Geoff,

I'd suspect a firewall issue, myself. That's the error I get when I 
forget to open port 13722 on a firewall. You might check to see if 
there's a firewall on the network between his desk and the NBU server. 
If not, then check his Windows Firewall settings - maybe the built-in 
firewall is blocking the application from accessing the internet, or 
blocking that particular port in some fashion.

Dan Shauver
Laurus Technologies

Geoff Hazel wrote:

>I have 4 people at my shop that use the Java client on Windows to
>connect to Netbackup.  3 of them work fine, but the 4th gets a dialog
>box "Unable to login, status - 505 Can not connect to the NB-Java
>authentication service on the configured port - 13722"
>
>I've checked his hosts file, it's OK.  
>I try to connect with the IP address, it still gets the same error.  He
>has XP2, and we first entered that port number and a couple others I
>found in the exception list, no help, and then disabled his firewall,
>no help.
>I reinstalled the sofware, no help.
>
>I can duplicate the problem on my box if I put in an incorrect IP
>address.
>
>He can ping the server.  The server can ping him.
>
>I'm pulling my hair out.  This is my BOSS and it would be great if I
>could get it working, y'know?  Especially when the other 3 of us have
>no problems.  I don't think there's anything on the server, is there?
>We're all connecting as "root".
>
>Any ideas what to try or look at next?
>
>
>NBU 3.4
>
>
>
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