Veritas-bu

[Veritas-bu] Windows backup failing to Unix Server - Succeeds to Windows server

2005-12-30 16:10:08
Subject: [Veritas-bu] Windows backup failing to Unix Server - Succeeds to Windows server
From: jlightner AT water DOT com (Jeff Lightner)
Date: Fri, 30 Dec 2005 16:10:08 -0500
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An odd one here.   Our Windows Admin has attempted to setup a Windows
machine to be backed up by our Unix Master.   When he does he gets a
Status 59 which means the server isn't recognized by the client.   When
he uses his Windows Master to do this it goes just fine. =20

Per the troubleshooting we turned on logging on the client.  In the bprd
log we see lines like:

bpcd valid_server: comparing cthroat.water.com and atubks01.dsw.net.

atubks01.dsw.net is the name of the Unix server.   cthroat.water.com was
our old server and that address has been aliased to point to the new
server.

After the initial statements we see "bcd valid_server hostname
comparison succeeded" so that seems good. =20

Later in the log though I see it comparing the Windows Master to my main
Production DB server which is confusing because:
1)      We've told it to use the Unix Master which doesn't know about
the Windows Master.
2)      It says the Production DB server is "not a server" (presumably
meaning master) which is true but also says "not a media server" which
is NOT true.

If this were Unix I'd think he had odd entries in bp.conf that needed to
be changed.  However I don't know Windows and didn't see anything called
bp.conf when doing an explore of the Netbackup directory there.

Any ideas on what I could check?  The troubleshooting guide makes it
clear this is an issue with the client recognizing the server not
vice-versa so I need some idea what to check on the Windows side.

Jeffrey C. Lightner
Unix Systems Administrator
DS Waters of North America
678-486-3516



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<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">An =
odd one here.&nbsp;&nbsp; Our Windows Admin has attempted to setup a =
Windows machine to be backed up by our Unix Master.&nbsp;&nbsp; When he =
does he gets a Status 59 which means the server isn</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">&#8217;</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">t recognized by the =
client.&nbsp;&nbsp; When he uses his Windows Master to do this it goes =
just fine.&nbsp; </FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">Per =
the troubleshooting we turned on logging on the =
client.&nbsp;</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"> <FONT SIZE=3D2 FACE=3D"Arial">In the bprd log =
w</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT =
SIZE=3D2 FACE=3D"Arial">e see lines like:</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">bpcd =
valid_server: comparing cthroat.water.com and =
atubks01.dsw.net.</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">atubks01.dsw.net is the name of the Unix =
server.&nbsp;&nbsp; cthroat.water.com was our old server and that =
address has been aliased to point to the new server.</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">After =
the initial statements we</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial"> see</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"> <FONT SIZE=3D2 =
FACE=3D"Arial">&#8220;</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">bcd valid_server hostname =
comparison succeeded</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">&#8221;</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial"> so that seems good.&nbsp; </FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">Later =
in the log though I see it comparing the Windows Master to my main =
Production DB server which is confusing because:</FONT></SPAN></P>

<P><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">1)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"> =
<FONT SIZE=3D2 FACE=3D"Arial">We</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">&#8217;</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">ve told it to use the Unix =
Master which doesn</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">&#8217;</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">t know about the Windows Master.</FONT></SPAN>

<BR><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">2)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT> <FONT SIZE=3D2 =
FACE=3D"Arial">It says the Production DB server is</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"> <FONT SIZE=3D2 =
FACE=3D"Arial">&#8220;</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">not a =
server</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">&#8221;</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial"> (presumably meaning master) which is true but also =
says</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"> =
<FONT SIZE=3D2 FACE=3D"Arial">&#8220;</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">not a media server</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">&#8221;</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial"> which is NOT =
true.</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">If =
this were Unix I</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">&#8217;</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">d think he had odd entries in bp.conf that needed to be =
changed.&nbsp; However I don</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">&#8217;</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">t know Windows and =
didn</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT =
SIZE=3D2 FACE=3D"Arial">&#8217;</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">t see anything called bp.conf when doing an explore of =
the Netbackup directory there.</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">Any =
ideas on what I could check?&nbsp; The troubleshooting guide makes it =
clear this is an issue with the client recognizing the server not =
vice-versa so I need some idea what to check on the Windows =
side.</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"></SPAN><A NAME=3D""><SPAN =
LANG=3D"en-us">Jeffrey C. Lightner</SPAN></A></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us">Unix Systems =
Administrator</SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us">DS Waters of North =
America</SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us">678-486-3516</SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"></SPAN></P>

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