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[Veritas-bu] Experience with Data Link doing support for Netbackup?
2005-09-23 14:58:21
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Subject: |
[Veritas-bu] Experience with Data Link doing support for Netbackup? |
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From: |
BZERMENO AT intersil DOT com (Zermeno, Brandon (Contractor)) |
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Date: |
Fri, 23 Sep 2005 14:58:21 -0400 |
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We have them for our hardware support but we did drop the software
support. It seemed like every time I had an issue they put it straight
to Veritas and then I solved the problem myself (with the help of this
group). They are very responsive and always follow up to make sure it is
fixed though.
=20
________________________________
From: veritas-bu-admin AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-admin AT mailman.eng.auburn DOT edu] On Behalf Of
BarberL AT mont.disa DOT mil
Sent: Friday, September 23, 2005 10:03 AM
To: veritas-bu AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] Experience with Data Link doing support for
Netbackup?
=20
I used Datalink from the ground up for a Veritas system install and
support. I never had a problem with them and their local engineer
assigned to our account was just plain brilliant. He even provided me
(NBU admin) with his personal cell, home and pager number if I ever
needed to get in touch. I would call him and bypass the first level
support. It worked great. Their second and third level support via phone
was also great. I would recommend them with high marks.
=20
Just my 2 cents...
-----Original Message-----
From: veritas-bu-admin AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-admin AT mailman.eng.auburn DOT edu] On Behalf Of Jeff
Lightner
Sent: Thursday, September 22, 2005 14:31 PM
To: veritas-bu AT mailman.eng.auburn DOT edu
Subject: [Veritas-bu] Experience with Data Link doing support
for Netbackup?
We have gotten information from a company called Data Link in
which they are suggesting they can do our Netbackup support cheaper than
Veritas (Symantec).
Does anyone have experience with using this company for support
and if so would you recommend them?
Jeffrey C. Lightner
Unix Systems Administrator
DS Waters of North America
678-486-3516
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<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>We have them for our hardware =
support but
we did drop the software support. It seemed like every time I had an =
issue they
put it straight to Veritas and then I solved the problem myself (with =
the help
of this group). They are very responsive and always follow up to make =
sure it
is fixed though.<o:p></o:p></span></font></p>
<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=3DMsoNormal><b><font size=3D2 face=3DTahoma><span =
style=3D'font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font =
size=3D2
face=3DTahoma><span style=3D'font-size:10.0pt;font-family:Tahoma'>
veritas-bu-admin AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-admin AT mailman.eng.auburn DOT edu] <b><span =
style=3D'font-weight:
bold'>On Behalf Of </span></b>BarberL AT mont.disa DOT mil<br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> Friday, September =
23, 2005
10:03 AM<br>
<b><span style=3D'font-weight:bold'>To:</span></b>
veritas-bu AT mailman.eng.auburn DOT edu<br>
<b><span style=3D'font-weight:bold'>Subject:</span></b> RE: [Veritas-bu]
Experience with Data Link doing support for =
Netbackup?</span></font><o:p></o:p></p>
</div>
<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<div>
<p class=3DMsoNormal><font size=3D2 color=3Dblue face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:blue'>I used Datalink from the ground up =
for a
Veritas system install and support. I never had a problem with them and =
their
local engineer assigned to our account was just plain brilliant. He even
provided me (NBU admin) with his personal cell, home and pager number if =
I ever
needed to get in touch. I would call him and bypass the first level =
support. It
worked great. Their second and third level support via phone was also =
great. I
would recommend them with high marks.</span></font><o:p></o:p></p>
</div>
<div>
<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<div>
<p class=3DMsoNormal><font size=3D2 color=3Dblue face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:blue'>Just my 2 =
cents...</span></font><o:p></o:p></p>
</div>
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<blockquote =
style=3D'margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'>
<p class=3DMsoNormal style=3D'margin-bottom:12.0pt'><font size=3D2 =
face=3DTahoma><span
style=3D'font-size:10.0pt;font-family:Tahoma'>-----Original =
Message-----<br>
<b><span style=3D'font-weight:bold'>From:</span></b>
veritas-bu-admin AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-admin AT mailman.eng.auburn DOT edu] <b><span =
style=3D'font-weight:
bold'>On Behalf Of </span></b>Jeff Lightner<br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> Thursday, September =
22, 2005
14:31 PM<br>
<b><span style=3D'font-weight:bold'>To:</span></b>
veritas-bu AT mailman.eng.auburn DOT edu<br>
<b><span style=3D'font-weight:bold'>Subject:</span></b> [Veritas-bu] =
Experience
with Data Link doing support for Netbackup?</span></font><o:p></o:p></p>
<p><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'><!-- Converted from =
text/rtf format -->We
have gotten information from a company called Data Link in which they =
are
suggesting they can do our Netbackup support cheaper than Veritas =
(Symantec).</span></font><o:p></o:p></p>
<p><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>Does
anyone have experience with using this company for support and if so =
would you
recommend them?</span></font><o:p></o:p></p>
<p><a name=3D""><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:12.0pt'>Jeffrey
C. Lightner</span></font></a><o:p></o:p></p>
<p><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:12.0pt'>Unix
Systems Administrator<o:p></o:p></span></font></p>
<p><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:12.0pt'>DS Waters
of <st1:place w:st=3D"on">North =
America</st1:place><o:p></o:p></span></font></p>
<p><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:12.0pt'>678-486-3516<o:p></o:p></span></font></p>
</blockquote>
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