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Hi Chris,
Thanks man ... based on the tip that you gave, we realized that the
client is responding to the server on another IP instead of the one in the
HOSTS file. As a workaround, we used that IP and were able to backup the
client.
Once again, thank you.
Regards,
Kevin
-----Original Message-----
From: Christopher Jay Manders [mailto:CJManders AT LBL DOT GOV]
Sent: Tuesday, February 24, 2004 10:39 PM
To: Kelana Putra SETIA
Cc: 'kdeuja AT winstar DOT com'; 'slewisNOSPAM AT questia DOT com';
'garry.graves AT nottinghamcity.gov DOT uk'; veritas-bu AT mailman.eng.auburn
DOT edu;
cjmanders AT LBL DOT GOV
Subject: Re: Status 54 - how do you resolve this?
From the master server can you use 'bpdir -M systemname' and get a list
of files? If not, the install *is* the issue.
Try to make sure the server names are all there, that the master is
(current) and everything is CaSE SeNsiTiVE. Server names and especially
client name. These will all give the 54 error...
HTH
Chris
Kelana Putra SETIA wrote:
> Hi All,
>
> I happen to pick up this correspondence amongst yourselves,
> through the Veritas website about the status 54 (see below):
>
> ############ Start of Correspondence ################
> Thanks Chris,
>
> I greatly appreciate your response. I can telnet to port 13782
> and do get a prompt as well but I initiate the backup from the server,
> I can see "Connecting to client" then it times out. On one of the
> other Windows 2000 client, it evens goes and says "Mounting media
> xxxxxx" then it times out.
>
> It seems like a weird issue, isn't it?
>
> "Chris Manders" <cjmanders AT lbl DOT gov> wrote:
>
> We ahve seen the 54 error on clients that are not properly installed
> (or just not installed). You can do:
>
> telnet hostinquestion 13782
> if the prompt hangs there, it is a good sign.
>
> On the client:
> netstat -an|grep 13782
> should show a LISTEN port...
> I hope this helps somehow...
>
> Chris
>
> >"Kumar Deuja" <kdeuja AT winstar DOT com> wrote:
>
> I am having the same problem while backing up Windows 2000 client with
> Solaris Server. Hope you had some feedback regarding that..
>
> Thanks much.
>
> >>"Scott Lewis" <slewisNOSPAM AT questia DOT com> wrote:
>
> Use ~/netbackup/bin/bpclntcmd on the client to check what kind of
> connectivity NB is able to establish with the master. Could be
> WINS/DNS server assignent issue on the client since it was recently
> rebuilt. Also, Verify the SERVER value in bp.conf on the client.
>
> >>>"Garry Graves" <garry.graves AT nottinghamcity.gov DOT uk> wrote:
>
> I am running NBU Data Center 34_2 on AIX 4.3.3.The problem I am
> getting is status code 54 when attempting to backup a Windows 2000
> client.The messages posted to the bpcd log on the clinet is as follows :
>
> bpcd peer_hostname: gethostbyaddr failed : The requested
> name is valid and was found in the (0)
> bpcd peer_hostname: gethostbyaddr failed to return peer host, herrno
> = 0 bpcd main: Couldn't get peer hostname.
>
> The client was previously backed up successfully until the client
> machine was re-bulit recently.I am assured that nothing fundamental
> has changed.I re-installed the NBU client software on the client
> machine successfully.Both master server and client can be pinged
> OK.Nothing has changed on the master server side in terms of host
> files etc,Client Service Port and Request Service Port numbers are
> correct.
>
> Has anybody come across theses sort of error messages before?
>
> ############ End of Correspondence ############
>
>
> The symtoms that I got are exactly the same that you guys encountered.
> The checks that has been done are as follows:
>
> 1) bpclntcmd command on both server (solaris) and client (Windows NT).
> -> Successful
> 2) We able to telnet from the server to the client through port 13782.
> However, was not able to receive any LISTENING through port 13782
> onthe client side. What does this imply?
>
> 3) We are able to ping from server to client and vice versa.
> 4) That the SERVER value on the client side is correct
> 5) We have also include the server name and IP address in the HOSTS
> file on the client
> 6) The logs obtained from the client is exactly identical to the one
> Garry Graves received (see below):
> *<2> bpcd main: setup_sockopts complete*
> *<8> bpcd peer_hostname: gethostbyaddr failed : NO_ADDRESS (0)*
> *<16> bpcd peer_hostname: gethostbyaddr failed to return peer host,
> herrno = 0*
> *<16> bpcd main: Couldn't get peer hostname*
>
> How did you managed to solve the problem?
