Veritas-bu

[Veritas-bu] More strangeness

2005-02-01 11:11:28
Subject: [Veritas-bu] More strangeness
From: jennifer.hooper AT peregrine DOT com (Jennifer Hooper)
Date: Tue, 1 Feb 2005 08:11:28 -0800
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Hi Gang - 
 
    While I'm awaiting a call back from Veritas support, I'm wondering if
anyone knows what I can start looking at to troubleshoot this problem.  We
are having more strangeness occurring in our environment, but I'm not sure
if this could be my system, or network or a combination of the two. Our
environment consists of an e250 Sun Master Server running Solaris 7 and NBU
5.0 attached to a Quantum ATL Library, an e250 Sun Media Server running
Solaris 8 attached to a Storagetek L700e w/7 drives.  We are running
remote-NDMP jobs to a NetApp Filer, and an EMC Celerra system.  For some
reason, both of these jobs are failing with a 52 error - Media Manager timed
out trying to mount a volume.  And then it eventually fails with a 219
error:  the Required Storage Unit is Unavailable.
 
    We have had this happen once before in December, and a power cycle of
the media server and tape library fixed the problem.  What I witnessed
happening while this was going on is that when the job tries to mount a tape
in one of the NDMP assigned drives, drives 5 & 6 will go into a DOWN-TLD
state.  When I bring those drives back up, drive 5 will go down, but 6 will
stay up.  When I bring drive 6 up, they both go down again.  And this cycle
repeats until the job is cancelled.  I power-cycled the library and media
server yesterday, but the problem persists.
 
    Has anyone seen this and know what might be happening?  Should I get my
network people looking at this?
 
Thanks so much!
 
Jennifer
 

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<DIV dir=ltr align=left><FONT face="Trebuchet MS" size=2><SPAN 
style="FONT-SIZE: 12pt"><SPAN class=505445915-01022005>Hi Gang - 
</SPAN></SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face="Trebuchet MS" size=2><SPAN 
style="FONT-SIZE: 12pt"><SPAN 
class=505445915-01022005></SPAN></SPAN></FONT>&nbsp;</DIV>
<DIV dir=ltr align=left><FONT face="Trebuchet MS" size=2><SPAN 
style="FONT-SIZE: 12pt"><SPAN class=505445915-01022005>&nbsp;&nbsp;&nbsp; While 
I'm awaiting a call back from Veritas support, I'm wondering if anyone knows 
what I can start looking at to troubleshoot this problem.&nbsp; We are 
having&nbsp;more strangeness occurring in our environment, but I'm not sure if 
this could be my system, or network or a combination of the two. Our 
environment 
consists of an e250 Sun Master Server running Solaris 7 and NBU 5.0 attached to 
a Quantum ATL Library, an e250 Sun Media Server running Solaris 8 attached to a 
Storagetek L700e w/7 drives.&nbsp; We are running remote-NDMP jobs to a NetApp 
Filer, and an EMC Celerra system.&nbsp; For some reason, both of these jobs are 
failing with a 52 error - Media Manager timed out trying to mount a 
volume.&nbsp; And then it eventually fails with a 219 error:&nbsp; the Required 
Storage Unit is Unavailable.</SPAN></SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face="Trebuchet MS" size=2><SPAN 
style="FONT-SIZE: 12pt"><SPAN 
class=505445915-01022005></SPAN></SPAN></FONT>&nbsp;</DIV>
<DIV dir=ltr align=left><FONT face="Trebuchet MS" size=2><SPAN 
style="FONT-SIZE: 12pt"><SPAN class=505445915-01022005>&nbsp;&nbsp;&nbsp; We 
have had this happen once before in December, and a power cycle of the media 
server and tape library fixed the problem.&nbsp; What&nbsp;I witnessed 
happening 
while this was going on is that when the job tries to mount a tape in one of 
the 
NDMP assigned drives, drives 5 &amp; 6 will go into a DOWN-TLD state.&nbsp; 
When 
I bring those drives back up, drive 5 will go down, but 6 will stay up.&nbsp; 
When I bring drive 6 up, they both go down again.&nbsp; And this cycle repeats 
until the job is cancelled.&nbsp; I power-cycled the library and media server 
yesterday, but the problem persists.</SPAN></SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face="Trebuchet MS" size=2><SPAN 
style="FONT-SIZE: 12pt"><SPAN 
class=505445915-01022005></SPAN></SPAN></FONT>&nbsp;</DIV>
<DIV dir=ltr align=left><FONT face="Trebuchet MS" size=2><SPAN 
style="FONT-SIZE: 12pt"><SPAN class=505445915-01022005>&nbsp;&nbsp;&nbsp; Has 
anyone seen this and know what might be happening?&nbsp; Should I get my 
network 
people looking at this?</SPAN></SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face="Trebuchet MS" size=2><SPAN 
style="FONT-SIZE: 12pt"><SPAN 
class=505445915-01022005></SPAN></SPAN></FONT>&nbsp;</DIV>
<DIV dir=ltr align=left><FONT face="Trebuchet MS" size=2><SPAN 
style="FONT-SIZE: 12pt"><SPAN class=505445915-01022005>Thanks so 
much!</SPAN></SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face="Trebuchet MS" size=2><SPAN 
style="FONT-SIZE: 12pt"><SPAN 
class=505445915-01022005></SPAN></SPAN></FONT>&nbsp;</DIV>
<DIV dir=ltr align=left><FONT face="Trebuchet MS" size=2><SPAN 
style="FONT-SIZE: 12pt"><SPAN 
class=505445915-01022005>Jennifer</SPAN></SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face="Trebuchet MS" size=2><SPAN 
style="FONT-SIZE: 12pt"><SPAN 
class=505445915-01022005></SPAN></SPAN></FONT>&nbsp;</DIV></BODY></HTML>

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