Kevin,
I've got a couple of questions for you.
First, were the tapes frozen?
You can check the tapes with either available_media or bpmedialist.
Second, were the drives downed?
You can check the drives with vmoprcmd -d (GUI's device monitor
equivalent).
As someone else pointed out, the bptm log and syslog will be most useful
in the initial troubleshooting.
Check bptm if the tapes were frozen. Check syslog if they were downed.
When you ran the Wizard, was NBU able to determine which drive
(/dev/rmt/X) was associated with each robot drive number (Drive 1-4)? If
not and you drag-and-dropped them into place, it's possible the drives are
out of order and NBU is mounting the tapes in the "wrong" drives.
Run /usr/openv/volmgr/bin/scan and see if the robot reports the drive
serial numbers. If so, then NBU should have been able to figure out which
drive goes with with number.
HTH
-Tim
On Fri, 31 Dec 2004, kevin haritmonds wrote:
> Hi, I'm facing a problem in Veritas NetBackup DataCenter 4.5 server,
> installed on Solaris 9 platform (using SunBlade 2000 machine),
> connected to Sun StorEdge L100 Tape Library with 4 drives HP LTO-2 and
> 96 tape slots. This is the first time we want to use the L100 library.
> After we installed NetBackup DataCenter 4.5 from CD, we did the setup
> using Wizards: Configure Storage Devices, Configure Volumes, Configure
> Backup Catalog, and Create a simple Backup Policy "test1" which only
> backup server's /etc/ directory (which is localhost) to volume pool
> "Test1". We assigned two tapes (A00002 and A00003) to volume pool
> "Test1". Every time we run the policy manually, it always failed with
> following detailed status:
> "12/31/2004 14:40:44 - started process bptm (pid=2852)
> 12/31/2004 14:40:45 - started process bpbrm (pid=2849)
> 12/31/2004 14:40:45 - connecting
> 12/31/2004 14:40:45 - connected; connect time: 0:00:00
> 12/31/2004 14:40:45 - mounting A00003
> 12/31/2004 14:41:29 - mounted; mount time: 0:00:44
> 12/31/2004 14:41:29 - positioning A00003 to file 1
> 12/31/2004 14:41:36 - positioned; position time: 0:00:07
> 12/31/2004 14:41:36 - begin writing
> 12/31/2004 14:41:43 - mounting A00002
> 12/31/2004 14:42:36 - mounted; mount time: 0:00:53
> 12/31/2004 14:42:36 - positioning A00002 to file 1
> 12/31/2004 14:42:43 - positioned; position time: 0:00:07
> 12/31/2004 14:42:50 - Error bptm (pid=2852) Media Manager pool Test1
> has no more unassigned media in robotic device TLD(0)
> 12/31/2004 14:42:50 - Error bpbrm (pid=2849) from client baksrv: ERR -
> bpbkar exiting because backup is aborting
> 12/31/2004 14:42:54 - end writing; write time: 0:01:18
> 12/31/2004 14:42:54 - Error bpsched (pid=2832) suspending further
> backup attempts for client baksrv, policy test1, schedule Full_ETC
> because it exceeded the configured number of tries
> 12/31/2004 14:42:54 - Error bpsched (pid=2832) backup of client baksrv
> exited with status 96 (unable to allocate new media for backup,
> storage unit has none available)
> unable to allocate new media for backup, storage unit has none available (96)"
>
> It looks like the drive wants to write to the tape, but suddenly the
> tape was ejected a few seconds later and another tape mounted until
> all media on the pool consumed. This happens every time. FYI the /etc/
> directory's size is only 7.5 MB. We are using LTO-2 200/400GB tapes.
> We haven't done any backup using the L100 library.
>
> Here's the output of "tpconfig -dl":
> # /opt/openv/volmgr/bin/tpconfig -dl
> Currently defined drives and robots are:
>
> Drive Name HPUltrium2-SCSI0
> Index 0
> NonRewindDrivePath /dev/rmt/0cbn
> Type hcart2
> Status UP
> Shared Access No
> TLD(0) Definition DRIVE=4
>
> Drive Name HPUltrium2-SCSI1
> Index 1
> NonRewindDrivePath /dev/rmt/1cbn
> Type hcart2
> Status UP
> Shared Access No
> TLD(0) Definition DRIVE=5
>
> Drive Name HPUltrium2-SCSI2
> Index 2
> NonRewindDrivePath /dev/rmt/2cbn
> Type hcart2
> Status UP
> Shared Access No
> TLD(0) Definition DRIVE=1
>
> Drive Name HPUltrium2-SCSI3
> Index 3
> NonRewindDrivePath /dev/rmt/3cbn
> Type hcart2
> Status UP
> Shared Access No
> TLD(0) Definition DRIVE=2
>
> Currently defined robotics are:
> TLD(0) robotic path = /dev/sg/c3t0l0,
> volume database host = baksrv
>
> I have upgraded the software from NetBackup DataCenter 4.5FP_3GA to
> 4.5FP_6, but still no luck. Can anyone help me out? Thank you, any
> help would be very much appreciated.
>
> Best regards,
> Kevin Haritmonds
> _______________________________________________
> Veritas-bu maillist - Veritas-bu AT mailman.eng.auburn DOT edu
> http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
>
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