>
>
> Kelana Putra Setia
> StarHub
> IT DC Ops
> */~~~ Our People, Our Passion, Our StarHub ~~~/*
> Email: _ [email protected]_
>
>
>
> This email is confidential and privileged. If you are not the
> intended recipient, you must not view, disseminate, use or copy this
> email. Kindly notify the sender immediately, and delete this email
> from your system. Thank you.
>
> Please visit our website at www.starhub.com
>
This email is confidential and privileged. If you are not the intended
recipient, you must not view, disseminate, use or copy this email. Kindly
notify the sender immediately, and delete this email from your system. Thank
you.
Please visit our website at www.starhub.com
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charset=3Diso-8859-1">
<META NAME=3D"Generator" CONTENT=3D"MS Exchange Server version =
5.5.2653.12">
<TITLE>RE: Status 54 - how do you resolve this?</TITLE>
</HEAD>
<BODY>
<P><FONT SIZE=3D2>Hi Chris,</FONT>
</P>
<P><FONT SIZE=3D2> Thanks man ... based on the =
tip that you gave, we realized that the client is responding to the =
server on another IP instead of the one in the HOSTS file. As a =
workaround, we used that IP and were able to backup the =
client.</FONT></P>
<P><FONT SIZE=3D2> Once again, thank =
you.</FONT>
</P>
<P><FONT SIZE=3D2>Regards,</FONT>
<BR><FONT SIZE=3D2>Kevin</FONT>
</P>
<P><FONT SIZE=3D2>-----Original Message-----</FONT>
<BR><FONT SIZE=3D2>From: Christopher Jay Manders [<A =
HREF=3D"mailto:CJManders AT LBL DOT GOV">mailto:CJManders AT LBL DOT
GOV</A>]</FONT>
<BR><FONT SIZE=3D2>Sent: Tuesday, February 24, 2004 10:39 PM</FONT>
<BR><FONT SIZE=3D2>To: Kelana Putra SETIA</FONT>
<BR><FONT SIZE=3D2>Cc: 'kdeuja AT winstar DOT com'; =
'slewisNOSPAM AT questia DOT com';</FONT>
<BR><FONT SIZE=3D2>'garry.graves AT nottinghamcity.gov DOT uk'; =
veritas-bu AT mailman.eng.auburn DOT edu;</FONT>
<BR><FONT SIZE=3D2>cjmanders AT LBL DOT GOV</FONT>
<BR><FONT SIZE=3D2>Subject: Re: Status 54 - how do you resolve =
this?</FONT>
</P>
<BR>
<BR>
<BR>
<P><FONT SIZE=3D2> From the master server can you use 'bpdir -M =
systemname' and get a list </FONT>
<BR><FONT SIZE=3D2>of files? If not, the install *is* the issue.</FONT>
</P>
<P><FONT SIZE=3D2>Try to make sure the server names are all there, that =
the master is </FONT>
<BR><FONT SIZE=3D2>(current) and everything is CaSE SeNsiTiVE. Server =
names and especially </FONT>
<BR><FONT SIZE=3D2>client name. These will all give the 54 =
error...</FONT>
</P>
<BR>
<P><FONT SIZE=3D2>HTH</FONT>
</P>
<P><FONT SIZE=3D2>Chris</FONT>
</P>
<BR>
<BR>
<P><FONT SIZE=3D2>Kelana Putra SETIA wrote:</FONT>
</P>
<P><FONT SIZE=3D2>> Hi All,</FONT>
<BR><FONT SIZE=3D2>></FONT>
<BR><FONT SIZE=3D2>> I happen to pick =
up this correspondence amongst yourselves, </FONT>
<BR><FONT SIZE=3D2>> through the Veritas website about the status 54 =
(see below):</FONT>
<BR><FONT SIZE=3D2>></FONT>
<BR><FONT SIZE=3D2>> ############ Start of Correspondence =
################</FONT>
<BR><FONT SIZE=3D2>> Thanks Chris,</FONT>
<BR><FONT SIZE=3D2>></FONT>
<BR><FONT SIZE=3D2>> I greatly =
appreciate your response. I can telnet to port 13782 </FONT>
<BR><FONT SIZE=3D2>> and do get a prompt as well but I initiate the =
backup from the server, </FONT>
<BR><FONT SIZE=3D2>> I can see "Connecting to client" then =
