[Veritas-bu] win nt 4 + exchange 5.5 + NBU 4.5

Hello Marek

Check if the exchange are using cyclic logs, I have had the problem under 
NBU3.2 with a 5.5 exchange with cyclic logs.

Have you checked the Veritas support site, I think there was a technote 
about this.

Regards
Michael

On Wed, 30 Jun 2004 11:36:01 +0200, Marek Gorka wrote
> hello list users,
> 
> i've checked the list archive for a solution first, but there was no 
> satisfactory one.
> 
> i have a problem with online backuping pf microsoft exchange 
> Database and Information Store (Exchange 5.5) [directives: 
> 'Microsoft Exchange Server:\Directory\' and 'Microsoft Exchange 
> Server:\Information Store\'] running on a winnt 4.0 box. the server 
> is sun solaris 8 with NB45. NB45 is patched.
> 
> i have right licenses, i have the exchange additional package 
> installed on both windows and solaris box.
> 
> i get very often the EXIT STATUS 12 (file open failed). sometimes 
> everything goes fine, sometimes it doesn't. i've discovered that 
> restarting the NBU client process on the client (windows) side helps 
> for a couple of days, but the problem occurs within next week after 
restarting.
> 
> below you'll find the log output on the server side:
> 
> -----
> 1088100339 1 4 4 POZ-3250-01BP 2705 0 0 POZ-3250-01NT bpsched added 
> backup job (jobid=2705) for client POZ-3250-01NT, policy poz-3250-
> 01nt_exch_onl, schedule Pelny1 part 0 to NetBackup scheduler work queue
> 1088100339 1 4 4 POZ-3250-01BP 2705 0 0 POZ-3250-01NT bpsched 
> started backup job for client POZ-3250-01NT, policy poz-3250-
> 01nt_exch_onl, schedule Pelny1 on storage unit poz-3250-01bp_stu 
> 1088100342 1 4 4 POZ-3250-01BP 2705 0 0 POZ-3250-01NT bpsched client 
> POZ-3250-01NT handling path Microsoft Exchange Server:\Directory\ 
> 1088100342 1 4 4 POZ-3250-01BP 2705 0 0 POZ-3250-01NT bpsched client 
> POZ-3250-01NT handling path Microsoft Exchange Server:\Information Store\
> 1088100513 1 4 4 POZ-3250-01BP 2705 0 0 POZ-3250-01NT bptm begin 
> writing backup id POZ-3250-01NT_1088100339, copy 1, fragment 1, to 
> media id 011372 on drive index 1 1088100523 1 4 32 POZ-3250-01BP 
> 2705 0 0 POZ-3250-01NT bpbrm from client POZ-3250-01NT: FTL -
>  NetBackup Exchange Session initiation failed: WIN32 -939523591: 
> Unknown error 1088100523 1 4 32 POZ-3250-01BP 2705 0 0 POZ-3250-01NT 
> bpbrm from client POZ-3250-01NT: FTL - Backup operation aborted! 
> 1088100523 1 4 16 POZ-3250-01BP 2705 0 0 POZ-3250-01NT bptm media 
> manager terminated by parent process 1088100572 1 68 4 POZ-3250-01BP 
> 2705 0 0 POZ-3250-01NT bpsched CLIENT POZ-3250-01NT  POLICY poz-3250-
> 01nt_exch_onl  SCHED Pelny1  EXIT STATUS 12 
> (file open failed) 1088100572 1 4 16 POZ-3250-01BP 2705 0 0 POZ-3250-
> 01NT bpsched backup of client POZ-3250-01NT exited with status 12 
> (file open failed) 1088100572 1 4 4 POZ-3250-01BP 2705 0 0 POZ-3250-
> 01NT bpsched started backup job for client POZ-3250-01NT, policy poz-
> 3250-01nt_exch_onl, schedule Pelny1 on storage unit poz-3250-
> 01bp_stu 1088100574 1 4 4 POZ-3250-01BP 2705 0 0 POZ-3250-01NT 
> bpsched client POZ-3250-01NT handling path Microsoft Exchange 
Server:\Directory\
> 1088100574 1 4 4 POZ-3250-01BP 2705 0 0 POZ-3250-01NT bpsched client 
> POZ-3250-01NT handling path Microsoft Exchange Server:\Information Store\
> 1088100596 1 4 4 POZ-3250-01BP 2705 0 0 POZ-3250-01NT bptm begin 
> writing backup id POZ-3250-01NT_1088100572, copy 1, fragment 1, to 
> media id 011372 on drive index 1 1088100606 1 4 32 POZ-3250-01BP 
> 2705 0 0 POZ-3250-01NT bpbrm from client POZ-3250-01NT: FTL -
>  NetBackup Exchange Session initiation failed: WIN32 -939523591: 
> Unknown error 1088100606 1 4 32 POZ-3250-01BP 2705 0 0 POZ-3250-01NT 
> bpbrm from client POZ-3250-01NT: FTL - Backup operation aborted! 
> 1088100609 1 4 4 POZ-3250-01BP 2705 0 0 POZ-3250-01NT bptm 
> successfully wrote backup id POZ-3250-01NT_1088100572, copy 1, 
> fragment 1, 81920 Kbytes at 8530,667 Kbytes/sec 1088100611 1 4 16 
> POZ-3250-01BP 2705 0 0 POZ-3250-01NT bpsched suspending further 
> backup attempts for client POZ-3250-01NT, policy poz-3250-
> 01nt_exch_onl, schedule Pelny1 because it has exceeded the 
> configured number of tries 1088100611 1 68 4 POZ-3250-01BP 2705 0 0 
> POZ-3250-01NT bpsched CLIENT POZ-3250-01NT  POLICY poz-3250-
> 01nt_exch_onl  SCHED Pelny1  EXIT STATUS 12 
> (file open failed) 1088100611 1 4 16 POZ-3250-01BP 2705 0 0 POZ-3250-
> 01NT bpsched backup of client POZ-3250-01NT exited with status 12 
> (file open failed) 1088100936 1 4 4 POZ-3250-01BP 0 0 0 POZ-3250-
> 01NT bpsched skipping backup of client POZ-3250-01NT, policy poz-
> 3250-01nt_exch_onl, schedule Pelny1 because it has exceeded the 
> configured number of tries
> 
> -----
> 
> the interesting thing is that i have several actually the same from 
> the technical point of view installations. 23 installations 
> (winnt+exch5.5+solarisNBU45) works fine, 3 do have the above 
> problem. the patches, firmware, apps versions are the same everywhere.
> 
> i've also tested that the above problem is present in the 
> configuration of win nt4 + exchange 5.5 + solaris/NB45FP6.
> 
> do you have any idea of what might be wrong? i've run out of them.
> 
> best regards,
> -- 
> Marek Gorka
> Sun Professional Services
> Sun Microsystems Poland Sp. z o.o.
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> Veritas-bu maillist  -  Veritas-bu AT mailman.eng.auburn DOT edu
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