Yeah, currently working with Symantec as I write this e-mail.

On Mon, 11 Dec 2006, Hampus Lind wrote:

> Hi,
> 
> I have to go down to the bunker and check what firmware we are on.. I
> probably have this for you tomorrow afternoon.
> 
> You didn't have any errors in acsss_event.log on the ACSLS server? I think
> it's in the <acsss_home>/log directory.
> 
> Also, have you been close to the library when this problem occurs? What is
> happening with the arms and elevators? Any strange sounds?
> 
> Have you tried Symantec support?
> 
> I will get back to you tomorrow with firmware...
> 
> 
> Hampus Lind
> Rikspolisstyrelsen
> National Police Board
> Tel dir: +46 (0)8 - 401 99 43
> Tel mob: +46 (0)70 - 217 92 66
> E-mail: hampus.lind at rps.police.se
> 
> 
> -----Ursprungligt meddelande-----
> Fr?n: veritas-bu-bounces at mailman.eng.auburn.edu
> [mailto:veritas-bu-bounces at mailman.eng.auburn.edu] F?r Justin Piszcz
> Skickat: den 11 december 2006 16:25
> Till: Veritas-bu at mailman.eng.auburn.edu
> ?mne: [Veritas-bu] ACSLS+SL8500 Issues Remain..
> 
> Hi all,
> 
> I tried everyone's suggestions thus far, have not had any luck though:
> 
> 1) tried using TCP communication on all the media servers instead of UDP
> 2) tried increasing the media unmount delay from 120 seconds to 600 
> seconds, 10 minutes
> 
> And the problem remains/persists, I kick off 45 jobs and NetBackup shows 
> 32 active jobs.  However 1/2 or 3 (random) jobs will hang saying 'Mounting 
> MediaID' - I can check ACSLS and run query drive *, the tape it is 
> requesting sometimes is and is not in the drive that it is supposed to be 
> in, confusing... For firmware, what is the current/latest firmware and for 
> those who have SL8500s without any issues, what firmware are you running?
> 
> Justin.
> 
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