it times out. On one of the </FONT>
<BR><FONT SIZE=3D2>> other Windows 2000 client, it evens goes and =
says "Mounting media </FONT>
<BR><FONT SIZE=3D2>> xxxxxx" then it times out.</FONT>
<BR><FONT SIZE=3D2>></FONT>
<BR><FONT SIZE=3D2>> It seems like a weird issue, isn't it?</FONT>
<BR><FONT SIZE=3D2>></FONT>
<BR><FONT SIZE=3D2>> "Chris Manders" =
<cjmanders AT lbl DOT gov> wrote:</FONT>
<BR><FONT SIZE=3D2>></FONT>
<BR><FONT SIZE=3D2>> We ahve seen the 54 error on clients that are =
not properly installed </FONT>
<BR><FONT SIZE=3D2>> (or just not installed). You can do:</FONT>
<BR><FONT SIZE=3D2>></FONT>
<BR><FONT SIZE=3D2>> telnet hostinquestion 13782</FONT>
<BR><FONT SIZE=3D2>> if the prompt hangs there, it is a good =
sign.</FONT>
<BR><FONT SIZE=3D2>></FONT>
<BR><FONT SIZE=3D2>> On the client:</FONT>
<BR><FONT SIZE=3D2>> netstat -an|grep 13782</FONT>
<BR><FONT SIZE=3D2>> should show a LISTEN port...</FONT>
<BR><FONT SIZE=3D2>> I hope this helps somehow...</FONT>
<BR><FONT SIZE=3D2>></FONT>
<BR><FONT SIZE=3D2>> Chris</FONT>
<BR><FONT SIZE=3D2>></FONT>
<BR><FONT SIZE=3D2>> >"Kumar Deuja" =
<kdeuja AT winstar DOT com> wrote:</FONT>
<BR><FONT SIZE=3D2>></FONT>
<BR><FONT SIZE=3D2>> I am having the same problem while backing up =
Windows 2000 client with </FONT>
<BR><FONT SIZE=3D2>> Solaris Server. Hope you had some feedback =
regarding that..</FONT>
<BR><FONT SIZE=3D2>></FONT>
<BR><FONT SIZE=3D2>> Thanks much.</FONT>
<BR><FONT SIZE=3D2>></FONT>
<BR><FONT SIZE=3D2>> >>"Scott Lewis" =
<slewisNOSPAM AT questia DOT com> wrote:</FONT>
<BR><FONT SIZE=3D2>></FONT>
<BR><FONT SIZE=3D2>> Use ~/netbackup/bin/bpclntcmd on the =
client to check what kind of </FONT>
<BR><FONT SIZE=3D2>> connectivity NB is able to establish with the =
master. Could be </FONT>
<BR><FONT SIZE=3D2>> WINS/DNS server assignent issue on the client =
since it was recently </FONT>
<BR><FONT SIZE=3D2>> rebuilt. Also, Verify the SERVER value in =
bp.conf on the client.</FONT>
<BR><FONT SIZE=3D2>></FONT>
<BR><FONT SIZE=3D2>> >>>"Garry Graves" =
<garry.graves AT nottinghamcity.gov DOT uk> wrote:</FONT>
<BR><FONT SIZE=3D2>></FONT>
<BR><FONT SIZE=3D2>> I am running NBU Data Center 34_2 on AIX =
4.3.3.The problem I am </FONT>
<BR><FONT SIZE=3D2>> getting is status code 54 when attempting to =
backup a Windows 2000 </FONT>
<BR><FONT SIZE=3D2>> client.The messages posted to the bpcd log on =
the clinet is as follows :</FONT>
<BR><FONT SIZE=3D2>></FONT>
<BR><FONT SIZE=3D2>> bpcd peer_hostname: gethostbyaddr =
failed : The requested</FONT>
<BR><FONT SIZE=3D2>> name is valid and was found in =
the (0)</FONT>
<BR><FONT SIZE=3D2>> bpcd peer_hostname: gethostbyaddr =
failed to return peer host, herrno </FONT>
<BR><FONT SIZE=3D2>> =3D 0 bpcd main: Couldn't get peer =
hostname.</FONT>
<BR><FONT SIZE=3D2>></FONT>
<BR><FONT SIZE=3D2>> The client was previously backed up =
successfully until the client </FONT>
<BR><FONT SIZE=3D2>> machine was re-bulit recently.I am assured that =
nothing fundamental </FONT>
<BR><FONT SIZE=3D2>> has changed.I re-installed the NBU client =
software on the client </FONT>
<BR><FONT SIZE=3D2>> machine successfully.Both master server and =
client can be pinged </FONT>
<BR><FONT SIZE=3D2>> OK.Nothing has changed on the master server =
side in terms of host </FONT>
