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Hi Gang -
While I'm awaiting a call back from Veritas support, I'm wondering if
anyone knows what I can start looking at to troubleshoot this problem. We
are having more strangeness occurring in our environment, but I'm not sure
if this could be my system, or network or a combination of the two. Our
environment consists of an e250 Sun Master Server running Solaris 7 and NBU
5.0 attached to a Quantum ATL Library, an e250 Sun Media Server running
Solaris 8 attached to a Storagetek L700e w/7 drives. We are running
remote-NDMP jobs to a NetApp Filer, and an EMC Celerra system. For some
reason, both of these jobs are failing with a 52 error - Media Manager timed
out trying to mount a volume. And then it eventually fails with a 219
error: the Required Storage Unit is Unavailable.
We have had this happen once before in December, and a power cycle of
the media server and tape library fixed the problem. What I witnessed
happening while this was going on is that when the job tries to mount a tape
in one of the NDMP assigned drives, drives 5 & 6 will go into a DOWN-TLD
state. When I bring those drives back up, drive 5 will go down, but 6 will
stay up. When I bring drive 6 up, they both go down again. And this cycle
repeats until the job is cancelled. I power-cycled the library and media
server yesterday, but the problem persists.
Has anyone seen this and know what might be happening? Should I get my
network people looking at this?
Thanks so much!
Jennifer
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<DIV dir=ltr align=left><FONT face="Trebuchet MS" size=2><SPAN
style="FONT-SIZE: 12pt"><SPAN class=505445915-01022005>Hi Gang -
</SPAN></SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face="Trebuchet MS" size=2><SPAN
style="FONT-SIZE: 12pt"><SPAN
class=505445915-01022005></SPAN></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face="Trebuchet MS" size=2><SPAN
style="FONT-SIZE: 12pt"><SPAN class=505445915-01022005> While
I'm awaiting a call back from Veritas support, I'm wondering if anyone knows
what I can start looking at to troubleshoot this problem. We are
having more strangeness occurring in our environment, but I'm not sure if
this could be my system, or network or a combination of the two. Our
environment
consists of an e250 Sun Master Server running Solaris 7 and NBU 5.0 attached to
a Quantum ATL Library, an e250 Sun Media Server running Solaris 8 attached to a
Storagetek L700e w/7 drives. We are running remote-NDMP jobs to a NetApp
Filer, and an EMC Celerra system. For some reason, both of these jobs are
failing with a 52 error - Media Manager timed out trying to mount a
volume. And then it eventually fails with a 219 error: the Required
Storage Unit is Unavailable.</SPAN></SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face="Trebuchet MS" size=2><SPAN
style="FONT-SIZE: 12pt"><SPAN
class=505445915-01022005></SPAN></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face="Trebuchet MS" size=2><SPAN
style="FONT-SIZE: 12pt"><SPAN class=505445915-01022005> We
have had this happen once before in December, and a power cycle of the media
server and tape library fixed the problem. What I witnessed
happening
while this was going on is that when the job tries to mount a tape in one of
the
NDMP assigned drives, drives 5 & 6 will go into a DOWN-TLD state.
When
I bring those drives back up, drive 5 will go down, but 6 will stay up.
When I bring drive 6 up, they both go down again. And this cycle repeats
until the job is cancelled. I power-cycled the library and media server
yesterday, but the problem persists.</SPAN></SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face="Trebuchet MS" size=2><SPAN
style="FONT-SIZE: 12pt"><SPAN
class=505445915-01022005></SPAN></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face="Trebuchet MS" size=2><SPAN
style="FONT-SIZE: 12pt"><SPAN class=505445915-01022005> Has
anyone seen this and know what might be happening? Should I get my
network
people looking at this?</SPAN></SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face="Trebuchet MS" size=2><SPAN
style="FONT-SIZE: 12pt"><SPAN
class=505445915-01022005></SPAN></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face="Trebuchet MS" size=2><SPAN
style="FONT-SIZE: 12pt"><SPAN class=505445915-01022005>Thanks so
much!</SPAN></SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face="Trebuchet MS" size=2><SPAN
style="FONT-SIZE: 12pt"><SPAN
class=505445915-01022005></SPAN></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face="Trebuchet MS" size=2><SPAN
style="FONT-SIZE: 12pt"><SPAN
class=505445915-01022005>Jennifer</SPAN></SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face="Trebuchet MS" size=2><SPAN
style="FONT-SIZE: 12pt"><SPAN
class=505445915-01022005></SPAN></SPAN></FONT> </DIV></BODY></HTML>
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