related to the corporate 
culture of Symantec and when you get good support it is probably because that 
person came from Veritas in the merger.
        

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