<BR><FONT SIZE=3D2>> files etc,Client Service Port and Request =
Service Port numbers are </FONT>
<BR><FONT SIZE=3D2>> correct.</FONT>
<BR><FONT SIZE=3D2>></FONT>
<BR><FONT SIZE=3D2>> Has anybody come across theses sort of error =
messages before?</FONT>
<BR><FONT SIZE=3D2>></FONT>
<BR><FONT SIZE=3D2>> ############ End of Correspondence =
############</FONT>
<BR><FONT SIZE=3D2>></FONT>
<BR><FONT SIZE=3D2>></FONT>
<BR><FONT SIZE=3D2>> The symtoms that I got are exactly the same =
that you guys encountered. </FONT>
<BR><FONT SIZE=3D2>> The checks that has been done are as =
follows:</FONT>
<BR><FONT SIZE=3D2>></FONT>
<BR><FONT SIZE=3D2>> 1) bpclntcmd command on both server (solaris) =
and client (Windows NT). </FONT>
<BR><FONT SIZE=3D2>> -> Successful</FONT>
<BR><FONT SIZE=3D2>> 2) We able to telnet from the server to the =
client through port 13782. </FONT>
<BR><FONT SIZE=3D2>> However, was not able to receive any LISTENING =
through port 13782 </FONT>
<BR><FONT SIZE=3D2>> onthe client side. What does this imply?</FONT>
<BR><FONT SIZE=3D2>></FONT>
<BR><FONT SIZE=3D2>> 3) We are able to ping from server to client =
and vice versa.</FONT>
<BR><FONT SIZE=3D2>> 4) That the SERVER value on the client side is =
correct</FONT>
<BR><FONT SIZE=3D2>> 5) We have also include the server name and IP =
address in the HOSTS </FONT>
<BR><FONT SIZE=3D2>> file on the client</FONT>
<BR><FONT SIZE=3D2>> 6) The logs obtained from the client is exactly =
identical to the one </FONT>
<BR><FONT SIZE=3D2>> Garry Graves received (see below):</FONT>
<BR><FONT SIZE=3D2>> *<2> bpcd main: setup_sockopts =
complete*</FONT>
<BR><FONT SIZE=3D2>> *<8> bpcd peer_hostname: gethostbyaddr =
failed : NO_ADDRESS (0)*</FONT>
<BR><FONT SIZE=3D2>> *<16> bpcd peer_hostname: gethostbyaddr =
failed to return peer host, </FONT>
<BR><FONT SIZE=3D2>> herrno =3D 0*</FONT>
<BR><FONT SIZE=3D2>> *<16> bpcd main: Couldn't get peer =
hostname*</FONT>
<BR><FONT SIZE=3D2>></FONT>
<BR><FONT SIZE=3D2>> How did you managed to solve the =
problem?</FONT>
<BR><FONT SIZE=3D2>></FONT>
<BR><FONT SIZE=3D2>></FONT>
<BR><FONT SIZE=3D2>> Kelana =
Putra Setia</FONT>
<BR><FONT SIZE=3D2>> =
StarHub</FONT>
<BR><FONT SIZE=3D2>> IT DC =
Ops</FONT>
<BR><FONT SIZE=3D2>> */~~~ Our =
People, Our Passion, Our StarHub ~~~/*</FONT>
<BR><FONT SIZE=3D2>> Email: _ =
[email protected]_</FONT>
<BR><FONT SIZE=3D2>></FONT>
<BR><FONT SIZE=3D2>></FONT>
<BR><FONT SIZE=3D2>></FONT>
<BR><FONT SIZE=3D2>> This email is confidential and =
privileged. If you are not the </FONT>
<BR><FONT SIZE=3D2>> intended recipient, you must not view, =
disseminate, use or copy this </FONT>
<BR><FONT SIZE=3D2>> email. Kindly notify the sender immediately, =
and delete this email </FONT>
<BR><FONT SIZE=3D2>> from your system. Thank you.</FONT>
<BR><FONT SIZE=3D2>></FONT>
<BR><FONT SIZE=3D2>> Please visit our website at =
www.starhub.com</FONT>
<BR><FONT SIZE=3D2>></FONT>
</P>
<P><FONT SIZE=3D2>This email is confidential and privileged. If =
you are not the intended recipient, you must not view, disseminate, use =
or copy this email. Kindly notify the sender immediately, and delete =
this email from your system. Thank you.</FONT></P>
<P><FONT SIZE=3D2>Please visit our website at www.starhub.com</FONT>
</P>
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