Hi Bill

This may help :-)

http://seer.support.veritas.com/docs/249632.htm

My case was totally separate... Our computer room fried... Hence no robot
wanted to start... Hence all scratch media froze :-)

Simple when you go back into the computer room and open a door to a wave of
heat and burnt metal :-)

Regards

Simon

-----Original Message-----
From: Jorgensen, Bill [mailto:Bill_Jorgensen AT csgsystems DOT com] 
Sent: 03 May 2006 18:12
To: Brooks, Jason; WEAVER, Simon; veritas-bu AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] Help! All Tapes From Scratch Gone - All jobs
failed :(


I have had this happen to me on multiple occasions. I have had no good
explanation for this NBU behavior from Symantec/VERITAS. My best guess: NBU
is unable to verify status or information from the robot for what ever the
reason may be. Due to the lack of information it chooses to freeze the
available media until an admin sorts things out for it. Like I said, a
guess.

I have a script that executes early in the morning daily to try and unfreeze
all frozen media because I have lost multiple backups due to this problem.
There are many reasons for frozen media. I choose not to investigate unless
a media id shows up on the script output more than once.

Good luck,

Bill

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