Veritas-bu

[Veritas-bu] Getting Media Manger error(s) on atleast 13 client systems....

2006-07-13 18:33:30
Subject: [Veritas-bu] Getting Media Manger error(s) on atleast 13 client systems....
From: jdespres at csc.com (Joseph Despres)
Date: Thu, 13 Jul 2006 18:33:30 -0400
NBU = 4.5 fp9  Solaris 9 on both the master and the media servers in 
question.........

Master = 440r....  Media = 240r......

All failures are on windows systems.......... and most are Lotus Notes 
systems......

I have seen this error on other media server...  but I think they are 
getting hit by the "nocanput" issue....

I'm getting the following error(s):

$ bperror -U -problems -client AMER-EX01-bu
    TIME            SERVER/CLIENT                      TEXT
07/12/2006 22:32:46 cscbk03 AMER-EX01-bu  attempted to write 104 
gigabytes,
                    1962619040 bytes, it is not a multiple of 512
07/12/2006 22:32:48 cscbk03 AMER-EX01-bu  backup of client AMER-EX01-bu 
exited
                    with status 174 (media manager - system error 
occurred)
07/13/2006 00:39:12 cscbk03 AMER-EX01-bu  attempted to write 104 
gigabytes,
                    2069666684 bytes, it is not a multiple of 512
07/13/2006 00:39:25 cscbk03 AMER-EX01-bu  suspending further backup 
attempts for
                    client AMER-EX01-bu, policy
                    cscbk04_CSC_GDAC-Domino_TEST_jdespres, schedule
                    Daily_Incremental because it has exceeded the 
configured
                    number of tries
07/13/2006 00:39:25 cscbk03 AMER-EX01-bu  backup of client AMER-EX01-bu 
exited
                    with status 174 (media manager - system error 
occurred)

$ bperror -U -problems -client AMER-EX02-bu
    TIME            SERVER/CLIENT                      TEXT
07/12/2006 22:13:11 cscbk03 AMER-EX02-bu  attempted to write 94 gigabytes,
                    1101648724 bytes, it is not a multiple of 512
07/12/2006 22:13:12 cscbk03 AMER-EX02-bu  backup of client AMER-EX02-bu 
exited
                    with status 174 (media manager - system error 
occurred)
07/13/2006 00:07:13 cscbk03 AMER-EX02-bu  attempted to write 94 gigabytes,
                    1199050912 bytes, it is not a multiple of 512
07/13/2006 00:07:16 cscbk03 AMER-EX02-bu  suspending further backup 
attempts for
                    client AMER-EX02-bu, policy
                    cscbk04_CSC_GDAC-Domino_TEST_jdespres, schedule
                    Daily_Incremental because it has exceeded the 
configured
                    number of tries
07/13/2006 00:07:16 cscbk03 AMER-EX02-bu  backup of client AMER-EX02-bu 
exited
                    with status 174 (media manager - system error 
occurred)

Logs have been sent to Symantec:  They are reporting the following:

109.731346801 GB sent by bpbkar process on the client
108.1812944268 GB received by the bptm process on the Media server

Note:  Media server is receiving fewer bytes than what was sent!

I have done or checked the following:

1.  Adjusted buffer setting on client & media server....
2.  Check to see if the nic's are in 66mhz slots.......
3.  Windows clients nic drivers have been updated!
4.  Checked and see if the bge nics on the media servers drivers are up to 
date...
5.  Clients fail on multiple media servers...
6.  Check for nocanput error(s)....
7.  Checked to see if we are taking error(s) on the network ports....
8.  There are no routers on backup network...
9.  Applied the fix for Lotus Notes....  but this nukes the Java console 
the Lotus notes 
support team uses to manage their app...
10.  I have run the sas app and turned in the results....

And after all this....  it's still failing!

I'm at the end of my rope........

Joe Despres...........
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