Hello Dave

The 13's can have many different reasons. 
I would look first at OTM/VSP. Look in the windows app/system  event logs and 
see if you can see any messages about netbackup or OTM or VSP. If you have 
these try to turn off OTM and VSP and see if that fixes your problem. If there 
are other errors in the event logs see if they are your problem. 

If not then as someone pointed out the next step is to turn on netbackup 
logging and view the logs. You might have a windows problem. 

We have seen 13 errors with windows 2003, which is reported to be fixed with a 
client upgrade. 

Regards len

-----Original Message-----
From: veritas-bu-admin AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-admin AT mailman.eng.auburn DOT edu]On Behalf Of Dave
Markham
Sent: Thursday, August 05, 2004 12:20 PM
To: veritas-bu AT mailman.eng.auburn DOT edu
Subject: [Veritas-bu] status 13s on windows still....help


I posted a thread regarding some windows boxes showing status 13's every 
day on backups.
Thanks for the replies...

to recap i run solaris master server netbackup 5.0MP2 and connect to 
mixture of unix and NT clients most of which are win2000 with client SW 
5.0mp2

What is so weird is some windows boxes work and some dont and the same 
ones dont each day. I have uninstalled and reinstalled client s/w. I 
have enabled logging and as someone suggested looking in online_util/log 
file on the client. This did show something erroring saying snapshot 
information and that Volume Manager wasnt installed. Something along the 
lines :-

vfms_mothod_error 3.
Flashsnap_init: veritas_volume_manager not installed.

Now i know its not installed because i dont use it., and dont use the 
snapshot part of nbu for these windows boxes. Whats weird is the other 
boxes have same directories within c:\program files\VERITAS\  of help 
and Netbackup  thats it.

I couldnt find any info like someone suggested re disks and not being 
scsi in the logs either. Its all just odd.
I have separated all windows clients into their own policies away from 
the unix ones too and set the Policy Type to Microsoft-NT still no joy

Anyone any more suggestions?

Thanks
_______________________________________________
Veritas-bu maillist  -  Veritas-bu AT mailman.eng.auburn DOT edu
http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu