Veritas-bu

[Veritas-bu] Netbackup 4.5 DC fp5 VAULT

2004-01-18 12:12:59
Subject: [Veritas-bu] Netbackup 4.5 DC fp5 VAULT
From: David_Cornely AT intuit DOT com (Cornely, David)
Date: Sun, 18 Jan 2004 09:12:59 -0800
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Amy,
 
I think I see your problem.  I'm running something similar in my
environment, with ejects only as I'm also vaulting original copies.  In my
vault Policy the file list has this "/usr/openv/netbackup/bin/vltrun
TTW_BCV".
 
TTW_BCV is the name of my vault profile.  From what I understand and after
reading the Vault Admin guide the vault policy is designed to duplicate
images, backup your catalog or prepare your tapes for ejection.
Running vlteject before you execute vltrun won't work because you haven't
classified (for lack of a better term) any tapes as vault tapes.
 
After my policy runs I can run either vlteject or use vltopmenu to run
vlteject.  This is when I'm able to eject my tapes and the reports are
generated.
 
I would also suggest running your vault policy after your backup finishes so
there's no confusion on Netbackup's part regarding tapes in use.
 
I'm still learning vault myself but I hope this helps.  See some of my
comments below as well...
 
-Dave
-----Original Message-----
From: veritas-bu-admin AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-admin AT mailman.eng.auburn DOT edu]On Behalf Of Amy Bach
Sent: Saturday, January 17, 2004 06:01
To: veritas-bu AT mailman.eng.auburn DOT edu
Subject: [Veritas-bu] Netbackup 4.5 DC fp5 VAULT


Hi All,
 
I have been put in charge of configuring vault using the Netbackup Vault
option.  I have read the Vault administrators guide but I seem to be having
a problem.  If anyone has the Vault option working can you please let me
know what I am doing wrong?  
 
Here is what I have:
1. Master Server is running Windows 2000, it is also a Media Server
2. A Media Server running Solaris
3. An HP 6/60 DLT Library in a SAN (both the windows and unix media servers
have the SSO installed and both can backup and restore from the library with
not problem)
4, The library has (3) MAP (or mailslots)
 
Here is how we are planning to vault:
 
1.      We are doing daily full backups and will be vaulting those backups
daily. 

2.      I decided on a profile called full_vault_eject (Since we are doing
the vault copy using ITC (in-line Tape copy) it is my understanding that a
profile to duplicate is not necessary and that the only profile required is
a profile to eject the tapes.  According to the Vault admin guide, it says
that if you are using in-line-tape copy, only an eject profile is necessary.

3.   I created a policy of type "vault" 
4.   Also created a schedule to run the vault job every morning
5.   The file list has this:  "vlteject -ejeject full_vault_eject"
6.   The client list is blank
 
Here is are the questions that I have:
 
Since the I am doing the vault copy at the same time as the backup, do I
need to still create a profile that chooses which images are to be vaulted?
[Cornely, David] Yes, your profile still needs to specify what backups to
vault.
  I was under the impression that this is only necessary if you are doing
tape duplication.  Am I correct?  Or do I have to create a vault profile?
[Cornely, David] Yes, again even original copy backups need to be classified
as vaulted if you want to send them offsite.  The vault policy will probably
only run for a couple minutes but it will produce media to send offsite. 
 
On the profile that I created the only thing I specified was the volume
group and volume pool to use for the off-site tapes.  Does the vault job
create the volume group?
[Cornely, David] Yes.  And this confused me at first because you won't
actually see the volume group you specified for offsite media until there is
actually media inside of it (i.e., media that has been ejected). 
 
Since we only have (3) MAP our vaults are sometimes up to 6 tapes, that
means that I don't have enough MAP to eject the tapes automatically.  Since
the tapes have to be ejected manually, will running the vault policy having
"vlteject -eject full_vault_eject" on the file list actually do anything?
[Cornely, David] Good question.  Honestly, I'm not sure about this.  I
haven't yet ejected more tapes than I have eject ports on the robot. 
 
 
Here is what happens when I run my backups/vault jobs:
 
When the backups run, I look at the activity monitor and I see that the
copies are being made.  After the backup is done I see media containing the
backup copies in the "vault_pool".  The next morning the vault policy runs,
the activity monitor says it was completed successfully, however, the media
with the image copies are still in the "vaul_pool" and the off-site volume
group does not exists.  It was my understanding that vault policy would run
"vlteject -eject full_vaul_eject" and move the media from the "TLD(0)"
volume group to the "off-site" volume group, I would then get the "robot
pick list" report.  I don't get the report either.  I also tried to eject
the media using "vltopmenu" it said it completed successfully, but I does
the same thing as if running it from the policy.  I also run "Run Reports
for this session" and I get some reports, but not the "Robot Pick List"
report.
 
I am so confused!  I hope my problem makes sense.
 
 
Thank you very much for your help!
 
- Amy
 
 
 
 
 
 
 
 

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<DIV><SPAN class=3D662050417-18012004><FONT face=3DArial =
color=3D#0000ff=20
size=3D2>Amy,</FONT></SPAN></DIV>
<DIV><SPAN class=3D662050417-18012004><FONT face=3DArial =
color=3D#0000ff=20
size=3D2></FONT></SPAN>&nbsp;</DIV>
<DIV><SPAN class=3D662050417-18012004><FONT face=3DArial =
color=3D#0000ff size=3D2>I=20
think I see your problem.&nbsp; I'm running something similar in my =
environment,=20
with ejects only as I'm also vaulting original copies.&nbsp; In my=20
vault&nbsp;Policy the file&nbsp;list has this =
"/usr/openv/netbackup/bin/vltrun=20
TTW_BCV".</FONT></SPAN></DIV>
<DIV><SPAN class=3D662050417-18012004><FONT face=3DArial =
color=3D#0000ff=20
size=3D2></FONT></SPAN>&nbsp;</DIV>
<DIV><SPAN class=3D662050417-18012004><FONT face=3DArial =
color=3D#0000ff=20
size=3D2>TTW_BCV is the name of my vault profile.&nbsp; From what I =
understand and=20
after reading the Vault Admin guide the vault policy is designed to =
duplicate=20
images, backup&nbsp;your catalog or prepare your tapes for=20
ejection.</FONT></SPAN></DIV>
<DIV><SPAN class=3D662050417-18012004><FONT face=3DArial =
color=3D#0000ff=20
size=3D2>Running vlteject before you&nbsp;execute vltrun won't work =
because you=20
haven't classified (for lack of a better term) any tapes as vault=20
tapes.</FONT></SPAN></DIV>
<DIV><SPAN class=3D662050417-18012004><FONT face=3DArial =
color=3D#0000ff=20
size=3D2></FONT></SPAN>&nbsp;</DIV>
<DIV><SPAN class=3D662050417-18012004><FONT face=3DArial =
color=3D#0000ff size=3D2>After=20
my policy runs I can run either vlteject or use vltopmenu to run =
vlteject.&nbsp;=20
This is when I'm able to eject my tapes and the reports are=20
generated.</FONT></SPAN></DIV>
<DIV><SPAN class=3D662050417-18012004><FONT face=3DArial =
color=3D#0000ff=20
size=3D2></FONT></SPAN>&nbsp;</DIV>
<DIV><SPAN class=3D662050417-18012004><FONT face=3DArial =
color=3D#0000ff size=3D2>I=20
would also suggest running your vault policy after your backup finishes =
so=20
there's no confusion on Netbackup's part regarding tapes in=20
use.</FONT></SPAN></DIV>
<DIV><SPAN class=3D662050417-18012004><FONT face=3DArial =
color=3D#0000ff=20
size=3D2></FONT></SPAN>&nbsp;</DIV>
<DIV><SPAN class=3D662050417-18012004><FONT face=3DArial =
color=3D#0000ff size=3D2>I'm=20
still learning vault myself but I hope this helps.&nbsp; See some of my =
comments=20
below as well...</FONT></SPAN></DIV>
<DIV><SPAN class=3D662050417-18012004><FONT face=3DArial =
color=3D#0000ff=20
size=3D2></FONT></SPAN>&nbsp;</DIV>
<DIV><SPAN class=3D662050417-18012004><FONT face=3DArial =
color=3D#0000ff=20
size=3D2>-Dave</FONT></SPAN></DIV>
<BLOCKQUOTE dir=3Dltr style=3D"MARGIN-RIGHT: 0px">
  <DIV class=3DOutlookMessageHeader dir=3Dltr align=3Dleft><FONT =
face=3DTahoma=20
  size=3D2>-----Original Message-----<BR><B>From:</B>=20
  veritas-bu-admin AT mailman.eng.auburn DOT edu=20
  [mailto:veritas-bu-admin AT mailman.eng.auburn DOT edu]<B>On Behalf Of =
</B>Amy=20
  Bach<BR><B>Sent:</B> Saturday, January 17, 2004 06:01<BR><B>To:</B>=20
  veritas-bu AT mailman.eng.auburn DOT edu<BR><B>Subject:</B> [Veritas-bu] =
Netbackup=20
  4.5 DC fp5 VAULT<BR><BR></FONT></DIV>
  <DIV class=3DSection1>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Hi=20
  All,<o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">I have been put in =
charge of=20
  configuring vault using the <SPAN class=3DSpellE>Netbackup</SPAN> =
Vault=20
  option.<SPAN style=3D"mso-spacerun: yes">&nbsp; </SPAN>I have read =
the Vault=20
  administrators guide but I seem to be having a problem.<SPAN=20
  style=3D"mso-spacerun: yes">&nbsp; </SPAN>If anyone has the Vault =
option working=20
  can you please let me know what I am doing wrong?<SPAN=20
  style=3D"mso-spacerun: yes">&nbsp; =
</SPAN><o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Here is what I=20
  have:<o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">1. Master Server is =
running=20
  Windows <SPAN class=3DGramE>2000,</SPAN> it is also a Media=20
  Server<o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">2. A Media Server =
running=20
  Solaris<o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">3. An HP 6/60 DLT =
Library in a SAN=20
  (both the windows and <SPAN class=3DSpellE><SPAN =
class=3DGramE>unix</SPAN></SPAN>=20
  media servers have the SSO installed and both can backup and restore =
from the=20
  library with not problem)<o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">4, <SPAN =
class=3DGramE>The</SPAN>=20
  library has (3) MAP (or <SPAN=20
  class=3DSpellE>mailslots</SPAN>)<o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Here is how we are =
planning to=20
  vault:<o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
  <OL style=3D"mso-margin-top-alt: 0in" type=3D1>
    <LI class=3DMsoNormal=20
    style=3D"mso-list: l0 level1 lfo3; tab-stops: list .5in"><FONT =
face=3DArial=20
    size=3D2><SPAN style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">We are =
doing daily=20
    full backups and will be vaulting those backups=20
    daily.<o:p></o:p></SPAN></FONT>=20
    <LI class=3DMsoNormal=20
    style=3D"mso-list: l0 level1 lfo3; tab-stops: list .5in"><FONT =
face=3DArial=20
    size=3D2><SPAN style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">I =
decided on a=20
    profile called <SPAN class=3DSpellE>full_vault_eject</SPAN> (Since =
we are=20
    doing the vault copy using ITC (in-line Tape copy) it is my =
understanding=20
    that a profile to duplicate is not necessary and that the only =
profile=20
    required is a profile to eject the tapes.<SPAN=20
    style=3D"mso-spacerun: yes">&nbsp; </SPAN>According to the Vault =
admin guide,=20
    it says that if you are using in-line-tape copy, only an eject =
profile is=20
    necessary.<o:p></o:p></SPAN></FONT> </LI></OL>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.25in"><FONT face=3DArial =
size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">3. <SPAN=20
  style=3D"mso-tab-count: 1">&nbsp; </SPAN>I created a policy of type =
"vault"=20
  <o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.25in"><FONT face=3DArial =
size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">4.<SPAN=20
  style=3D"mso-spacerun: yes">&nbsp;&nbsp; </SPAN>Also created a =
schedule to run=20
  the vault job every morning<o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.25in"><FONT face=3DArial =
size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">5.<SPAN=20
  style=3D"mso-tab-count: 1">&nbsp;&nbsp; </SPAN>The file list has =
this: <SPAN=20
  style=3D"mso-spacerun: yes">&nbsp;</SPAN>"<SPAN =
class=3DSpellE>vlteject</SPAN>=20
  -<SPAN class=3DSpellE>ejeject</SPAN> <SPAN=20
  class=3DSpellE>full_vault_eject</SPAN>"<o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.25in"><FONT face=3DArial =
size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">6.<SPAN=20
  style=3D"mso-tab-count: 1">&nbsp;&nbsp; </SPAN>The client list is=20
  blank<o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.25in"><FONT face=3DArial =
size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.25in"><FONT face=3DArial =
size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Here <SPAN =
class=3DGramE>is=20
  are</SPAN> the questions that I have:<o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.25in"><FONT face=3DArial =
size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.25in"><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Since <SPAN =
class=3DGramE>the=20
  I</SPAN> am doing the vault copy at the same time as the backup, do I =
need to=20
  still create a profile that chooses which images are to be =
vaulted?<BR><SPAN=20
  class=3D662050417-18012004><FONT color=3D#0000ff>[Cornely, =
David]&nbsp;Yes, your=20
  profile still needs to specify what backups to =
vault.</FONT></SPAN></SPAN></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.25in"><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN=20
  class=3D662050417-18012004>&nbsp;</SPAN> I was under the impression =
that this is=20
  only necessary if you are doing tape duplication.<SPAN=20
  style=3D"mso-spacerun: yes">&nbsp; </SPAN>Am I correct?<SPAN=20
  style=3D"mso-spacerun: yes">&nbsp; </SPAN>Or do I have to create a =
vault=20
  profile?<BR><SPAN class=3D662050417-18012004><FONT =
color=3D#0000ff>[Cornely,=20
  David]&nbsp;Yes, again even original copy backups need to&nbsp;be =
classified=20
  as vaulted if you want to send them offsite.&nbsp; The vault policy =
will=20
  probably only run for a couple minutes but it will produce media =
to&nbsp;send=20
  offsite.&nbsp;</FONT></SPAN><o:p></o:p></SPAN></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.25in"><FONT face=3DArial =
size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.25in"><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">On the profile that I =
created the=20
  only thing I specified was the volume group and volume pool to use =
for the=20
  off-site tapes.<SPAN style=3D"mso-spacerun: yes">&nbsp; </SPAN>Does =
the vault=20
  job create the volume group?<BR><FONT color=3D#0000ff><SPAN=20
  class=3D662050417-18012004>[Cornely, David]&nbsp;Yes.&nbsp; And this =
confused me=20
  at first because you won't actually see the volume group&nbsp;you=20
  specified&nbsp;for offsite media until there is actually media inside =
of it=20
  (i.e., media that has been =
ejected).&nbsp;</SPAN><o:p></o:p></FONT></SPAN></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.25in"><FONT face=3DArial =
size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.25in"><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Since we only have (3) =
MAP our=20
  vaults are sometimes up to 6 tapes, that means that I don't have =
enough MAP to=20
  eject the tapes automatically. <SPAN=20
  style=3D"mso-spacerun: yes">&nbsp;</SPAN>Since the tapes have to be =
ejected=20
  manually, will running the vault policy having "<SPAN=20
  class=3DSpellE>vlteject</SPAN> -eject <SPAN=20
  class=3DSpellE>full_vault_eject</SPAN>" on the file list actually do=20
  anything?<BR><FONT color=3D#0000ff><SPAN =
class=3D662050417-18012004>[Cornely,=20
  David]&nbsp;Good question.&nbsp; Honestly, I'm not sure about =
this.&nbsp;=20
  I&nbsp;haven't yet ejected more tapes than I have eject ports on=20
  the&nbsp;robot.&nbsp;</SPAN><o:p></o:p></FONT></SPAN></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.25in"><FONT face=3DArial =
size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.25in"><FONT face=3DArial =
size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.25in"><FONT face=3DArial =
size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Here is what happens =
when I run my=20
  backups/vault jobs:<o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.25in"><FONT face=3DArial =
size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.25in"><FONT face=3DArial =
size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">When the backups run, I =
look at=20
  the activity monitor and I see that the copies are being made. <SPAN=20
  style=3D"mso-spacerun: yes">&nbsp;</SPAN>After the backup is done I =
see media=20
  containing the backup copies in the "<SPAN=20
  class=3DSpellE>vault_pool</SPAN>".<SPAN style=3D"mso-spacerun: =
yes">&nbsp;=20
  </SPAN>The next morning the vault policy runs, the activity monitor =
says it=20
  was completed successfully, however, the media with the image copies =
are still=20
  in the "<SPAN class=3DSpellE>vaul_pool</SPAN>" and the off-site =
volume group=20
  does not exists.<SPAN style=3D"mso-spacerun: yes">&nbsp; </SPAN>It =
was my=20
  understanding that vault policy would run "<SPAN =
class=3DSpellE>vlteject</SPAN>=20
  -eject <SPAN class=3DSpellE>full_vaul_eject</SPAN>" and move the =
media from the=20
  "<SPAN class=3DGramE>TLD(</SPAN>0)" volume group to the "off-site" =
volume group,=20
  I would then get the "robot pick list" report.<SPAN=20
  style=3D"mso-spacerun: yes">&nbsp; </SPAN>I don't get the report =
either.<SPAN=20
  style=3D"mso-spacerun: yes">&nbsp; </SPAN>I also tried to eject the =
media using=20
  "<SPAN class=3DSpellE>vltopmenu</SPAN>" it said it completed =
successfully, but I=20
  <SPAN class=3DGramE>does</SPAN> the same thing as if running it from =
the=20
  policy.<SPAN style=3D"mso-spacerun: yes">&nbsp; </SPAN>I also run =
"Run Reports=20
  for this session" and I get some reports, but not the "Robot Pick =
List"=20
  report.<o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.25in"><FONT face=3DArial =
size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.25in"><FONT face=3DArial =
size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">I am so confused!<SPAN=20
  style=3D"mso-spacerun: yes">&nbsp; </SPAN>I hope my problem makes=20
  sense.<o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.25in"><FONT face=3DArial =
size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.25in"><FONT face=3DArial =
size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.25in"><FONT face=3DArial =
size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Thank you very much for =
your=20
  help!<o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.25in"><FONT face=3DArial =
size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.25in"><FONT face=3DArial =
size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">- =
Amy<o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.25in"><FONT face=3DArial =
size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.25in"><FONT face=3DArial =
size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN=20
  style=3D"mso-spacerun: =
yes">&nbsp;</SPAN><o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.25in"><FONT face=3DArial =
size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.25in"><FONT face=3DArial =
size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.25in"><FONT face=3DArial =
size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.25in"><FONT face=3DArial =
size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.25in"><FONT face=3DArial =
size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.25in"><FONT face=3DArial =
size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P></DIV></BLOCKQUOTE></BODY></HT=
ML>

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